109 Ontario Nissan Service Centres

Everyone is very friendly and Rene fought hard to get me - phoenix0164

Everyone is very friendly and Rene fought hard to get me approved for my new car.

Excellent prompt service. - maryscarrott

Excellent prompt service. Friendly, honest service… they serviced what was necessary and it was done in a timely manner

Cory is an excellent customer service representative. - Residence

Cory is an excellent customer service representative. He has all the technical knowledge and personal attributes to perform an outstanding and professional job.

Very pleased with service representative FRANCES. - Don

Very pleased with service representative FRANCES. Went out of her way (or is this the standard?) to locate a battery for me.

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

The service has been exceptional. - rouladoherty

The service has been exceptional. The service deck, Veronica was professional and very helpful answering my questions about matters related to the car. I love that they cleaned my car and scheduled a pickup to take me back to the dealer after fulfillment of the service.

Kim in the service department has excellent customer - fg

Kim in the service department has excellent customer service skills. She is very knowledgeable, friendly and accommodating. She is easy to talk to and works hard to make customers feel welcome. I highly recommend this dealership.

Sean in the parts department was awesome. - Tls979

Sean in the parts department was awesome. Very friendly and gave me a play by play on how to change the battery in my key fob. Top notch employee. Thank you!

I am very disappointed with the dealership. - Sophia

I am very disappointed with the dealership. I trusted the dealership with my 2017 rogue but last year when I purchased the Altima it has been one problem after the other. On 4 separate occasions I brought the Altima for oil change, but each time the technicians did not update the service reminder in the car and they also didn’t put updated mileage stickers with the next service due dates. I complained each time hoping things would change but no the situation continued. The most recent experience was on January 24th of this year when i took my car again for service and the same thing happened. I then called to speak with one of the managers Debbie but she wasn’t available when I called. Natalie was the person that answered the phone, when I tried to explain that I wanted to speak with Debbie regarding the issue that I had with the last oil change because there was no updated sticker in the car and that a car service reminder message kept popping up on the dashboard in my car. Natalie cut me right off and said she was also a manager I can explain to her what I wanted to speak with Debbie. This caught me off guard because I wasn’t expecting it and I just said okay. I started telling her what the issue was and she basically trashed what I had said and very rudely told me that mistakes do happen and that I should stop complaining because they hire apprentices who are not experienced, they are the ones who made that mistake. I reminded her that this is the 4th time this is happening and I am concerned. Without any remorse or apology, Natalie then said give me your address and I will send you the sticker in the mail mistakes do happen and she hurriedly dismissed me from the phone. I had chills down my spine as I never expected such a bad reaction from an employee to a customer. I then contacted Dan to complain about the ill-treatment I had received from Natalie but he listened and asked me to bring back the car and he was going to make sure that the issue was resolved. With the 3 previous incidents I had complained to Dan each time as well, so he was well aware of the background and empathized with me. I did not take my car back to the delearship because I know that nothing was going to be done differently since this had been the 4th time the same thing happened. So last week I received a sticker in the mail from the dealership as Natalie had promised. The sticker has the updated next service date of January 24th, 2024. I could not believe my eyes when I saw that, so today I texted Dan and told him about the sticker and I even sent a picture of the sticker. This is very bad customer service, I will not be taking my car back to that dealership again, I will look elsewhere. The rudeness of employees like Natalie chases customers away, it is important to understand that if you are serving customers you don’t bring your personal misery to work and take it on customers. This behavior is unacceptable. In the message I sent to Dan today I told him that the dealership is charging customers regular fees on services for substandard services performed by unqualified and unsupervised apprenticeship students who don’t know yet how the work is done putting unsuspecting customers like me at risk. I have written this review as feedback especially to Natalie and the dealership and also warn other customers of what is happening at the dealership right now with the apprenticeship students messing up customers’ vehicles. I am not trying to discourage anyone from going to Kitchener Nissan, but I am just informing others of my experience with the dealership and who knows it could be your experience as well tomorrow. I am definitely escalating the matter to Nissan Canada to investigate this and stop it before worse things happen to customers after their vehicles are messed up by the students. I have requested to Dan that I would like to speak with the owner of the dealership, I will wait and see if the owner will contact me.

