131 Ontario Buick Dealers

My Service Rep, Luciano Rotondo I have dealt with since - bluesuit6508

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion.

Money grab and a pompous staff for sure as stated in the - jdenommee

Money grab and a pompous staff for sure as stated in the comments. If you are not knowledgeable about vehicles they will take advantage. This dealership preys on people who don't know better and are trusting them to be honest. This dealership had me leaving and returning with new problems each time I came in for service or an oil change for the last 4 years. Coincidence or bad luck until the last 2 oil changes were both leaking due to sloppy work . The last oil change was performed 1 day before leaving on a trip to northern Ontario leaving me stranded in Sturgeon Falls ON - no oil in vehicle. Vehicle had to be towed from Sturgeon Falls to Sudbury where it was discovered that the oil filter was cracked - either already damaged or cracked while changing the filter. Either way this was the second time and difficult to believe it was a one off being the second time in a row. John Bear did not want to be accountable and laid blame on GM for defective filter. John Bear also insisted that the engine light that remains on since the oil leak was completely unrelated to the drive from Hamilton to Sturgeon Falls without any oil left in my vehicle ??? I now realize that much of the service that I had done on the vehicle was likely unnecessary - such as spending over $1200 including a discount to have all the lines changed under vehicle 3 months earlier which did not resolve clunking issue. Clucking was in fact due to loose bolts underneath after returning with the same complaint - they didn't see this during the inspection and decided the line needed replacing ??? I was then charged to have the bolts tightened - nice. They said I must have have had work done somewhere else because they never touched the bolts ??? The positive comments on this site can only be made by knowledgeable customers that the dealership is unable to rip off. This is the 3rd vehicle purchase through John Bear - that's what you get for being a loyal customer. Hope this helps someone.

This is the second car I have purchased fron Taylor Auto - Tino

This is the second car I have purchased fron Taylor Auto Mall. They have been very consistent in their always helpful approach of dealing with customers.

Stay away from here. - dboam27

Stay away from here. On Friday March the 15th, I called, yet again, about the owner's manual that my vehicle was without from the get go - without any given explanation. I collected my vehicle on Saturday December 17th of 2022. I was referred to someone whose name sounded like "Amit", that Friday, and who subsequently told me I'd hear back about it the next day. This was after he told me that not all used vehicles come with them. I still think it was pretty poor of them nevertheless to charge me over $30, 000.00 for a vehicle and not provide me with one. I never heard back from him the next day, or anyone. Clearly, it's too hard for staff at this centre to honour their promises. Clearly, they're just cheap. Clearly, they don't care about customer service. There are a variety of other sources through which replacement owner's manuals can be obtained, but that's too difficult and too much of an "unneccessary" expense for them. This vehicle, a 2020 Chevrolet Impala Premier, had been equipped with a phsical owner's manual when it was new, as I'd called an alternate G.M.C. dealership to verify that. This only "added insult to injury", as this manager, who sounded like his name was "Amit", told me I'd have to contact my former salesman, who doesn't even work there anymore, about coming by such a manual. That was awful and, by the way, I had contacted him numerous times about this and other issues when he was still in the employ of the dealership and was given false promises or just didn't get any responses whatsoever, just as had been the case with several other staff assigned to this dealership. -Devin B., owner of a "Certified As-Is" and "Clearance" 2020 Chevrolet Impala Premier.

“This was my best car shopping experience ever”. - Sandra

“This was my best car shopping experience ever”. No Pressure. Stress Free. Greeted with a friendly smile from Tammy Stewart. Professional, polite, easy to talk with and straightforward. She took the time to listen to all my must have and made sure I got what I wanted. She is extremely knowledgeable and goes above and beyond for her customers. She is amazing and made the whole process really smooth. Ask for Tammy next time you walk in to Crosstown Chevrolet Buick Cadillac GMC. Thanks Tammy Sandra

I bought malibu2018 it is a good car very low millege and... - safaharrak

I bought malibu2018 it is a good car very low millege and they change AC compressor in servic department the people there are very cooperative many thanks to Reume people

Incredible service! - Edge2014

Incredible service! I took my car in there and the process was smooth and efficient. Jeremy was great to deal with. Thanks again.

