Bruce Deacon

When it comes to good customer service, the Nissan Service Team really delivers. Even at their busiest time, they still take the time to listen and help out. And they are so friendly and approachab Service Team really delivers. Even at their busiest time, they still take the time to listen and help out. And they are so friendly and approachable. They have earned my business. More

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The Nissan Service Department continues to provide an excellent level of service. Another repeat performance…5 stars. 😊 The Service Team were through in their inspection and brought to my atten excellent level of service. Another repeat performance…5 stars. 😊 The Service Team were through in their inspection and brought to my attention “urgent” items. Thankfully, this prevented a scenario of further damage occurring to the vehicle and a more costly repair. Robbie took the time, walked me through the options and even gave an opportunity for discussion. Really appreciate his expertise and recommendations. I will continue to return to Nissan for vehicle servicing. They have earned my business. More

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The most amazing service I’ve ever had buying a vehicle. From the moment I walked in the door I felt extremely welcomed. I was greeted with a smile and a hello from every staff member I encountered. The fr From the moment I walked in the door I felt extremely welcomed. I was greeted with a smile and a hello from every staff member I encountered. The friendly atmosphere at grande prairie Nissan is unlike any other in this city! Mike was my finance manager and I heard he was one of the best finance managers in the business. Mike’s expertise got me the best rate possible and he had exceptional customer service. Paul the sales manager gave me the highest number for my trade and beat out every other dealer- also very friendly. Will Bacon was my sales guy and he showed me everything the vehicle had to offer with a smile. Will was so friendly and made sure I had everything I needed. Will even came in on his day off just to put my licence plate on my vehicle for me. I even had the experience of dealing with the service department, specifically Bruce the service manager. Bruce was very friendly and helpful to deal with. He got my vehicle booked in for my winter tires right away as well as got me and the best deal in town on tires! I left the dealership with a smile on my face and I will definitely recommend gp Nissan to everyone I know! Thank you for having the best customer service in this city! More

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Absolutely a pleasure to deal with Grande Prairie Nissan Service and Parts department!! Always very friendly and knowledgeable. Willing to go the extra mile to make sure your every need is met and exhaus Service and Parts department!! Always very friendly and knowledgeable. Willing to go the extra mile to make sure your every need is met and exhausted!! Great pleasure in knowing and dealing with this group of caring individuals! More

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Love dealing with the staff at Nissan. Have always got me right in and made me feel like family. Have always got me right in and made me feel like family. More

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Dealership was clean and welcoming to customers looking for a new vehicle. Everyone was dressed appropriately and professionally and all looked happy to help anyone. for a new vehicle. Everyone was dressed appropriately and professionally and all looked happy to help anyone. More

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Nissan was super awesome to deal with my whole time purchasing my new truck. They were helpful, knowledgeable and accommodating for me! Awesome staff, love it here purchasing my new truck. They were helpful, knowledgeable and accommodating for me! Awesome staff, love it here More

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My wife and I were happy and appreciated for the service. I highly recommend the Grande Prairie nissan company to my friends , family and co- worker. I highly recommend the Grande Prairie nissan company to my friends , family and co- worker. More

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Service appointment.We had a excellent experience Service appointment. We had a excellent experience purchasing our Nissan QashQai from Hailey Allison. The standard of care we received from her shoul Service appointment. We had a excellent experience purchasing our Nissan QashQai from Hailey Allison. The standard of care we received from her should be the standard. We brought back our vehicle to have our tires swapped over in our 2020 QashQai . The suv was fully loaded leather etc . Brand new at the time of bringing it in zero damage . We saved up a lot of money for the suv and take extreme pride in our vehicles . The tires were swapped to winter tires . Upon putting the tires in the tires were not bagged . They are 19” tires . They were visibly forced into our suv . 4 unbagged dirty snow covered tires shoved into our small suv. Upon being forced into the car the interior sustained visible damage. (Scraping , gauges, leather damage, panel damage) as soon as I got into the car and saw the tires my heart sunk. I didn’t know wether to yell or cry . I chose tears . My beautiful BRAND NEW suv that I worked so hard for was obviously damaged . I got in touch with Hailey , she tried to remove the tires and it was a struggle to remove them (bay cameras were visible) . How much force and carelessness was used to put them in? the manager for the department came and evaluated the damage . He quickly instructed it to be detailed . How was a wipe and moisturizer going to remove damage ? After it was returned to me the damage was slightly disguised. I kept my cool as I showed the damages that were still there . It felt like I was just being a nuisance, “not able to be pleased” “difficult “ when I was showing the damages a second time after detailing. The bandaid Solution of shining it up was not fixing the obvious problem (s) . I asked to be able to voice what happened to another source he responded with ( “well I’m the service manager so I’m the only other person to tell” ) That statement made me feel incredibly small as a owner . Afterward the sales manager came and looked at the damage . Same thing all over again. I get it . Nobody wants to correct an expensive mistake . What happened was pure negligence. But why should the owner (my family) be held responsible for a technicians lack of care. His costly mistake should not be coming out of my pocket. We were offered to have a free detail and to have a third party “clean up” . We are absolutely mortified of returning. I worked so hard to get this nice vehicle and it sustains damages that staff sluffed off as the customers being (difficult) as it felt . I spent 670$ plus in my tires to receive more damage? Nobody has reached out. Nobody has offered to replace any damages . Other than to “detail” “third party look over” . We are extremely disappointed and distraught over this incident and how little was actually done to rectify the situation. More

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Bruce has always been very accommodating at getting my truck serviced as a major part of my income is based on my truck it is amazing how much he has done for me thank you very much Bruce for everything I truck serviced as a major part of my income is based on my truck it is amazing how much he has done for me thank you very much Bruce for everything I hope your at Nissan as long as I own a Nissan truck More

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