Fish Creek Nissan

Ben (new salesman) was very helpful throughout our purchase. They were upfront and answered all our questions. Not high pressure sales. All round great experience. purchase. They were upfront and answered all our questions. Not high pressure sales. All round great experience. More

The worst experience. Aggressive Sales Strategies: Throughout the purchasing process, I felt subjected to aggressive and pushy sales strategies. I was constantly pressured Aggressive Sales Strategies: Throughout the purchasing process, I felt subjected to aggressive and pushy sales strategies. I was constantly pressured to make decisions with limited information, accompanied by persistent requests to sign agreements and disclose my credit card information. This approach does not align with my previous experience and raises concerns about the transparency of the transaction. Opaque Selling Process: Despite my repeated requests for clarification, I found the selling process to be opaque. The information provided was scarce, and my inquiries were met with vague answers. I was not presented with detailed information necessary for making informed decisions; instead, I was handed loose agreement pages to sign, contributing to my discomfort with the overall transaction. Inaccurate Information and Lack of Transparency: Several instances of inaccurate information or, at the very least, miscommunication occurred during the transaction. Examples include receiving misleading information about the application of pre-paid installments towards reducing interest and discrepancies in the agreed trade-in value versus the Terms of Settlement. More

Mike the manager was great, nice fellow, corrected my issues, but had to deal with the junior sales staff for about a month before Mike got involved. Purchased a used vehicle from them, only $15K, did my issues, but had to deal with the junior sales staff for about a month before Mike got involved. Purchased a used vehicle from them, only $15K, did my research, knew what I wanted and price willing to pay. I got a fair deal on price (maybe a few thousand to much but a tough market) BUT the vehicle had undisclosed damage. The showed me a clean carfax and a passed inspection report, but once I got home I noticed damage. They said they would fix it, but took over one month of back and forth. Finally I got the manager involved and damage was fixed within a few days. I should have not trusted their inspection report. Used cars can be tricky, but know your price and be sure to do your own inspection. Do not rush. I learned some valuable lessons....take your time. More

Well we were told tires had 80% wear left. ...ya right we replaced them and was told maybe 30% and were splitting. Good thing they were replaced. I really don't agree with all their sales t ...ya right we replaced them and was told maybe 30% and were splitting. Good thing they were replaced. I really don't agree with all their sales tactics. Making you feel guilty for doing or not doing something is completely wrong!!! Would not recommend!!! More

My bf bought a used car and it hasn’t been a couple months even it’s been nothing but a nightmare. First off they scratched the car up themselves and yes they fixed it but he had to wait over a month w months even it’s been nothing but a nightmare. First off they scratched the car up themselves and yes they fixed it but he had to wait over a month while paying the car itself and not having a car. Then finally got the vehicle and not 2 weeks later it died and had to replace the battery then the start button fell into the dash almost $1000 later after he already over paid for the car got it back on the road then the window button fell off. Now the tires won’t keep air and it’s only been 2 months. These people are crooks and totally screwed us with this vehicle. We have 2 kids and we don’t even feel like we can drive with them or we might break down and be stranded with young kids and now that winter is hitting that’s a big no! I’m sad there are people out there that feel like this is ok behaviour. More

Service department is absolute trash. Got a platinum detail - did not fully vacuum the interior -inside windshield has residue, needed to clean myself to be able to drive at night and w Got a platinum detail - did not fully vacuum the interior -inside windshield has residue, needed to clean myself to be able to drive at night and was worse than when I brought it in - residue Left on body from cleaner Undercarriage was not hosed dow, let alone cleaned - dirt left between truck bumper and truck bed(not deep, easily visible and removable) - dirt left between truck bed and cab(easily visible and removable) - residue left between where doors meet cab on the inside - residue left on plastic parts of exterior vehicle feels like some sort of wax spray Got tires replaced due to recall -torqued more than 50% Beyond spec. I literally need to loosen every lug nut on my wheels and tighten them again so my brakes don't worp. -service manager lied straight to my face that they replaced the spare tire, the spare tire had not been replaced (I inspected in the shop while on the lift). Came back because they didn't finish the undercoat I paid for when I got a new vehicle - originally they had gotten undercoat all over the body of the vehicle -did not do the skid plates (too lazy to remove and do them separately) - came back and specifically put a note on there for them to finish doing the skid plates, once again they did not do. More

