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Friendly and Professional - Chris
Doug's always there to ensure my car is well-looked after. He is professional and friendly always, and does his best to ensure i only pay for what I need. Need more advisors like him for sure!
Service at VW - Tyno124
This place made car shopping easy. I told him what I wanted and what I wished for. And they made it happen. Got more the I wanted but so happy
Worse Service and refusal to fix what they have broken - Nolan1
Without a doubt the most pathetic experience ever at an attempted tune up!!!! We took our VW Jetta in for a routine Service we were told if we waited it would take an hour, we waited after an hour they told us our car was not ready and offered a trip to a local place to eat which we accepted.....Long story short after being stranded (as they had no car to pick us up) they managed a pick up half an hour after we called. Got back the car was still not ready, eventually we were told the car was ready, it had not been washed and the initial problem (side light out) could not be fixed as it was broken and could not be fixed under warranty....We pointed out the only person to touch it was the Service person, their response was it will cost you two hours labor + the price of parts (I will be returning there to contend this at the Weekend)....BUNCH OF MONEY GRABBING COWBOYS!!!!! AVOID THIS SERVICE AREA LIKE THE THE PLAGUE!!!!!
Regency Volkswagon be aware of Service Department ! - Louisa B
I recently bought a used car from Regency Volkswagon for my 17 daughter to drive after having purchased our last two cars from there.
After one month of owning the car we noticed that there was excessive brake dust on the front tires and the brakes did not seem right.
As safety is the of the utmost importance in a a car and especially when your child is driving it we took the car into the Regency service dept.
The car had a pre-inspection before we purchased it and we believed what we had been told had been done as actually done.
After inspection we were told that the brakes were good and the dust was because this model/age of golf was built for German roads and that was the reason for the excessive brake dust. ( not quite sure what that meant as we have to other Volkswagon cars with no brake dust issues) Not feeling satisfied with the result I took the car to my mechanic of 18 years to inspect the car.
On inspection he found that one of the front callipers was twisted and had been installed wrong, which damaged the front right flex hose, the brake fluid was black and needed a complete system flush. None of this was reported to me by Regency a few days earlier when they inspected the car. I had heard horror stories from friends about the service department at Regency but having just paid $15,000 a few weeks earlier for the car I felt it was important that I went back to them to correct the problem. That was my biggest mistake !! Had these items not been detected by my mechanic I don't want to think about the possible consequences of my daughter driving this car. The money that I paid to have this corrected is minimal to what the outcome might have been.
I will never purchase or service another vehicle at this dealership again!
Terrible Experience - The.Jaxophone
Put a deposit on a Jetta GLI they had in. Ended up having at least $10k in damage on the carfax, and another $3k in unreported damage to the front bumper. Salesman couldn't get his story straight about the damage, and he and the Sales Manager tried to convince me to stay in any means possible. Nearly didn't return my deposit when I said the car was nowhere near the condition they reported it was. Would rate 0 stars if that was an option.
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Maple Ridge Volkswagen