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Satisfied, happy customer - Susan
I have never written a review before, but after saying that I have to say a few words about Blake @ VW Maple ridge
If anyone is looking to purchase a vehicle. He is the kindest most professional sincere gentleman I have ever dealt with, and he knows a lot about cars, inside and out, often it is uncomfortable for a lady to walk onto a car lot, but not if you ask for Blake, he will take good care of you with no pressures, and he makes a wicked cup of coffee! Thanks Blake
Service at VW - Tyno124
This place made car shopping easy. I told him what I wanted and what I wished for. And they made it happen. Got more the I wanted but so happy
Worse Service and refusal to fix what they have broken - Nolan1
Without a doubt the most pathetic experience ever at an attempted tune up!!!! We took our VW Jetta in for a routine Service we were told if we waited it would take an hour, we waited after an hour they told us our car was not ready and offered a trip to a local place to eat which we accepted.....Long story short after being stranded (as they had no car to pick us up) they managed a pick up half an hour after we called. Got back the car was still not ready, eventually we were told the car was ready, it had not been washed and the initial problem (side light out) could not be fixed as it was broken and could not be fixed under warranty....We pointed out the only person to touch it was the Service person, their response was it will cost you two hours labor + the price of parts (I will be returning there to contend this at the Weekend)....BUNCH OF MONEY GRABBING COWBOYS!!!!! AVOID THIS SERVICE AREA LIKE THE THE PLAGUE!!!!!
Regency Volkswagon be aware of Service Department ! - Louisa B
I recently bought a used car from Regency Volkswagon for my 17 daughter to drive after having purchased our last two cars from there.
After one month of owning the car we noticed that there was excessive brake dust on the front tires and the brakes did not seem right.
As safety is the of the utmost importance in a a car and especially when your child is driving it we took the car into the Regency service dept.
The car had a pre-inspection before we purchased it and we believed what we had been told had been done as actually done.
After inspection we were told that the brakes were good and the dust was because this model/age of golf was built for German roads and that was the reason for the excessive brake dust. ( not quite sure what that meant as we have to other Volkswagon cars with no brake dust issues) Not feeling satisfied with the result I took the car to my mechanic of 18 years to inspect the car.
On inspection he found that one of the front callipers was twisted and had been installed wrong, which damaged the front right flex hose, the brake fluid was black and needed a complete system flush. None of this was reported to me by Regency a few days earlier when they inspected the car. I had heard horror stories from friends about the service department at Regency but having just paid $15,000 a few weeks earlier for the car I felt it was important that I went back to them to correct the problem. That was my biggest mistake !! Had these items not been detected by my mechanic I don't want to think about the possible consequences of my daughter driving this car. The money that I paid to have this corrected is minimal to what the outcome might have been.
I will never purchase or service another vehicle at this dealership again!
Lying to customers - GoldMonk
I brought my car in after a rear rim and tire sustained minor damage, as I had purchased protection insurance, I was told no problem, we’ll replace the rim. I was then told by the service technician that they were unable to put a new rim on a damaged tire. After weeks of delays, price misquotes (price for a new tire went from $200 to $450) and attempts at up selling (encouraging me to buy 4 winter tires at for the low low price of $2400) I finally told the service centre to put the damaged rim back on the damaged tire and that I would take my car elsewhere. Low and behold magically they were now able to put a new rim on a damaged tire. In addition to this, I received a call from the dealership just last week telling me how they had an unnamed (and likely imaginary) customer who was interested in purchasing a pre owned version of my car and were wondering if I would interested in purchasing yet another car from them. This after I received no response from either VW or the dealership after filing a complaint related to the first debacle. I tell anyone and everyone who will listen to avoid this dealership, practices such as outright lying to a customer and continued attempts at up-selling should not be rewarded