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warranty coverage - CaryB
I had a warranty issue that Clayton settled in a very professional and efficient manner. I am very impressed with his and Connor's effort to make me feel like a valued customer, in the resolution to this potential problem. Thanks again to you both for a job well done.
Left with a bad taste in the mouth - JonSmith
Our 2016 Ecodiesel truck (bought last year) is experiencing issues regarding the exhaust filter being full. The electrical system has taken over causing the truck to go into limp mode and the truck will no longer get up to speed properly which caused us to go only 50-60km/hour on the Coquihalla highway while Semis and other vehicles passed us at high speeds. First of all this was very dangerous but the biggest annoyance is that the error code just displays "See Dealer" in order for them to fix. There is no way to try fix it ourselves so we booked an appointment for the truck at Kelowna Chrysler which we couldn't get until 2 weeks down the road. We were forced to continue driving the truck for that time in said limp mode. On the day my husband brought it in for service the salesmen approached him and was interested in our Ecodiesel truck and asked what it would take to trade it in. With our growing family we could use an SUV as is so we said we were interested in a Jeep BUT we were not willing to make higher payments than we already were or have a longer term.
My husband worked a deal with them after a whole day spent down at the dealership going back and forth, 3hrs of negotiaing. Meanwhile, the truck was just sitting waiting to be repaired while all of this was going on.
Once a deal had been made that both parties agreed on we gave a deposit to hold the Jeep until the next day. That night, we received a call stating everything was good with financing and that we were all to come back the next morning to sign the paperwork as a family. We kept the Jeep overnight.
We got the baby ready to go the next morning, went down to the dealership, sat in the office and then were told that the financing had changed and the bank would not approve this deal on the terms the sales man had already stated we were approved for ,took a deposit on, and most dissapointing shook my husbands hand on. It was a fair deal and to hear that it was not going to work on that particular vehicle was disheartening.
Then the salesmen said BUT we can get you into a brand NEW Jeep for slightly higher payments. He knew this before having us pack up a 3 month old baby and all come down to the dealership as a family just to try and start a new deal on a new vehicle.....GREASY SALES MOVE "CRAIG LEIS"! It was a huge waste of time and a giant let down not to mention awkward having to wait to get our truck out of the service bay. We all felt very trapped by the situaion.
When we went to see what was happening with the truck they said it would be $900 to fix which we knew full well it should only cost $150-$300 at most for a manual regen on the exhaust filter . They quoted $70 as well on an air filter replacement which is horrendous when you know they are buying the part for $25 with 15 mins of labor. We took the keys back and tried to leave, the sales team hot on our heals even as we loaded our daughter into the car.......relentless...
The entire time we waited for our truck the sales people continued to try and talk to us about making a deal on a new vehicle and making excuses for their service departments high prices.
So all in all, after everything was said and done, we took our truck NOT fixed home and chalked it up to a wasted weekend. This was an extremley dissapointing experience overall. Buyer Beware.