- The kid
Reese made getting into my F150 a dream. Not only is his personality and personal hygiene excellent he is extremely good at what he does. He handles his customers the right way and this guy is one of the best in the country.
We give Jill and 5 star and Nathan and Carly a 5 plus plus . Carly went out of her way to make sure we understood the navigation. Your company is fortunate to have Carly !
"After crash experience"
John, Carly and Ted were extremely helpful and accomodating in getting me back on the road in a new vehicle after my Explorer was written off in an accident. They understood the stressful situation I was in and made the whole purchasing experience seamless.
"Used car purchase"
Carly was absolutely wonderful and very helpful with my purchase. The other dealership employees that I interacted with were extremely friendly and helpful. I was very pleased with the service.
Would recommend to all of my friends and family and would not go anywhere else. Carly and her team are amazing! Thank you for everything
They worked with me to make sure I got what I wanted in my truck and they had it ready in a timely manner. The staff were friendly.
"Top notch. Carly was excellent and very thorough."
Carly was awesome from start to finish. She answered all our questions and explained all the features on the vehicle. She followed up after to see how everything was going and offered her help with our future needs. Would highly recommend Carly. Thank you for making our daughters first vehicle purchase such a pleasant experience.
"Car trade experience "
When I was searching to trade in my vehicle, I was addressed by very friendly and knowledgeable staff! They understood immediately what my wants and needs were for a new car, and made the information for finding a new car very accessible. I at no point felt pressured or taken advantage of, and when I was unsure they were very patient, and had no problems in explaining things in a way that I understood. Overall, the experience was seamless and fair, and I felt comfortable the entire time. I would most definitely recommend this dealership to individuals looking to purchase a new vehicle, or trade in their current one!
"Great Customer Focus"
Was looking to upgrade my vehicle for similar, newer version. Carly reached out quickly and helped find a vehicle that checked all the boxes for me.
As with most things mechanical, "stuff can happen" beyond our control. My new vehicle had a small mechanical issue that Carly and the team worked to resolve for me as quickly as possible.
Customer service is more than just smiling and saying all the right things to make the sale. Character is revealed when things don't go as planned and you get to see how the people/company react. Working in a customer service industry myself, I really appreciate and understand that and can say that customer service is a priority with the folks I met at Oakridge Ford.
Based on my experience, I have no doubt my new vehicle will be great, and I'm also impressed with what Carly, Mark, John, and the crew have done to keep the experience a positive one. I'll have no problem recommending Carly and Oakridge Ford.
Thank you so much, my car felt like it was brand new after being involved in a accident. The entire staff was amazing. They made sure we were happy with the results and even checked in the see how the driver was doing and healing well