82 Ontario Honda Dealers

Stay away from this dealership. - fontanagirl73

Stay away from this dealership. On May 28 @0800 I went in to speak to Owner Dan Bouche but he was not in spoke to Mrs.Zabitz about my concerns of workplace harassment and bullying by Mrs.Zabitz herself, Dan Bouche Owner and employee Chuck. Mrs Zabitz has continually verbally, emotionally, verbally abused and bullying my boys for there disabilities for the length of there employement,- was not aware of this unitil one of Honda House customers reached out to me with what she witnessed- Ms.Zabitzs demeaning behavior. and advised me of this and made me readily aware what was happening bc she heard the extreme verbal abuse happening in the back by the detailing Manager.(at the time she was not aware the the boys were bothers) I spoke to Mrs.Zabitz to my concerns of how my boys were being treated, (she was acting like she did nothing..playing the part well) and advised her to advise Owner Dan Bouche and would like to start the appropriate ppwk to complain to the head of Honda, they need to be aware/to be advised "it's not going to go well with the owner' I did say not sure if you aware but workplace harassment is against the law needs to be addressed, by the head of Honda and Mazda I was stern, to the point..nobody deserves to be treated with that level if disrespectful, bullying behaviors. Went back at 12pm to have my boys tell me that fellow employee-Chuck not only threatened"to kick there xxx" there safety but advised them they were putting cameras up to spy on them with was very odd because according to Mrs.Zabitz were good workers, they(she was concerned) they missed 3 days in the months they worked there; my one son has a heart condition and a baby, he has specialist appointments)and my other son had bad sinuses that day...apparently that does not go into Mrs Zabitz plan she has nobody to bully those days apparently, since she leaves at 12 everyday and has plenty of time for medical appointments. And Mr Dan Bouche is rearly there. And has an abusive Manager that supervises the Detailing shop. Mrs.Zabitz also advised me that she did not keep Owner Dan Bouche of the boys progress...I asked her why didn't she with no answer. And shrugged her shoulders. I went in to the shop spoke to Shannon asked if I could speak to Dan 'he needs to know what's going on in the background known the type of person he is. I spoke to him kindly to him asked to speak to him about my concerns, yelling at me abusing me, victimize me, threatening my safety, and threatening to call the police for trespassing. He then emailed the customer that made the original complaint to Honda on the behalf of my boys and threatening me again. To have him This is not a business promoting workplace harassment, discrimination and bullying in Sarnia promoting our economy. Buy your cars and service them and detailing at other car dealerships.

My family has bought 5 CRV in the past few years customer... - gregorio62

My family has bought 5 CRV in the past few years customer service is outstanding sales team very professional have always been treated like gold will continue to buy local!!

I have been dealing with Chris O Connor then sales - Michael

I have been dealing with Chris O Connor then sales Representative who sold me my 2023 Honda Civic Touring in February 16 2023. At time of closing the deal and picking up the car, I was directed to on Mr. Martin Cote. This person is responsible for all Financial matters related to closing costs. This is also the opportunity for this Financial manager to try and upsell other services such as the Honda Plus warranty program. I agreed to purchase this 7 year / 84000 km. warranty. After a few weeks when given the time I read thru the details of the Honda Plus Contract. It then showed to me that what ever Honda Plus was offering was also covered by my Insurance company . I called the dealership and and spoke with Martin Cote requesting he complete the Request for Cancellation Form as directed by Honda Canada / Finance. This where things became very nasty. Martin Cote became outraged at my insistence that I did not want the Honda Plus warranty. Cancellation was allowed by Honda Canada as long as it was within 60 days and the car was not a total loss. Martin Cote started to raise his voice and became abusive. He accused me of not understanding English and suggested that I go home. He questioned my parentage and used the f-word many times.. Then he started abusing me in French knowing that I did not speak French. I could understand his frustration on him losing his commission on the $1698/- cost of the Honda Plus service warranty. I could accept all that he said, but when a manger from the Dealership becomes abusive and used foul, unprofessional language, then I will not tolerate. Any issue or differences can be discussed and settled, but not questioning my parents and using F-bombs through out the discussion. And then Martin Cote had the audacity to hang up on a customer. Never again with this man or this dealership.

