Alex Clothier | Page 23

Trustworthy and Professional I received excellent service and Alex is a professional and trustworthy adviser. He has a calming and caring demeanor that certainly helps when having I received excellent service and Alex is a professional and trustworthy adviser. He has a calming and caring demeanor that certainly helps when having service and a NO STRESS experience. Terrance is the first face I look for and he jumpstarts the trust with kind words and a big smile. More

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Customer view - Service Department I always receive excellent customer service from Alex Clothier. He takes the time to answer my questions, ensures my vehicle is well taken care of, a I always receive excellent customer service from Alex Clothier. He takes the time to answer my questions, ensures my vehicle is well taken care of, and keeps me informed of the status of my vehicle. Alex is very professional and a pleasure to to work with. 3 stars for price--I purchased the car brand new in 2019 and I have replaced/purchased three of the four run flat tires within a 15 month period of purchasing the vehicle. The tires were the original factory tires with less than 18K miles. More

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This dealership is exceptional from setting up appointments and services. You’re given a full diagnosis and the degree of urgency. Thank you thank you. appointments and services. You’re given a full diagnosis and the degree of urgency. Thank you thank you. More

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Alex Clothier Alex is the best service manager with whom I have ever dealt. Over the past couple of years I have had occasion to have my ML-350 serviced there mult Alex is the best service manager with whom I have ever dealt. Over the past couple of years I have had occasion to have my ML-350 serviced there multiple times. Each time Alex has provided superb service, answered any questions I had, and ensured that the service was completed professionally and on time. I have come to trust him regarding any aspect of my car's performance. I even called him during a trip when something on the car was not acting right. He gave me great advice and made it possible for me to return home safely without having to get work done at a dealership of opportunity. I always ask for Alex when arranging for service for my car and will certainly continue to do so. With his assistance, I take good care of my car and it takes good care of me. More

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This was my first experience with MB-Annapolis. It was outstanding from Terrance coming to jump start my car and Alex helping me at the dealership, I couldn't be more pleased! I appreciate the communicat outstanding from Terrance coming to jump start my car and Alex helping me at the dealership, I couldn't be more pleased! I appreciate the communication updates on the progress and timing when my car would be ready. Thank you so much! More

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Great service My service advisor, Alex Clothier, is very knowledgeable, friendly and gives you great service. He got my car in on a short notice and the job was do My service advisor, Alex Clothier, is very knowledgeable, friendly and gives you great service. He got my car in on a short notice and the job was done when promised. It's never a problem getting a loaner or a ride home. Been going to Merceds-Benz of Annapolis for many years and would recommend the service department. Jill More

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OUTSTANDING SERVICE Thank you Mercedes-Benz of Annapolis for an exceptional service department. I buy my cars where I get the best service. Alex Clothier is my service Thank you Mercedes-Benz of Annapolis for an exceptional service department. I buy my cars where I get the best service. Alex Clothier is my service advisor and my car always runs better than when it was new. Thanks, Aggie. More

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Excelent service We live 1.5 hrs away from the service center, We didn't realize that waiting was not an option due to COVID protocols. Alex was able to secure a loane We live 1.5 hrs away from the service center, We didn't realize that waiting was not an option due to COVID protocols. Alex was able to secure a loaner car for us. He really went out of his way. We hade no option to go anywhere to wait. Alex was understanding and took care of us. I will be requesting him as our service advisor any time we go in for service. Alex, Thank You for your understanding and helping us out in our situation. I We look forward to having you as our service advisor in the future. Ken D. More

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Car Maintenance I think I have the best service representative there is, Alex Clothier is the best. No question go unanswered. In purchasing my second car from the An I think I have the best service representative there is, Alex Clothier is the best. No question go unanswered. In purchasing my second car from the Annapolis dealership I requested Alex. I’m treated like the Queen I am. Service is top notch. More

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Great Service..As Always Alex has been my go-to Service expert for the last 4 years. He is always courteous and professional. He grabs a loaner car before I can even request Alex has been my go-to Service expert for the last 4 years. He is always courteous and professional. He grabs a loaner car before I can even request for ne! Also, he keeps me up to date of the progress of the service and sends a text when the car is ready for pick up. More

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