Ken Shaw Toyota

I placed a $1000 deposit on a Prius Prime and was told there is a long waiting list. I asked my salesperson if the deposit is refundable. He said legally not in Ontario but because there is such a long wa there is a long waiting list. I asked my salesperson if the deposit is refundable. He said legally not in Ontario but because there is such a long waiting list, they would gladly refund my deposit if I changed my mind as long as I hadn’t ordered extras such as rustproofing or if the licensing hadn’t already happened, etc. He said he could likely easily sell it to the next person on the waiting list since hybrids are in such demand. Seven months later, I ran into some money troubles and called the dealership asking about a refund. My original salesperson had left the job so I was assigned a new person. He told me flat out that they will not be returning my deposit despite the promise made by my original salesperson. I can only get my deposit back if they fail to deliver the car within the time period specified on my sales agreement. In other words, a blatant cash grab. Not illegal but highly unethical in my opinion and very disappointing from Ken Shaw Toyota who my wife’s family has bought from for years which is why they were recommended to me for my first Toyota. (I previously had mostly Hondas.) This is what I expect from the cliche unscrupulous car dealership, but not from Ken Shaw. Maybe it’s under new management because this isn’t the Ken Shaw Toyota that once had a reputation for fairness and integrity. Very disappointing indeed. More

I'm very disappointed with ken shaw Toyota. .. I had an appointment at 1:00 pm to change the oil... and I waited 3 hours to get my car .. I had an appointment at 1:00 pm to change the oil... and I waited 3 hours to get my car More

BOB, MEHRA IS A TRUE PROFESSIONAL, HE WAS VERY KNOWLEDGABLE NEVER FELT PRESSURED AND HIGHLY RECOMMEND BUYING A CAR HERE AT KEN SHAW TOYOTA. KNOWLEDGABLE NEVER FELT PRESSURED AND HIGHLY RECOMMEND BUYING A CAR HERE AT KEN SHAW TOYOTA. More

Great Managers: Joe Galluzzo, Helder Pacheco, Mark McGrath, and the Sales advisor Tony Lawrence. They are really the best there! I would not recommend Morris. McGrath, and the Sales advisor Tony Lawrence. They are really the best there! I would not recommend Morris. More

I got a great used car Auto Trader offer from Ken Shaw Toyota. My vehicle had a couple of issues that might have resulted in a lowball price somewhere else, but I found the negotiating process fair and t Toyota. My vehicle had a couple of issues that might have resulted in a lowball price somewhere else, but I found the negotiating process fair and transparent. In the end, we did a deal that I felt good about. Yusuf S. is a great sales rep -- professional, honest and knowledgeable. More

Wanted to sell one of my cars which I no longer use. Went to Ken Shaw because I filled out my vehicle in Auto Trader and Ken Shaw was one of the dealerships that gave me a instant cash offer. Didn't end Went to Ken Shaw because I filled out my vehicle in Auto Trader and Ken Shaw was one of the dealerships that gave me a instant cash offer. Didn't end up selling to them but wanted to let Nolan know that it was a pleasure dealing with him. Between my husband and I we have probably driven most of the car brands out there. Some I will never drive again but just because Nolan was so pleasant, our next vehicle will probably be a Toyota or Ford. I know Toyotas are dependable. We had a Camry before but customer service is also very important and I would say Ken Shaw Toyota surpassed my expectations in that area. More

Sandra Viegas, was most helpful, courteous in assessing my service needs. Thank you very much my service needs. Thank you very much More

Denis has worked with me to purchase a Toyota Camry Se 2023. His customer service and knowledge are as strong as his handshake....outstanding!! Amazing communication, excellent customer service. The only 2023. His customer service and knowledge are as strong as his handshake....outstanding!! Amazing communication, excellent customer service. The only reason I did not purchase a vehicle at Ken Shaw Toyota was because it was not in stock and I found one in stock elsewhere. I highly recommend Denis and will be purchasing my future vehicle with him! All your hard work is very appreciated! Thank you so much Denis! More

Denis has worked with me to purchase a Toyota Camry Se 2023. His customer service and knowledge are as strong as his handshake....outstanding!! Amazing communication, excellent customer service. The only 2023. His customer service and knowledge are as strong as his handshake....outstanding!! Amazing communication, excellent customer service. The only reason I did not purchase a vehicle at Ken Shaw Toyota was because it was not in stock and I found one in stock elsewhere. I highly recommend Denis and will be purchasing my future vehicle with him! All your hard work is very appreciated! Thank you so much Denis! More

I have not attended this dealership yet but just got off the phone with Adrianna Aksu from Ken Shaw Toyota. I made some inquiries about their website and possible future purchase of a 2023 gas Rav4 XLE. the phone with Adrianna Aksu from Ken Shaw Toyota. I made some inquiries about their website and possible future purchase of a 2023 gas Rav4 XLE. Adrianna was/is very kind, patient, helpful, professional and honest. Ken Shaw Toyota must be very proud to have Adrianna represent their dealership in a very positive light! More