Today I completed the purchase of my Honda CRV with... - Donna

Today I completed the purchase of my Honda CRV with Rivington Rally Honda. The whole experience was outstanding with the respectful, helpful and friendly staff. The prices were competitive and I had several vehicles from which to choose. Rami Najm, my salesperson, spent considerable time informing me of the available inventory and explaining different features. He extremely well mannered and respectful in his sales approach. No pressure. Michael Florance took time to explain the benefits of an extended warranty which was not part of my original plan but I did go with it. He explained in detail all the paper work and, of course, happily took my money! Ken Laszio was the final contact who managed to condense 20 pages of techie interior stuff into 15 minutes, set up my phone and set me on my way. The whole process was positive and I am very happy with my vehicle which was detailed to perfection.

I was having car trouble and after speaking to the - Lori

I was having car trouble and after speaking to the service manager, Noah, he took my car for a road test, put it on the hoist, and found the rock that was causing all the issues. I was in and out in 20 mins with excellent customer service. I was so appreciative of the time he took to address my needs right away. Thank you Noah!

Poor Customer Service. After $800 service, car suffered... - Matt

Poor Customer Service. After $800 service, car suffered complete engine failure within 10 Km of dealership. Service department took no responsibility and car written off.

Worst service ever. No integrity or ownership of problem... - mr.len.dow

Worst service ever. No integrity or ownership of problem with hitch lighting. Blamed us and our trailer. Owner said I don't want to make excuses, BUT...... Car, Passport 2 months old. Brake hitch installed upside down.

Absolutely a nightmare trying to get anyone to do - Briar Higgs

Absolutely a nightmare trying to get anyone to do anything for you at this dealership. No accountability whatsoever and quite frankly I have no idea how there vehicles get safetied. Terrible experience overall, and also the general manager named Pat needs to find a new job I don’t think customer service is his strong suit. Take your money and business somewhere else this place is awful.

Conrad the sales manager is amazing - Paul R

Conrad the Sales Manager is amazing. He stayed late to get me out the door with my new wave runner. He went beyond the call of duty. I would highly recommend d dealing w Conrad at Dewilt Honda Pwerhouse.

Just purchased a used car from them. - idgira

Just purchased a used car from them...I would recommend this dealership for your next car buy. Great staff.

Wonderful Sales Staff - Flshertonians

It's a rarity today when you come upon an auto dealer that trust is doing its best by you. I honestly get that feeling from Hanover Honda. I bought an Accord in 2010. I dealt with Dave Lantz. I felt no pressure from him and he was able to answer all my questions. I got a complete rundown of the Carfax report and maintenance/repair record. When I picked up the car Dave did a full walk through on the vehicle and I felt confident driving away. Last week (April 2016) my daughter purchased her first car from Dave and received the same customer service. Dave even spent the better part of an hour teaching her the ins and outs of a manual transmission and giving her a driving lesson. While over there with my daughter I saw a CRV and ended up purchasing it from Dave this week. If you look on Autotrader.com you'll see that Hanover Honda also has very competitive prices. This combined with the friendly small town feel of this dealership has earned my complete trust. I'm sure I'll continue to buy there.

Recently I bought a car from this dealership, - blackknight7

Recently I bought a car from this dealership, sight-unseen, and the process was...interesting (timing is everything, see more below) but all was made good in the end. In terms of service, pretty excellent from general manager (Steven Duong) to front desk manager (Aaliyah William). Bottom line is they will take care of you. If an issue arises, they will sort it. Honesty? Yes, high ethical standards. Great team feel overall. My service agent was Bobby Heffer, a keen, caring and knowledgeable salesman who will go above and beyond to get the right deal for you, right on time. Recommended. We had an issue with a key member of staff being off sick which delayed our transaction, but the dealership smoothed it over and that's all that matters. Admittedly I was...probably a pain in their sides but they didn't let on. So many members of staff smiley, attentive and wanting to help. Pride in their word showed. Top marks, Performance Honda Mayfield!

Great people and great service. One of the easiest... - Kris

Great people and great service. One of the easiest purchases we have ever made. Everyone was friendly and accommodating. Just a all around great customer experience.

Great shop. - machinebuilderman

Great shop. Huge thanks to Laryssa for your excellent communication. I look forward to a long term working relationship with Brockville Honda!

Fast and friendly service,got me in and out in no time . - Tom

Fast and friendly service,got me in and out in no time .got to the issue on hand and fixed it accordingly!!

Great staff. - Mcav

Great staff. Awesome atmosphere. Returning customer. Service staff and technicians are wonderful! Would recommend!! Go see them!!

Parts Dept. - My2bigdogs

Lack of parts and components understanding. Uses computer instead of functional knowledge. Wrong part of a two part component was ordered which I didn't need. 20% restocking deduction on return. Parts person couldn't find part I needed but supervisor did after looking at it on car. Would not recommend this parts Dept.