Just purchased a Chevy Bolt EUV. - Johnyb

Just purchased a Chevy Bolt EUV. .The whole experience was smooth and very uncomplicated. Tino Romano set me all up and this guy made it all happen! No heavy pressure from anyone. Bought the extended warranty just to be safe. Great place to make a new car purchase.

Thank You Humber View GMC/Chevrolet on the Queensway for - John Alves aka-Johnny Angler

Thank You Humber View GMC/Chevrolet on the Queensway for treating my family with respect from start to finish throughout this very challenging and very stressful time of buying a family vehicle that works for our family and budget. Thank You Saul in sales , Tyler the Sales Manger & Rob from the Administration/Warranty department.

Took SUV in for an oil change. - dloyer

Took SUV in for an oil change. Over the next weeks an oil stain developed on the driveway. Took car back and dealer found they had torn the rubber gasket on the oil filter when installing.

Good afternoon, I had purchased my vehicle on August - Danny.Albert

Good afternoon, I had purchased my vehicle on August 15th and I was assisted by Alex Ferrier sales rep. who made the transition into a new vehicle smooth and organized. The on the financial side of the purchase David Field provide me with excellent service and worked with me to make the transaction happen. Also I would like to thank Albert Scott - Service Manager for his prompt handling of my repair I required, Albert discussed my situation in detail and his service technicians completed the repair in impressive time, the service area is clean, professional establishment. I want to thank Myers Chev. Orleans and their team for the great service provide to me, Thank you, Daniel Albert

I purchased a 2015 Toyota 4Runner from Gananoque - Frank from Whitby Ontario.

I purchased a 2015 Toyota 4Runner from Gananoque Chevrolet and the salesman Nathan worked to get me the best deal for my situation. The delivery of the Toyota 4runner was delayed on the pick up day due to new tires which were ordered for certification not being received. Nathan called me while I was on route. He apologized for the delay and offered to deliver vehicle. Nathan delivered the Toyota 4Runner to me at my home in the GTA where we finalized the deal. He then helped me unload the snow tires which were included in the deal and stack them in my garage. Thanks Nathan and Gananoque Chevrolet for the great deal and service. Frank from Whitby Ontario.

We came into Strickland's looking for a used SUV. - JohnandChar

We came into Strickland's looking for a used SUV. Tristan was an absolute pleasure to deal with. He is extremely helpful, patient and, genuinely interested in ensuring you get the right car. Although we have yet to find one, Tristan has gone above and beyond in keeping us connected and informed to what is available in the market. Our path has slightly changed a bit but when the stars align, we will be going right back to Tristan. I have never felt so inclined to return back to a salesperson with whom I have never bought anything from! Great client service and just a great experience overall. Tristan is highly recommended.

Prices for service not listed or provided on request. - mg65rog

Prices for service not listed or provided on request. Nor listed on service contract.Deceptive practice again OMVIC legislation.

Dealership serviced my truck, I had bought it in another - inaz39

Dealership serviced my truck, I had bought it in another state to get back to Ind.

