Casey Duffy | Page 12

Road Side Assistance and Emergency Tyre Replacement My vehicle was back on the road within 24hrs of my request for an emergency tyre replacement - including a tow to the service station. The service ce My vehicle was back on the road within 24hrs of my request for an emergency tyre replacement - including a tow to the service station. The service center rep (Tommy Tate) was in touch with me at 7.30 am and throughout the day to keep me updated on the progress of my vehicle repair. Big thanks to Tommy Tate. More

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Efficient and easy buying process We wandered on to the lot late one evening to check out a number of vehicles. We decided that we wanted to test drive one of the vehicles. Little di We wandered on to the lot late one evening to check out a number of vehicles. We decided that we wanted to test drive one of the vehicles. Little did we know the dealership was about to close. Casey Duffy was the sales associate assisting us. He never mentioned they were about to close. He grabbed the keys and off we went. We really appreciated Casey staying long after the shop closed. By end of week, we made a decision and are now driving our new MB. The sales, financing, and closing process was painless. Thanks to everyone at MileOne. Tom T More

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Like One of the Family, Exceptional It is a rare occasion when a customer is treated like his business is desired and from the outset that's how I was treated by Casey Duffy and Mercedes It is a rare occasion when a customer is treated like his business is desired and from the outset that's how I was treated by Casey Duffy and Mercedes-Benz of Annapolis. I was never pressured into anything or car I didn't want, instead I was given different options and avenues and asked what I wanted to do. My experience center around the brand new A220 and Casey Duffy guided me, kept me informed and abreast of any changes... even with all my nick picking nothing but patience with a smile on his face [Casey Duffy]. Even after I got my car I was contacted by Casey and Mercedes-Benz of Annapolis to make sure everything was good and if I had any problems or questions to please contact them and to just stop by and talk about my car and to get any questions I might have answered. In Short A Great Experience! I highly recommend Casey Duffy and the entire Mercedes-Benz of Annapolis team. More

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First Time Mercedes Buyer We had a very positive experience in shopping for and picking up our new car. Everyone was very helpful and friendly. Both our sales representative We had a very positive experience in shopping for and picking up our new car. Everyone was very helpful and friendly. Both our sales representative and our business manager made everything easy and were able to answer all our questions. More

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Relaxed and easy Thank you Casey for getting us in a car we are in love with. You made it all feel relaxed and easy with your low pressure style. We are customers for Thank you Casey for getting us in a car we are in love with. You made it all feel relaxed and easy with your low pressure style. We are customers for life. Allen was delightful to work with and pulled off financing miracles. We enjoyed his cheery personality and stories. Everyone we interacted with at Annapolis Mercedes was a pleasure to work with. We are in love with the C300 4matic we purchased . Thank you Mercedes for such a happy experience. Sri and Zeke More

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Efficient, Caring, and Professional My experience with this dealership started with a simple phone call regarding what I was looking for and my financial stipulations. Upon arrival, the My experience with this dealership started with a simple phone call regarding what I was looking for and my financial stipulations. Upon arrival, the car that fit my needs based off my phone conversation was parked out front. My personal sales guy, the sales manager, the receptionist, the finance manager, and even people who weren't working with me were so friendly and helpful. I will recommend this dealership to others! More

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Exceptional level of service! Old saying "I'd walk a mile for a Camel" translates into "I drive a thousand miles (from Florida) for service, OVERSEEN BY ALEX"! Yes, we coordinate o Old saying "I'd walk a mile for a Camel" translates into "I drive a thousand miles (from Florida) for service, OVERSEEN BY ALEX"! Yes, we coordinate our service intervals with return trips to Annapolis, grandchildren living in Annapolis notwithstanding. If there were a way to rate Alex Clothier (Service Advisor), Mike Herron (Sales Manager) and Casey Duffy (Sales) higher than the option limit of Five Stars, we would. This Mercedes Dealership has a level of Customer Service unmatched by any other dealer we have ever interfaced with over 50+ years of buying and servicing automobiles. No one could receive better service from a dealer, even if owning a Rolls Royce, Bentley or Maserati (God forbid)! More

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Good sales and maintenance services and fair prices My sales representative is Casey Duffy. Just leased my tenth car at this dealer and my fourth with Casey. They are extremely easy to deal with and ver My sales representative is Casey Duffy. Just leased my tenth car at this dealer and my fourth with Casey. They are extremely easy to deal with and very helpful when you have questions, especially about new models with complex features. Prices are reasonable, and while probably not the lowest possible, their positive and respectful attitude as well as an efficient and friendly service department makes it a great experience to lease with them. More

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Excellent service with Casey Duffy We have been working with Casey Duffy for the past five years and have purchased three cars at Mercedes Benz of Annapolis, all with Casey. He has prov We have been working with Casey Duffy for the past five years and have purchased three cars at Mercedes Benz of Annapolis, all with Casey. He has provided excellent service and he brings a very honest approach to the car buying process. There are no high pressure tactics and he provides a great deal of information about the cars...he knows the product well. We worked with Larry Cash in the Finance Department for the first time yesterday. He processed our paper work in a very timely manner, has excellent interpersonal skills and made signing the paperwork a more pleasant experience. A 5 Star Experience with both Casey and Larry More

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Quick and easy Great team. Casey and Jeff are awesome to deal with. I recommend buying from this dealer. From start to finish they made it easy. I didn’t finance Great team. Casey and Jeff are awesome to deal with. I recommend buying from this dealer. From start to finish they made it easy. I didn’t finance with the dealer, but the finance guy was very accommodating and offered great protection options. Thanks team. More

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