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Top notch service and quality work - VanWolfe
Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.
Extremely overpriced, not honest - mhadi
The dealer performed a major service on my 2008 Volvo XC70 early without authorizing them (according to the kilometer reading was supposed to be minor service) in an attempt to get more money from me. Called twice to speak to the manager and he did not call me back. When asked to replace defective parking sensor, quoted me >$400 for this (and 2.5 hours labour), which I refused. The same job was done at Volvo Hamilton for $117.95 total labour and sensor (30 minutes labour). The sensor costs $45. To fix a dent, then quoted $450 and then when we asked them again 2 months later they quoted $650, then when questioned, said they would "honour the former pricing". You can see they essentially charge whatever they feel they can get away with without consideration of the true time or labour, or parts and material involved. Incidentally, they also refused to give a loaner since I did not buy the car from them.
I think this says all about them. Take your Volvo to Adria on Bank Street.
Amazing Job done ;-) - AMEX ek do teen char
I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them .
The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .
Great service - Valentino
I was driving my 2002 Isuzu NPR between Calgary and Nova Scotia when a hissing noise started coming from the engine under load around Petawawa ON.
Phoned the service department on Friday, October 08, 2016 late in the afternoon and they booked me in for the next morning. One a half hour later I was back on the road.
Personable and honest people.
First service, they didn't keep our online service... - Bernard Summer
First service, they didn't keep our online service booking, seemed very disinterested, like they couldn't care less if we were there or not.
Second service, they didn't have a shuttle, had a cab but failed to tell
us ahead of time that there's a $20 cap and you pay the rest, very
unprofessional and bad customer service, we will now try service elsewhere.