"Excellent service from sales department"
I have now purchased 3 vehicles from Mac Lang Orillia. Carrie is amazing in Finance & Tim is an excellent Salesperson. Usually the Service Department is good. A few slips this time but overall it was an excellent experience.
"Missed the fifth star"
I have had this problem with throttle control 3 times since I bought the truck. If i had been pulling a trailer i would have had to park and leave my trailer behind because of no power. Twice i was told need the code active to repair so they cleared the code since they had no time to repair it. Third time i made an appointment took it in, with the problem to me, was still active. After sitting and waiting for over an hour they tell me the code was not active it was a stored code. You will have to bring it back for a couple days see if they can force the code of which I am still waiting to hear when they want it and a courtesy vechicle is available. That has been over 2 weeks. That fifth star would be my rating until this.
"Purchase of new 2019 Ram 2500 6.7 Diesel"
While searching for a specific truck in mind, Kathy searched high and low to find the model and options that I needed. Awesome customer service with tonnes of communication. Carrie in the final steps of purchasing had everything prepared and was super friendly. Overall a great experience at Mac Lang!!
- Shelley L Davis
Mac Lang staff overall are very friendly and helpful. They are always quick to get our van in for service of all kinds and take care of the problems effectively and in prompt time turn around. I would recommend this dealership for both sales and service! Great job done by all!
"Great buying experience!"
We dealt with Tim Obee and he was fantastic to deal with. Patient with us working different pricing and payment scenarios and did everything he said he would do. Gave us great value on our trade and on our new vehicle. Carrie in the business office was easy to work with and explained everything in a simple straightforward manner. Would definitely deal with this dealership again!
"Excellent service "
- Tanya Walton
I find them to be honest hard working people that are always there for you. I love how Chuck always greets me by name, and how I always have a good laugh talking to Ingrid on the phone. When I bought my car Kathy was excellent, very honest! I would recommend this team to anyone.
"Second new Truck"
Traded my 2015 Ram on a new 2019 Ram 1500. The staff are great and always helpful. Thanks for a seamless experience. The sales and service team is helpful and has been a positive experience over the past 4 years.
"Great experience buying a new truck"
Tim at Mac Lang made the whole process easy and found us the exact truck we wanted. We liked the customer service and responsiveness of all the staff at Mac Lang in Orillia. Thank you!
"Great deal. Very happy "
Had a very good experience dealing with Gord and Carrie. Treated me very well and gave me the best possible price. Would definitely recommend to friends and family.
"Very friendly, very knowledgeable "
- Soccer/baseball mobile
We were overall very happy with their service. Very polite, friendly, knowledgeable, patient.
A great costumer service experience !!!
Tim was great in the sales, very quick meet and greet. Great knowledge and history in the vehicle.
Carrie was also great on the the finance desk. Friendly,Very quick at returning calls, knows her stuff !!!
Thanks again !!!