" Customer service!"
The challenge here is that ownership drives the behaviour. Bought a truck. Told the sales person I never owned any GM product prior. I had over 20 automobiles prior. He laughed a lot, seeming to be 'warm'. When the sale was done and time for delivery, the guy did not even give me the plates from my trade. He showed me how to connect bluetooth and in 5 minutes he left. I literally had to figure out where the controls were, over time. At other competitors the sales people spend a good half hour educating you about the vehicle. He had the nerve to ask me for excellent reviews from GM questionaire.
I didn't want to take away income (food from his table), from the guy so when the review came I simply checked all the "A" boxes against the facts of what occurred.
2 years on, GM sponsored 4 free oil changes. The last one, I called to make an appointment. The young lady said it expired 6 weeks ago. Here's the rub...The service desk clerk told me on my previous visit that a few weeks late or early for my visit was not going to make a difference. The mileage on the truck is 21,300kms, after 2YEARS! And yet they deny me the oil change on the statement that it 'expired'...like milk or yogurt does. So they lose my business and that of my friends and associates, business and personal over an oil change!
I will not label them as 'anything'. I will leave you the reader to form your own conclusions and decide whether you want to do business with an operation like this.
The names in service identified, are the people who communicated with me through email or phone. As I mentioned above, they're only doing their jobs. I do not hold them personally responsible. Their paycheques depend on doing what they're told.
"Outstanding Service From Mr. Marisi and Service Cashier "
I personally had gone in to fix my tail light. Sagi in the drive thru helped me open my trunk (that has not opened in 6 months) and helped me change it quick and fast. His way with customers is fabulous and the way he tries to help his customers anyway he can is perfect !
"Best service ever "
- Rockstar Tommy Lee
My son recommended I take my 2004 Cadillac Deville to Wilson Niblett for service because at that time we both drove identical cars and Steve Cunningham did an emergency repair on my sons car and did a great job. Now since Steve retired we still go there and now our advisor is Shirley Elliott, same great service and unmatched customer service. We both were looking for a reputable service department other than our original dealership that wasn’t as close to our homes as we live on the identical street too! Shirley and the entire service department as well as sales team are always courteous and well knowledgeable about the GM brand.