Carol Buckwald | Page 45

Always professional, courteous and knowledgable The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my The first time I walked into the Erin Mills Ford dealership one of the sales reps (Graham Townsend) immediately came forward to assist me. It was my first time in a Canadian car dealership and I appreciated that he took the time to explain everything to me. During the 4 years of my lease, I regularly took the car in for servicing at Ford and the service was always professional and efficient. When my first lease ended Addy Seth was the sales rep who took me through the process of leasing a new vehicle and it was a pleasure to deal with him. Again, the service was excellent - patient and helpful in explaining all the options and always available to answer any questions. I chose to stay with Ford for another lease because overall I have had a very positive experience with them as a dealership. More

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Outstanding Customer service and most welcoming team ever! From the very beginning Addy, Nick, Carol and Brad were absolutely amazing! We were treated with outmost respect, integrity and care. We have been to From the very beginning Addy, Nick, Carol and Brad were absolutely amazing! We were treated with outmost respect, integrity and care. We have been to a few dealerships in my time, and hands down Erinwood Ford is by far the best place I have been to. We did not feel pressured, irrelevant and just like a sales transaction at any time during our visit. We got exactly what we were looking and it was done in record time. The team made everything a smooth transition and stress free for us. We could not have asked for a better team to support us and we appreciate everything that they did for us. Addy thank you so much for all the time you took with us to get us what we wanted, thank you for staying back late and going over every detail of our new car! Special thanks goes to Christina who set all of this up! All in all it was a great pleasure buying our car with the Erinwood Ford team! More

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Good service and great to be with the ford family Addy your are great in explaining the teck details of the car. It was pleasure buying car from you. Your after sale service and fellow up is really ap Addy your are great in explaining the teck details of the car. It was pleasure buying car from you. Your after sale service and fellow up is really appreciated. More

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Friendly Environment Joseph is an excellent sales person. He made us feel very comfortable and didn't rush us in our decision. Carol was also very friendly Joseph is an excellent sales person. He made us feel very comfortable and didn't rush us in our decision. Carol was also very friendly More

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Extremely disappointed I feel like I got scammed. I purchased a 2019 Ford Mustang over a month ago and just after one week I had to bring it back for service because I exper I feel like I got scammed. I purchased a 2019 Ford Mustang over a month ago and just after one week I had to bring it back for service because I experienced 3 major issues: the back bumper wasn't properly attached, the clips were sticking out and there was a gap between the bumper and the fender. The interior of the car (dashboard) was coming apart and, there was a loud noise coming from the front of the vehicle when I was turning the wheel. The first 2 issues were resolved however, the noise is still there and I was told that it will be fixed within a week. That was almost a month ago and no one has contacted me nor even returned my phone calls. They made a commitment to fix it in one week and instead of at least updating me on the status they just decided to ignore me and treat me like this issue does not concern them at all. Another issue is that they miscalculated my bi-weekly payments so now I'm paying more than I was initially told. Their excuse was that I provided them with wrong information on my previous car loan which I transferred onto my new vehicle (my loan was apparently higher than I claimed it was). The funny part is that they told me not to worry, they will contact the bank on my behalf, that everything will be taken care of including loan transfer which means the mistake was on their part because I had ZERO involvement in this process. Why do they have great reviews? They tell you to put in good word before you drive off the lot. Absolutely terrible experience. More

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"JOSEPH IS THE BEST SALES PERSON" Joseph Ghafari was very knowledgeable, friendly and most off all very patient with me. Joseph answered all my question regarding my new car and was Joseph Ghafari was very knowledgeable, friendly and most off all very patient with me. Joseph answered all my question regarding my new car and was very informative. He showed excellent Customer Service skills and was very approachable. I would definitely recommend Joseph Ghafari to anyone looking to buy a new Ford car. More

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Great Service This was my first vehicle purchase and I was very happy with the service I was provided at Erinwood Ford! Lukasz Dulny was the sales person I purchase This was my first vehicle purchase and I was very happy with the service I was provided at Erinwood Ford! Lukasz Dulny was the sales person I purchased the car from, and he was friendly, knowledgeable, and incredibly easy to deal with. I looked around for a while for someone I was comfortable buying from, and Lukasz met and exceeded my expectations. Cannot recommend Erinwood Ford (and especially Lukasz) enough! More

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First time F150 buyer Was in the market for my first pick up truck, initially dealt with Dave Grittani over the phone prior to meeting him in person. During our phone conve Was in the market for my first pick up truck, initially dealt with Dave Grittani over the phone prior to meeting him in person. During our phone conversations I found Dave friendly and not coercive. During the sales process, he was very accommodating including when I had to take a second test drive and change our appointment times and dates . Similar positive experience with the rest of the staff checked off below. More

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Fantastic first time Ford and first time truck purchase Our experience of buying a new F150 could not have gone better. We felt respected and cared for and encouraged to contact the dealership should we hav Our experience of buying a new F150 could not have gone better. We felt respected and cared for and encouraged to contact the dealership should we have any questions or concerns. We would recommend both the dealership and our sales rep (Graham Townsend) wholeheartedly. More

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Great sales person, great experience we had a fantastic experience purchasing our new Explorer from Lukasz. He made the process laid back, easy and fun. The entire staff at the dealers we had a fantastic experience purchasing our new Explorer from Lukasz. He made the process laid back, easy and fun. The entire staff at the dealership made us feel very comfortable and at ease. On delivery Lukasz went above and beyone to make sure that everything was perfect. I would definitely recommend Lukasz and Erinwood to anyone interested in a Ford product. They really do make it "Fun to buy and easy to save" More

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