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Poor Service (no integrity) - TN
This is the second time we have brought our van in to have service and the second time that service is done to the vehicle that is unnecessary. The service to have the brakes checked was not even required. If the service is unnecessary, then why do the service? I understand that it is a business and their existence is to complete repair to vehicles. But, I am certain there is enough work to go around without having to create repairs. I am very disappointed with the integrity of their service and will be forced to take my business elsewhere moving forward. If they had called me and explained that the brake censor indicator light came on, but it was not necessary to complete any work to it, that would have made me very happy. Instead, I learn that they did the service and it wasn't necessary to do so. Considering the lack of integrity regarding this, I would have to assume there are challenges with integrity to the actual work as well.....