"Excellent Sales Person, wonder Dealership"
From the moment we walked into Austin Subaru for our appointment with Fouad Kassem, we knew we’d come to the right place. The ambiance of the dealership is warm, relaxed, and welcoming. Fouad was friendly, kind, knowledgeable and eager to assist us. For once I can say that buying a car can be a wonderful, carefree experience. In our case, we bought a preowned Forester and preordered a 2019 Ascent. Fouad fully explained all of the options we had in choosing the cars, but never pressured us at any step of the purchase. Indeed, the experience was so impressive that a couple of days later a friend of ours asked us to accompany her to purchase a car. We brought her to Fouad and he showed her all the options she had for a preowned car in her price range. She ended up with a Nissan Rouge and was thoroughly delighted with her car and Fouad’s assistantance. From start to finish, the three of us felt quite at home at Austin Subaru and glad we had the chance to do business with Fouad. We send our thanks to Fouad, Eddie, Lucas, Chris, and the others who helped us purchase our cars!
"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"Accessory purchase and installation"
I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices.
"1st Subaru purchase & Fantastic experience"
- C. Stephens
The commercials have always tugged at my wife's heart! Last weekend, we took a look at a couple of cars and just wanted to test drive them around......5 hours later we walked out with our 1st ever Subaru Crosstrek. The Staff was simple awesome & friendly. We were never harassed or pressured. Can't wait for when it's time for service as the wait area is very roomy and comfortable for one to work & have a hot or cold beverage.
"Great experience "
John was very friendly and although busy, took the time to fully explain many of the features of my new Forester. Also ensured I received my gift card for the test drive I initially took!
"Professional and Personal Service"
From the first phone call, the team at Austin Subaru was invested in helping me figure out the car buying process. They never pushed me towards anything outside my budget, and were honest throughout the whole process. I would definitely recommend them to anyone for a great car buying experience.
Loved my experience. Would easily do this again when I need another vehicle. Did not feel like the standard dealer experience, which is a great thing.