"Satisfied, happy customer"
I have never written a review before, but after saying that I have to say a few words about Blake @ VW Maple ridge
If anyone is looking to purchase a vehicle. He is the kindest most professional sincere gentleman I have ever dealt with, and he knows a lot about cars, inside and out, often it is uncomfortable for a lady to walk onto a car lot, but not if you ask for Blake, he will take good care of you with no pressures, and he makes a wicked cup of coffee! Thanks Blake
"Super friendly & great service!"
I would highly recommend Blake as an excellent Volkswagen product specialist, not just because he knows his stuff but because he also wants whats best for you. He sold me my car at a terrific price & even after the sale he took care of my car like it was his own! Detailed (inside & out), recalls taken care of, full oil change & inspection...what more could you ask for! I'm very impressed & satisfied with my time at Maple Ridge Volkswagen and my car buying experience with Blake.
"Friendly and helpful staff!"
Everyone I dealt with was very friendly and informative. They answered all my questions and they made sure the car was good for me. Blake sent me updates about what was going on with it and when it would be ready which was really appreciated. I would definitely recommend Blake and this dealership to people :)
"Amazing Effort and Service"
I cannot say enough good things about the salesmen and staff that I interacted with while purchasing my new 2019 Jetta at Maple Ridge Volkswagen. It being the first time I've ever purchased a car, I was quite nervous about the whole process, and their honesty and calm demeanor quickly erased any sense of anxiety I was having. They listened to all of my questions, concerns, and requests, and always came back with thorough and genuine answers. The amount of effort they put into getting me exactly what I wanted was incredible, and only added to my excitement when my car pulled up in front of the dealership. Lorne and Blake took every chance they could to make me feel comfortable with the vehicle I chose, and there was absolutely no pressuring whats so ever. I would seriously recommend them to anyone who is looking for the rare instance of buying a car from genuinely nice guys.
"Poor Customer Service "
Both Rob, the Sales Manager and Lorne, the GM, have failed to complete the dealer prep they charged me for on my 2019 Beetle. I have returned 3 times to have it completed as well as spoken to VW Canada, they have informed them they would deal with the outstanding issue, but it has been since last Wednesday and they have not contacted me.
Find another dealer...
Update: spoke with Adam, as they requested I call, they have declined to stand up to their portion of the sales contract I signed.
Find another dealer and do not trust they will fulfill the contract you sign.
- April K
Very thankful for the excellent service. Blake, William, Adam, Scott for working with me to get me into a Jetta and affordable payments. This dealership came recommended to me and they did not disappoint.
"Excellent service! Feels like Family!"
6 stars for Maple Ridge VW! Can’t speaker higher of Lorne and the staff here! Bought my first car here 2 years ago and last week came back! Traded in my 2015 Jetta for a 2019 Tiguan and the service was impeccable! Highly recommended for anything from service to sales!
"Very inpressed "
- Paige Thibodeau
I asked for something in particular Blake got it with no problem inpressed me big time. With Robs help they got just what I wanted and it took maybe a day. They did an amazing job. Kam got me the price I wanted he was great . Thanks guys u r all amazing.
"Does not honor warranty"
- Skeena 2
I bought a 2015 tiguan for my daughter.Took it for a test drive car was great,drove excellent,overall condition great.Bought the vehicle,addedd extra winter tires and rims which they installed in a timely matter for my long trek back to the north coast.After about an hour of driving I noticed a round crack in the touch screen display which I did not notice upon purchase.The crack is very hard to see and there is one button on the touch screen that does not work.I called back my salesman Blake Morrow and told him,he said no problem since the vehicle still has warranty I can take to Hub City motors in p.g for repair.I was happy with this until I took it in for the repair,Hub City said no coverage so I called Blake he said no issue I will contact them.Well three weeks later,multiple emails,calls to managers my daughters car is still not fixed.No reply back from latest emails or message left for general manager.Initial buying experience was very good,but they don't honor there warranty as promised.
"Blake was so helpful and got everything I want!"
I’ve only ever got my cars from Volkswagen maple ridge and I wouldn’t go anywhere else. I highly recommend them! Blake was so helpful and patient!