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Chill - woodennickel
Normally I hate buying cars, but Peter was great to deal with... easy and relaxed. Even the business office, which I dread, was a relaxed environment. And true to their word, we came back within 30days for a fix on the used vehicle we bought, and they repaired it without issue.
Very pleased! - Older Couple
Inderneel's (sales consultant) client service was great. Inder was patient and helpful and he put in so much time and effort including to answer (and if he didn't know to find out and answer) all our questions and concerns. We also were pleased with Jason (sales manager) who was very pleasant and also worked very hard to deal with outstanding issues (including the changeover to upgraded wheels, getting a cargo mat, missing key fob, etc.) in a timely manner. We never felt any sales pressure from either of them. We just love our new (fully loaded) 2018 Ford Escape Titanium
Always a pleasure to deal with - GetUpAndGo
I always buy the service plan when I buy my new Ford and they call to remind me when the manufacturer's recommendations for service are. It's so easy to maintain your vehicle, and the Ford employees make everything very simple and straightforward. Special shout out to Steve in the Service Dept.
Dependable, professional and helpful - Dale J
I have been having my vehicles serviced at Cam Clark for 10 years and the service has always been carried out with the utmost professionalism and care.
7th car in 5 years - Matt C
Love these guys, total pros. I deal with Lori from Brown Brothers. I have leased 7 cars from her in 5 year for myself and for my company. I would never go anywhere else (despite there being a much closer ford dealership to my house).
Quick Lane Tire and Auto Center - Fimmer
Excellent service. The employees are true professionals. Always polite, efficient, knowledgeable, prompt. They know the meaning of customer service. I am extremely satisfied with the service they provide.
Efficient, informative and to the point. - RS
I had three re-call notices I kept putting off, needed oil/lube service and then started having battery issues which prompted the appointment. It took a week to get in realistically but that was kind of expected as I was advised the work should take most of a day. Seemed to a while to identify my vehicle etc. but it is a lease and that's also not a surprise. The issues were courteously figured out. On the day of my appointment it was a again a bit confusing from an identity perspective. But it was figured out. A ride was offered and appreciated but I had made my own arrangements. I was called later in the day and advised I needed a new battery (again no shocker). Called again later on and advised all was done and ready for pick up. Probably 3 to 4 hours earlier than expected. That was a surprise! So far happy with all that was done. Thanks, Rick
Amazing Experience with the purchase - Steve S
I went to several different dealerships in search for my 2019 Ford Expedition and couldnt find anyone helpfull. Until I ran into Jag at Mainland ford, from start to finish in puting my factory order in to the delivery date and first service Jag has been the best salesman I have ever dealt with in purchasing a vehicle. And the overall staff at Mainland Ford. Very happy with my vehicle and would definatley recommend anyone looking for a vehicle to vist mainland Ford and ask for Jag.
Thanks Jag for all your help and kindness through out the whole process for start to finish. Will definatley visit you for my next Muscle car!!!!
Ripoff - Steve
Payed to have rotors turned and new pads. There was a chatter when braking.Brought it back and they said no problem. Brought it back a year later with a load squeal. They checked it said no problem. Took it to another shop a year later he showed me a huge rust lip on the rotor pads had the outer part worn off. They never turned the rotors. She said i never gave them the chance to fix it. The service manager kept asking me why I took it some where else and told me the importance of bringing it to the dealer which she had like five invoices in her hand so not sure what she was talking about. When you do nothing do not fix something property it forces you to go elsewhere. From now on I will take both my Ford vehicles elsewhere and will probably look at other brands when I need another vehicle.
Never Going Back - Glen
I had my 2011 F350 in and out of Dams several times for the same two problems recently and they were unable to fix either after multiple tries. After spending a significant amount of money, I decided to take it to a private shop and not only did they fix my truck first try, the customer service was significantly better than my overall experience at Dams. The only bright spot was the service adviser that I worked with did what he could but at the end I still ended up with a large bill and a broken truck.
My suggestion to anyone that reads this is that if you are having anything other than warranty work done, do not bring your vehicle to Dams - there are better shops out there with more experienced mechanics.
Service department is garbage never go here - Tige
Garbage service department I bought a new truck and first service was free I went there and they Made me pay 40$ for tax on an 0$ bill garbage service department never go here they are not polite
Forced Deposit on unavailable vehicle - Lads
The dealership "bait and switched" me a total of 4 times. I was offered a vehicle and was pressured to put a deposit and apply for financing. They acquired my deposit and I was approved for financing on a vehicle and was later told that it was unavailable. The vehicle was available I discovered after some investigative work, but, was a demonstration vehicle. It had 10,000 km on it. Basically, a used vehicle. We had a signed document of trade in and monthly payments. The dealer claimed he found a close match in Alberta. Later told me he had to devalue my trade in and charge me more (even though I would get less) Charge me an impressive amount for a minor upgrade, even though the vehicle as a whole had been downgraded. All after signing and authorizing financing.
Their response is essentially Its the other dealer's fault. I can find out the information with a phone call, and did.
Due diligence is outside of their responsibility.
Near V3M 2A5
Key West Ford Sales Ltd