Misinformed / Inflated / Inaccurate Service Experience I want to document an experience that occurred last year when I brought my vehicle in for a standard I was advised by the service age Experience I want to document an experience that occurred last year when I brought my vehicle in for a standard I was advised by the service agent that the mechanic discovered a leak requiring seals to be changed. I was very surprised as I had never seen any signs of a leak underneath before. I questioned the agent to revalidate this assessment and came back saying the mechanic was absolutely certain of the leak and the repairs would cost around $900. Fast forward I contact the service manager letting him know that this does not appear correct, yet he felt the assessment by his team was valid. I asked to come in and get under the vehicle with him, his mechanic and service agent to show me the leak. A senior mechanic validated that there were 0 leaks or issues (even the mechanic surprisingly told me "what did another shop tell you there was a leak" not knowing it was Nissan). I asked the service manager to provide me assurance this year that I would receive service that I can trust and not one where I feel I would be ripped off again as was the case last year, whereby his team revalidated and insisted there was a leak, and later confirmed this was all false. Instead the manager replied “if you feel you can't trust us perhaps you should find someone else to service your vehicle”. Everything stated above occurred and document with the dealership. I would say asking any service manager how he can assure me trustworthy service and offering no option to do so but simply "expecting" me to trust after what happened last year (that was played down and not addressed) is much under par for any dealership. To expect anyone to pay $900 or $1000 is a lot and especially with a false and incorrect service assessment; I personally would never treat anyone this way. This was not the first incident with this dealer and even recall having a service almost 4 years ago whereby I received a perfect rating for my 28 pt. inspection to be told 3 days later after I smelt some oil that I had another gasket leak and was supposed to pay in excess of $280. I showed them the report that was just completed and asked how is it possible for this to suddenly occur the reply was , leave your vehicle here we will repair it for free. As a reader of this, you be the judge of the credibility of Nissan's service. A close friend of mine advised it was probably break fluid used to clean around the area after service that heated up after and was never a leak. I doubt it would have taken a lot to assure customers a repeated incorrect and inflated service assessment will not occur again. After all, is that not the role of a Service Manager, to guarantee (or AT LEAST OFFER A CUSTOMER SOME SORT OF RE-ASSURANCE) honest and high quality service. I did follow your recommendation and went elsewhere for my car service. When the car was around 4 years old and under full warranty the Transfer Case was repaired 2 times in 1 week (workmanship had to be redone after 1 week) only to be told now that the slow leak is still there; 36K later and was told of workmanship was good this leak would never have reappeared. Not only was there an incorrect assessment but faulty workmanship thar never repaired a problem under full warranty coverage and refused to do so to date. This is not how a dealer with integrity operates in my opinion. More

Very poor customer service, they push, push and push. I caught them in two lies and they could not come up with an answer. Basically, they sold the car from underneath me even when I gave a SECURITY DEPO I caught them in two lies and they could not come up with an answer. Basically, they sold the car from underneath me even when I gave a SECURITY DEPOSIT to hold it. The finance department had absolutely zero communication nor did they want to. Stay away from this dealership. There " WORD" or "HAND SHAKE" means nothing. All they are looking for is to get that the commission chq sooner DO NOT DEAL OR BUY FROM THESE GUYS YOU WILL GET SCREWED!!!!!!!!!!!!!! More

We tried trading our 2017 Ford Escape that was in Excellent condition and with extremely low mileage on it… We turned to Kijiji to attempt to sell privately. After many “bot” responses and several lo Excellent condition and with extremely low mileage on it… We turned to Kijiji to attempt to sell privately. After many “bot” responses and several low ballers we got a response from Seif Shahin. He was very professional in his approach but we were still uncertain if things were legit because of previous responses. We can definitely confess Seif is 100% Legit and works for Fish Creek Nissan. During our process Seif explained he was a used vehicle buyer and was offering a fair price and would pickup the vehicle if we agreed to the offer. We came to an agreement (way better than Trade in Value) Today Seif arrived as he stated he would, within 10 minutes he was satisfied our vehicle was what we advertised and paperwork was finalized and we had the Dealership cheque in hand for the Agreed Amount. I still can’t believe how easy, professional & honest Seif made this transaction! I would recommend anyone with a nice used vehicle wanting to avoid the stress of trying to negotiate a trade let Seif and Fish Creek Nissan try buying outright. Thank you Seif it was pleasure doing business with you and the dealership you represent Dale Allison More

Had a Verbal agreement with GM-Mike Brown & Pre-owned Manager Youssef Abdellatif (who was going to throw in rims and new winter tires) to purchase a vehicle for my daughter subject to a Vehicle Inspectio Manager Youssef Abdellatif (who was going to throw in rims and new winter tires) to purchase a vehicle for my daughter subject to a Vehicle Inspection by my mechanic. First they tell me that the tires and rims would not fit the vehicle. Was waiting on Salesperson Roshan Paudel about the date and time for the inspection. He emails me the next morning that the vehicle was sold to someone else the same day that he was supposed to get back to me. Then he offered to help me with another vehicle! When I texted and emailed the GM he did not respond. Do NOT deal with this team. Their word means nothing. More