8 Newfoundland and Labrador Ram Service Centres

Platinum sheild Protection module - JeffNf

Brought vehicle to the dealer to get platinum shield protection module checked as light was not on. They checked the issue and said the module needs to be replaced. It could not be done that day because it had to be approved by the manufacturer of the module. I live 500 kms from dealer and when I purchased the vehicle I was told there is a local garage in my community that does minor warranty repair for them. Asked if they could send module out and get local garage to install. Service manager said this cannot be done because the local garage has never installed one and pictures would need to be taken. The work involved consists of plugging the module in to an electrical plug and mounting on a strip of Velcro. Doesn't get much minor than that. In regard to pictures I would think this could be done by almost anyone. This is the second one I had to get replaced in 5 years and the dealer installed and checked the wiring twice now. will not purchase here again.

I was 5000 miles from home and was having problems with - rolynn1

I was 5000 miles from home and was having problems with my 2003 Dodge diesel. I had three days to make the Argentia Ferry. Gave them my truck on Monday and Tuesday morning they had it fixed. Thank you to the service guy who worked on it and a special thanks to Sharlene and the Service writers who got it in quickly.

Can never get an answer at the service desk and never - y. brake

Can never get an answer at the service desk and never returns calls . Very poor service

Amaizing - Nolocke

Steve and his crew know what they are at. Just upgraded my Jeep from stock to a 3' Lift and 35' Tires by a very knowledgeable crew. Afterwards Steve took the time to do a walk around a show me some features of the Lift Kit and even for a chat. Would highly recommend to anyone looking to upgrade. These guys have unbeatable prices and knowledge.

Extremely Ridiculous Service - Ramowner

2017 booked an appointment for brakes due to pulsation at 19000 kms. Dropped off vehicle and returned at the end of the day and charged 84 dollars to be told there is nothing wrong. Argued to no avail. Warranty covered to 20000 on Brakes. No resolve July 8 2018 called and spoke to service manager about being told I am a liar with 40000 kms on truck and told they would replace my roters and we’re sorry for the Miscommunication. Went to drop off truck and caught the owner wiping off the back tailgate getting ready to put a sticker on it. Told him I do not want any bumper stickers on my vehicle to which his reply was if you don’t allow a sticker you are to be red flagged and not allowed to return Will not honour any warranty and was treated very poorly. I will never return to Royal Garage again nor will I ever reccomend them. xxxx poor service... cheap defective parts This wasn’t my only issue. Also have 6 plugs in my tires and the last time they done an oil change they never tightened up the filter and oil spilled out in my driveway. Luckily I caught it in time. Call consumer complaints and no issues resolved. Currently waiting on a response from the CEO of Chrysler Canada but I won’t hold my breath.