96 Ontario Volkswagen Service Centres

Loved the service! - CountryLove

Loved the service! Was treated above and beyond :) Came in for an oil change and basic brake servicing and was beyond happy when driving off! The team was lovely to work with!

Worst dealer around. - Frank Tomas

Worst dealer around.... 2 year old car that won't take gasoline. Takes 20 mins to put in $20 dollars of gas. Dealer says its my fault because I overfilled it. Won't cover it under warranty. Want $2000 to fix !!!! Don't go to this dealer and stay away from VW garbage. What kind of car won't take gas ??? I've owned 2 Jettas and they were both junk.

I am a multiple time service client. - Corner360

I am a multiple time service client. I have been over sold on work required ( fluid change and tires ) I have taken my vehicle in for an obvious fluid leak only to be told No Trouble Found ( I paid for their time ) This is despite two occurrences at the same dealer to top up the fluid. The are eager to sell but questionable on service

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

I recently had reason to to need an unannounced service - shirleybougourd

I recently had reason to to need an unannounced service from this VW dealership I recently had to bring my car in for an unscheduled service and can say I was completely satisfied with the attention I received from the service advisor Mark Dinglasan and all other VW staff.The problems were soon identified ,the work finalised in short order as promised and the car returned cleaner than when I brought it in ! My thanks to everyone involved Shirley Bougourd

They've scared me away. - wesjviner

They've scared me away. Last repair estimate seemed very high. 3300 + tax. Went elsewhere and had the work done for....get this...1300 + tax . Rip off artists for sure!!!

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

The parts department never answers the phone. - Napanee resident

The parts department never answers the phone. The parts department associates are the most incompetent people I’ve witnessed working behind a parts desk. I’d suggest belleville Volkswagen over Kingston any day of the week. Kingston VW is a complete waste of time on the parts side.

Honest reliable service that I can trust. - brad.lucindaplus2

Honest reliable service that I can trust. Fantastic service and tech team. Never disappointed and will continue to use Lauria for future service needs.

Last Saturday, April 23, we had an appointment to swap - demetria

Last Saturday, April 23, we had an appointment to swap our winter tires for summer tires. While we were waiting, the service staff told us our front tires were out of alignment and asked our permission to perform an alignment of two front tires. After paying $150 for the additional service, we found out that the misalignment was slight but just met the requirement of needing an adjustment. The mechanic suggested replacing all of our summer tires due to “heavy feathering.” We just bought the brand new car from this dealer in October 2020, and we have a set of winter tires for winter. It means we only used our summer tires for one season in 2021. Furthermore, we swapped our summer tires to winter tires in the fall of 2021 with the same dealer. At that time, nobody from the dealer mentioned any misalignment of our wheels. We checked our four summer tires; they all have deep threads with no visible signs of excessive wear. We asked the service staff to explain why it was necessary to replace all four of our reasonably new summer tires where the front wheels, not the rear, were out of alignment. The service staff said the mechanic was having lunch that time and she would ask him and call us the same day with an explanation. However, we didn't get a call. After three days, we received a message from the service manager about our prebooked future appointments. We sent him a statement about our disappointing service, and we have heard nothing from the service manager either. We went to the same car dealer we purchased our car from for services all the time. All we want is to get an OK service from the people we “know.” Unfortunately, we have to move our business to another car dealer. After all, an ethical car dealer with an honest service attitude is what we are seeking as a customer.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Horrible customer service - Apple22

The service dept. is a complete joke. The mechanics do not know what they are doing. Every time I have to come here to do service there is always an issue. Can’t wait to get ride of my VW after dealing with this dealership.

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

They did a nice job helping me with my cars problems and... - Jeayenthiran

They did a nice job helping me with my cars problems and explained the cars condition in an concise way

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.

DO NOT get your car serviced here. - Hwhite

DO NOT get your car serviced here. Worst service ever! E V E R Unbelievably awful