"Great dealership "
My wife and I have been long time Oakridge clients. We are always treated with respect. Fantastic dealership.
Thank you again we love our new 2018 f150
"Missing Dust Caps"
The service was just fine, however, the next day I noticed that the blue "Ford" dust caps were missing from the centre of all four of the brand new alloy rims that were installed, along with the new winter tires and pressure sensing valve stems. Based on the price of the alloy rims, I assumed that they were simply omitted during the process of assembling and balancing the wheels, so I called the service department and explained the problem. I was told that I could drop by the service department at my earliest convenience and the issue would be taken care of. When I dropped by the following day, I was told that there really wasn't any omission and that the dust caps were not included with the rims that were purchased (for $285.00 each) and that they were indeed extra items. I decided to buy the "missing" dust caps and was then told that they were $16.67 each!
At this point, it appeared that there were 2 issues: First, the dust caps are not included with brand new alloy rims, and secondly, I was lead to believe that I was correct in my assumption that they were simply omitted, and I could just swing by and the problem would be solved.
"Wonderful experience "
Me and my husband have been working with Kelly Karl-Begg here at oakridge ford for years now she is so helpful and always finds the time to talk with us about questions me have. Oxford has wonderful staff that truly care about your happiness in a vehicle. We are loving our new f150 thanks oakridge ford.
- MALTA 44
Excellent service.and customer friendliness, recommend to my friends and family.sales associates John Gillian always there to help me get the quality service that I need.
Had an older veh with a few issues ti resolve. Dealt with Andrew in service and he was able to fix every thing, while staying in constant contact. Well done!!
"One of the worst "
- son cho
I bought my 2013 Ford Escape in September , and I discovered a simple issue in it , I went to the service center 4 times BUT they did not fix it . I asked my mechanic and he told me it is very SIMPLE but he cant touch , as it is under warranty , could someone tell me what to do now ?
The worst service and customer service ever .