Their great, Chris in the service department Is very - pelosocastles

Their great, Chris in the service department Is very professional and mindful of his customers needs was able to provide me with a loaner during the time my vehicle needed parts for the work required. The mechanic that looked after my car explaining what had to be done and upon completion satisfied my questions

Called to speak to someone about service done under - Nicole Faulknor

Called to speak to someone about service done under warranty and got minimal support. Went to to other dealerships to get a quote for for the part - called them back to confirm that the 10,000 job they did last May 2024 has been given problems and I have one year warranty - they said I would still have to do another diagnostic test - even though I paid for one to confirm their denial of support and work by a Kitchener Nissan dealer ship. They said they could only see me in one week. Asked for a print of of the work order done to pick up that day too - they did print it off yet when I went inside most of the technicians were sitting inside not busy at all taking a break, Why could they not squeeze me in that day? Two other dealerships did? The work was done here...shouldn't they be the ones making room for better care and customer service? I have never met such a rude dealership - usually when the front staff are cold and unapproable it is a top-down issue. Greg Vann may not be doing justice or service to treating people right. Here I am waiting one week to go see me them week - wish me luck! Ugh

The service at this dealership is excellent in terms of - anowaczek2481

The service at this dealership is excellent in terms of the quality of work they do and the professionalism of their staff. My 2020 Rogue SV which I bought in May initially had a few small issues which required attention. Over the course of two service appointments everything necessary was attended to meeting my full satisfaction. In particular I would like to single out Cory Racine for his positive attitude and consistent attention to detail.

Dealt with Mr. Carter Norm @ Agincourt Nissan. Very... - Proud Corolla owner

Dealt with Mr. Carter Norm @ Agincourt Nissan. Very professional and resolve my issue..Would recommend Agincourt Nissan. However, still did not hear from Service Manager.

100 percent satisfied! - Diane. Sainsbury

100 percent satisfied!! Dale Clark is a great service advisor My first Nissan purchase and love my vehicle. Would recommend Nissan to anyone looking for a new vehicle.

I bought a new Nissan Qashqai in 2020 from them (lease - Dan S

I bought a new Nissan Qashqai in 2020 from them (lease with 200km) and I noticed the AC was a bit weak but not bothering to investigate since still doing the job. This summer (2023) the AC became so weak making me sweat at max AC. Brought the car to the dealer, they said need to order parts (condenser and pipe) and meantime they added some freon to make me go till parts come in (BUT NOT signing this in the work papers). After a few delays 'till September (all summer with better AC but still weak) they got me in with parts available BUT THEY SAID the regular freon R1234YF is contaminated with R152A. I didn't add elsewhere this freon or other freon ever - so it's my word against theirs. SO I SAID you either added before I bought the car knowingly the AC issues and added freon sealant OR added at this summer visit. Forced me to go elsewhere to remove it (money, time and stress spent) so they finally solved it without additional charge. BESIDES, Customer Service said it's my fault!!! WHAT CAN I SAY ? the customer is never right! I HOPE GOD WILL MAKE JUSTICE on this!!! Maybe recording any call and gathering all the paper would have helped... VERY VERY DISAPPOINTED! NEVER GO THERE and maybe never buy a Nissan!

I was at the dealership March 14th, 2024 and could not be - Rosy

I was at the dealership March 14th, 2024 and could not be happier with the service I received in the Parts Department. The Manager, Firas, and the gentlemen at the front desk (Collins and Jan) were very engaging. I received excellent service from Jan, who was so helpful and professional. THANK YOU.

I did not purchase my Leaf from them but the they standby... - dicksonng

I did not purchase my Leaf from them but the they standby and went out they way to service me. I have not met a dealer this committed in my 35 years working carrier.

Worst experience in over 40 years for service, service - hmbdeb

Worst experience in over 40 years for service, service repair and warranty work. Sales Lady was excellent. Any issues after the sale; GOOD LUCK, you are on your own! Hindsight - buy in Newmarket, Orillia or Midland. There is no rating low enough on your form. Beth the sales person is the only good thing about this dealership. You could buy from Beth, BUT, do not take your car here for service.

Great service! Sometimes it’s the little things that... - Heather

Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly.

Great service! - Paul T

Great service! They are very pleasant and helpful and Denis the detailer is great! Will be back!

Extended Warranty purchase and service - GD

A few years ago I purchased extended warranty for my new car, it seems that now that I need things done on my car that is covered by my warranty I get nothing but the run around. I have to constantly follow up and still 2 months after the initial process began I am still not hearing back from the dealership in a timely fashion. The service department at this dealership does not understand the true meaning of customer service and follow up that goes with that service. They do not follow up with the customer, I am always having to call them and there is always a lack of communication within their own department. I would definitely think twice before buying extended warranty from this dealership. Their service department really needs to get their act together. I have even left a message for the general manager and it seems he doesn't seem to care much either.

I have recently had such a bad experience with that - lozitska.olga8

I have recently had such a bad experience with that service center. They did not identify a real problem. Parts were delivered with a big delay. After "service" the car was unsafe but they assured me that it was. I was also charged for the shuttle service to the full without my consent. However, I must admit that during all my previous visits I was satisfied with their work - perhaps, the team was changed or something happened with the customer quality monitoring

The Best Dealership Ever - Very happy customer

Since 2001 till 2018 you have exceeded all of our expectations. From our first Nissan Altima to our Maxima from sales to the most amazing service department . It is simple you are the BEST