"Amazing Effort and Service"
I cannot say enough good things about the salesmen and staff that I interacted with while purchasing my new 2019 Jetta at Maple Ridge Volkswagen. It being the first time I've ever purchased a car, I was quite nervous about the whole process, and their honesty and calm demeanor quickly erased any sense of anxiety I was having. They listened to all of my questions, concerns, and requests, and always came back with thorough and genuine answers. The amount of effort they put into getting me exactly what I wanted was incredible, and only added to my excitement when my car pulled up in front of the dealership. Lorne and Blake took every chance they could to make me feel comfortable with the vehicle I chose, and there was absolutely no pressuring whats so ever. I would seriously recommend them to anyone who is looking for the rare instance of buying a car from genuinely nice guys.
"Poor Customer Service "
Both Rob, the Sales Manager and Lorne, the GM, have failed to complete the dealer prep they charged me for on my 2019 Beetle. I have returned 3 times to have it completed as well as spoken to VW Canada, they have informed them they would deal with the outstanding issue, but it has been since last Wednesday and they have not contacted me.
Find another dealer...
Update: spoke with Adam, as they requested I call, they have declined to stand up to their portion of the sales contract I signed.
Find another dealer and do not trust they will fulfill the contract you sign.
- April K
Very thankful for the excellent service. Blake, William, Adam, Scott for working with me to get me into a Jetta and affordable payments. This dealership came recommended to me and they did not disappoint.
"Excellent service! Feels like Family!"
6 stars for Maple Ridge VW! Can’t speaker higher of Lorne and the staff here! Bought my first car here 2 years ago and last week came back! Traded in my 2015 Jetta for a 2019 Tiguan and the service was impeccable! Highly recommended for anything from service to sales!
"Very inpressed "
- Paige Thibodeau
I asked for something in particular Blake got it with no problem inpressed me big time. With Robs help they got just what I wanted and it took maybe a day. They did an amazing job. Kam got me the price I wanted he was great . Thanks guys u r all amazing.
"Does not honor warranty"
- Skeena 2
I bought a 2015 tiguan for my daughter.Took it for a test drive car was great,drove excellent,overall condition great.Bought the vehicle,addedd extra winter tires and rims which they installed in a timely matter for my long trek back to the north coast.After about an hour of driving I noticed a round crack in the touch screen display which I did not notice upon purchase.The crack is very hard to see and there is one button on the touch screen that does not work.I called back my salesman Blake Morrow and told him,he said no problem since the vehicle still has warranty I can take to Hub City motors in p.g for repair.I was happy with this until I took it in for the repair,Hub City said no coverage so I called Blake he said no issue I will contact them.Well three weeks later,multiple emails,calls to managers my daughters car is still not fixed.No reply back from latest emails or message left for general manager.Initial buying experience was very good,but they don't honor there warranty as promised.
"Blake was so helpful and got everything I want!"
I’ve only ever got my cars from Volkswagen maple ridge and I wouldn’t go anywhere else. I highly recommend them! Blake was so helpful and patient!
"Salesman are really helpful! "
This is a great dealership with awesome, helpful, and friendly salesman. They will get you anything you want for the price you want it at (whatever’s fair of course)!
"Good service an happy staff"
- Vw jetta
The staff was very helpful an very happy an made it easy to bye a car .the thing thT was helpful was how they went over the car an showed us how ever thing worked an hooked up the bluetooth an music from the phone for us .very good customer service.
"Fair , hard working and honest dealership "
I purchased a used car and traded in my old one. I found the salesmen ( Noah & Rob ) easy to deal with and very friendly. My experience at Maple Ridge Volkswagen was positive .