DealerWorks is a SCAM! Dealership of scam artists. - Infiniti Guru

Went here to sell my car through DealerWorks. Saw the commercial on TV "Don't want Low Ballers and Tire Kickers? Come to us to sell your car". Huge mistake i made. They explained the process halfway, I had to ask 101 questions to get real answers out of them. Uncovered Hidden costs because i asked questions. If you didn't then you would be surprised at the end of the transaction. Then after a week of my car being on the lot, I get a call from the sales manager. "We have someone interested in your car! we just need to know off two thousand dollars" WHAT?!?! now you wanna low ball me? you set that price, not me.. and i did my homework before i agreed on the sale price with flex of $999. (Car was listed for $12,999) 20 days After being on the lot i get another call from the Sales Manager "Hey we have someone interested in your vehicle! Again, can we knock off $2000?" I explain you told me what price to list and said we will only use the $999. The car is eligible to stay on the lot for 3 months! why are you pressuring me?? I told him if you want do that, then take it out of your Commission! "Oh well we can't do that" of course not. I also left Brand new wiper blades in the car. On the passengers Seat. At the end of the transaction they said, "we had to charge an additional $25 for new wiper blades." I explained the wiper blades were left on the seat in with the car in your possession! "Someone must have stolen them, Not our fault" SOOO GLAD THEY SHUT DOWN! Not glad of all the people they ripped off in the process.. So sad. CTV did a story on them. Even the Big Boy dealers can be scam artists!

Best dealership! Amazing staff!! Knowledgeable,... - Midnitetoker

Best dealership! Amazing staff!! Knowledgeable, professional always there to help. Excellent work whether it is an oil change or a dent that needs to be removed! Go to McGee Motors in Goderich!

This dealership. - Jlstg

This dealership... like most, is there to bend you over and squeeze all your money from you, and then leave you by the wayside. I was sold a brand new silverado in 2019. great truck, ideally, to start up my business. My intention in buying new instead of used was the assurance that the quality of the performance and pieces was ensured and that service actually served a purpose. I haven't once been into service for a repair, but I have been in for countless recalls, exceptionally failed oil changes (my oil pan and filter are still damaged and leaking from whatever they did under there), a good dose of patronizing from the service staff reminding me "you have to drive the vehicle so the rotors dont rust" after slapping me a bill for $800.00, when I had just dropped it off for said failed oil change. Well, I should be fair, they did change the oil, and then it emptied itself all over my dirveway and had to be brought in an emergency to the nearest garage to avoid the engine siezing. The garage owner was dumbfounded at the dealership's method for handling this. Meanwhile, I had expressed my concerns to the dealership and they suggested "just keep topping it up". And offered me an appointment some weeks out. It made a great antithesis to the patronizing comments I received at the service desk where this problem was actually born: "drive it more often, you dont drive it enough" and now their advice had changed to "top up the oil, keep topping it up and dont drive the truck". That's quite a confounding set of instructions. Moreover, from the beginning, the radio has been buggy, randomly shutting off while I'm driving, going black etc. A simple search online showed me that this mode of radio was known for these defects. What did the service professionals tell me when I expressed my concerns the first year? "The radio must be too cold". Then, the next year, it was "probably too warm" and they reset the system. This year, I actually had to email all the managers simultaneously to have this looked at and as it turns out there is a radio module piece known to be defective and is easily replaced, and would have been in stock and not on backorder had they taken the time to know their own products. Three years I waited for this radio to simply function, but now...! Last year's oil pan defect-failed-oil-change event has recurred and now my business truck of less than 3 years and less than 30,000km is pissing oil like gutter trash and has an unusable electronics system. So if I can't use the engine, I can't use the electronics what is this but a heap of metal and wasted effort? Service will either deflect me or schedule me some time in 2050 when ny warranty has been dead for many years. In any case, everything you heard about car dealerships and service departments are the true. Once you've signed that document and the money is in their account, you're less than an apparition. Expect to be critically ignored while your warranty expires, be shafted to this or that service appointment to no avail, have all your pieces on backorder until they arrive but another defect in the vehicle makes it impossible to arrive to the appointment, so the piece is sent back to the warehouse, then goes on backorder... Expect to speak to defense wall secretaries, who are always happy to "schedule an appointment", never hear from a manager to the degree of actually resolving a problem, and exceptional, fast and immediate care from multiple team members if you mention you want to buy some tires. It's a tremendous black hole, where money goes and disappears. In fact, this dealership and their associates are a lot like their vehicles: After the first year, the paint wears off the bottom, and while it may look put together on the outside, rust is eating at the frame, like it was designed to decay.

