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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
Verified Customer
February 15, 2019
BMW Sarasota Service Carlos is very good to work with! Hopefully he can be retained at the dealership. He is a major asset to the service Dept and the dealership. Carlos is very good to work with! Hopefully he can be retained at the dealership. He is a major asset to the service Dept and the dealership. More
by YANKS85
February 14, 2019
2year service Fast and efficient service. Waiting area clean and pleasant. Car wash was great even though I left in the rain. Carlos was pleasant and very helpful Fast and efficient service. Waiting area clean and pleasant. Car wash was great even though I left in the rain. Carlos was pleasant and very helpful More
by MIKEEYES
February 13, 2019
Carlos is AWESOME! If you have a problem with your BMW, be sure to ask for Carlos! He was knowledgeable, courteous, on time and on budget. He said my car would be done i If you have a problem with your BMW, be sure to ask for Carlos! He was knowledgeable, courteous, on time and on budget. He said my car would be done in two hours and it was DONE in two hours. I had an odd problem and he handled it NO problem. I will return and ask for Carlos for all my BMW needs. Give that man a raise! More
by NTSOPLN
February 13, 2019
Carlos was fantastic and very knowledgeable . Carlos went beyond ... when service was complete but he saw I was sitting in my car not leaving he came over to inquire . And when the genius guys wer Carlos went beyond ... when service was complete but he saw I was sitting in my car not leaving he came over to inquire . And when the genius guys weren’t available Carlos stepped up and helped me and then asked a genious to take a moment to make I had all my info ! More
by GFLOTNER
Other Employees Tagged: When I first drove up Jonny O said welcome back Miss Ontario . With a big smile !
February 13, 2019
Servic advisor Carlos Munoz was very informative and personable with us. A quality you can tell that is genuine and not staged. Kept us informed of every detail whil Carlos Munoz was very informative and personable with us. A quality you can tell that is genuine and not staged. Kept us informed of every detail while are car was being serviced. Being self employed I would love to have an employee with his dedication and character More
by ARTISTICSPASANDPOOLS
February 12, 2019
Exceptional Service This was my first visit to Sarasota BMW and Carlos made the entire visit very easy. From explaining the wait while they diagnosed the problem to nail This was my first visit to Sarasota BMW and Carlos made the entire visit very easy. From explaining the wait while they diagnosed the problem to nailing down the issue. Plus he went above and beyond and got all 6 cylinders replaced instead of just the bad one. I appreciate all he did for me. Cheryl Holtham More
by CHER25HOLT
February 11, 2019
Thorough and smooth service experience Good experience all around. Very helpful service supervisor. Took care of everything. Mechanics did a very thorough job of examining car for any is Good experience all around. Very helpful service supervisor. Took care of everything. Mechanics did a very thorough job of examining car for any issues needing to be addressed. More
by JCALLIOTTE
February 11, 2019
Excellent customer service. Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s t Noticeable and positive improvement in customer service. Keep up the good work. Fernando, has always been very courteous, polite and helpful. He’s the BEST service advisor. I dropped off my X1 on a Saturday. Since I thought my car was going to be ready the next day, I left my work badge in the car. There was a part they still needed so I could pick up my car on Sunday. It was going to take several days for the part to arrive. I called first thing Monday morning to ask if there was anyway I could have my work badge delivered to me. I work for the school board and I go to several schools every day. For security reasons I must have the badge. Loraine, went out of her way to help me get the badge. She found out that one of the service engineers, Carlos lives near me. She assured me I would get my badge that evening. Sure enough, after work Carlos delivered the badge to me. THANK YOU Loraine and Carlos! More
by MAGGIE.CONNELL
Other Employees Tagged: Loraine Campbell , Fernando Santori
February 10, 2019
Carlos and the team were great! This was our second time at Sarasota BMW, we brought our X3 in for a warranty fix and to check on a few other things. Carlos captured all my concerns This was our second time at Sarasota BMW, we brought our X3 in for a warranty fix and to check on a few other things. Carlos captured all my concerns and communicated effectively throughout their resolution. Thanks Carlos! More
by TheFam
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