Tim MacLean was a pleasure to work with. - Carmen.camuti

Tim MacLean was a pleasure to work with. He was upfront and followed through with the information and support that I needed. He has the ability to be sensitive to customer needs and will work on your behalf. I highly recommend working with Tim if you’re looking for a vehicle.

Debbie Magee - you’re exceptional! We are thrilled with... - mailij

Debbie Magee - you’re exceptional! We are thrilled with our new Cadillac ESV / a fully loaded beauty. We are extremely satisfied with your service and would recommend this location to anyone that’s looking for a trustworthy dealership.

We recently purchased our beautiful new 2024 Cadillac XT5 - Tom & Pat

We recently purchased our beautiful new 2024 Cadillac XT5 vehicle from this dealership. Many thanks to Sales Consultant, Rashid Lorgat and Sales Manager, Sean Crooks for their expertise and professionalism to ensure that we had a awesome experience. They made us feel very welcomed and we definitely recommend them to assist with your next purchase! As soon as we entered the showroom we were greeted and welcomed with a smile from the receptionist and the showroom was spacious, bright and very clean. Waiting areas were comfortable and the staff at the shop also made us feel welcomed. We highly recommend this dealership for their excellence with customer service!

Wonderful, knowledgeable, caring and friendly sales - Anne

Wonderful, knowledgeable, caring and friendly sales staff! I have been here several times now and I highly recommend them to my friends and family.

This is the third car I've bought from Donn, every time I - Co

This is the third car I've bought from Donn, every time I come to do service Joe yang and Allan service manager helped me a lot, best service around high way 404 area

I purchased a brand new Cadillac, beautiful ride. - Krista P

I purchased a brand new Cadillac, beautiful ride. However, the service is a big fat zero. There is nothing about the customer service that I could find a positive about. If I could rate this dealership a zero, I would.

Bolton Cadillac is a joke, do not deal here! - DGTL

Bolton Cadillac is a joke, do not deal here! John negotiated a price out to me on my trade in vehicle and when I said ok, lets do the deal... he ghosted me, then called the next day to say that they couldn't give me the negotiated number for my vehicle. He was extremely surprised when I said no, then started to take an intimidating tone over text after I said I was moving on. I may not have gotten a Cadillac, but I sure do love my new Lexus!

very poor customer service. - buzzmarshall

very poor customer service... made a appointment to come look at a vehicle which cost me time and money only to have the sales people inform me the vehicle was sold... i get the being sold but the least they could have done was let me know not to bother driving to New Hamburg and taking time off work for nothing.

The worst dealership ever. - cherylhambly

The worst dealership ever. Do not wash Cadillac do not have loan cars despite pre-booked appt. Takes hours upon hours to service vehicle despite early appt.

Terrible dealer. - Big spender elsewhere

Terrible dealer. While negotiating a used car purchase, they didn’t disclose the car came from Quebec. This was only discovered when I had a pre purchase inspection elsewhere and found the underside unusually rusty. They refused to return the ownership of my trade in until I agreed to only get half of my deposit back. I have advised many colleagues, neighbours and friends to stay away from these sheisters.

Didn’t by a truck dealt with Kristen and she was awesome - foreverlock1973

Didn’t by a truck dealt with Kristen and she was awesome just wasn’t happy on my trade estimate maybe next time

Just purchased a 2023 GMC Sierra 1500 Denali Ultimate - Brad

Just purchased a 2023 GMC Sierra 1500 Denali Ultimate from Reid Bros Motor Sales and they were fantastic to deal with. Jim Kwiatkowski was an absolute pleasure to deal with, and helped me out so much! Being from the Toronto area it was the only dealership in Ontario that had this truck available and the Reid Bros staff made the 5 1/2 hour from home purchase smooth. Thanks again Reid Bros, you are a Wonderful Dealership, just wish I could get my service from you but its a bit of a hike from home. Thanks again, and highly recommend this truck!!