70 Newfoundland and Labrador CODA Service Centres

Attentive & dedicated staff who know your car’s history. - cyrinus

Attentive & dedicated staff who know your car’s history. Makes it a lot easier whenever you’re in for service or any issues. It builds trust and makes for stronger customer/client relationship.

Horrible, horrible service... stay away!!!!!! - FGriffin

on December 6th 2017, I had my truck in for regular maintenance. There was a number of issues they addressed. one of those was brakes. whn I left the dealership it was clear to me that something was wrong with the truck. I could smell something burning and my fuel consumption jumped from around 15L per 100km to over 18 in just a couple of days. I had owned the truck for 4 years at that point, so I know something wasent right. I took it back on December 15 for them to look at it again. I was called and told the truck was find. I did not accept that, and asked them to check the brakes as it could be the issue. again, they said nothing was wrong and tat my increase fuel consumption was a result of winter driving. they must think I am an idoit. fast forward to April 20th. I cannot go on any further driving the truck with the smell of buring, the noise coming from the wheel and increased fuel consumption. when it was checked, surprise, surprise, the caliper is seized. at this point the dealership tried to charge me for the brakes, which are normally covered under warranty, because the caliper caused the damage. well, the damage would not have been there if they had done their job in December when I asked them too. next, both of these appointment required me to leave my truck at the dealership over the weekend because it was late I the day before the work was started. I dropped the truck off the day before, so I shouldn't have to wait that long to get service. when I asked why my truck was put off, I was told that customers who wait for their truck come fist. this is xxxxxxxx!! what is the point of making an appointment if you are not going to perform the work? I have request that the service manager call me twice, but still no call. I guess it is not the service managers job to deal with service issues. I am very disappointed with the service. stay clear of Avalon Ford

Great Service - Sheldon P

Thumbs up to the team at Bill Matthews. The sales and service departments are great to work with. Pleasant experience each time I've been there. Highly recommend them.

Obviously in the past 2 years their customer service has - JOF

Obviously in the past 2 years their customer service has plummeted. Bought a F150 in Ottawa but took it to Cabot for service. 5 months later, can’t even get them to return a call regarding a warranty claim. Doesn’t matter if you call or stop in, they seem intent on disregarding your claim. They expect you to do the warranty’s leg work for them, as if you work for them. Would NEVER consider purchasing a new vehicle from them.

Friendly, knowledgeable staff with your needs at the - Pepper

Friendly, knowledgeable staff with your needs at the core. Very comfortable and efficient to book appointments. The Hyundai Dealership is very comfortable with some great amenities available to the clientele. Overall they provide a pleasant and uplifting experience. I highly recommend these people for all your transportation needs.

Oil Change Bit Long - Chris

Took it in for an oil change. Asked it back by lunch which they almost accomodated but still messed up my whole schedule. A simple oil change service should not have me without my car for five hours. They cited how busy they were but I would prefer be booked on another day when they're not as busy. Or even ask me to bring it in after lunch and do it from 1:30-5 rather than drop it off at 8:30 and not have a car until 2.

Platinum sheild Protection module - JeffNf

Brought vehicle to the dealer to get platinum shield protection module checked as light was not on. They checked the issue and said the module needs to be replaced. It could not be done that day because it had to be approved by the manufacturer of the module. I live 500 kms from dealer and when I purchased the vehicle I was told there is a local garage in my community that does minor warranty repair for them. Asked if they could send module out and get local garage to install. Service manager said this cannot be done because the local garage has never installed one and pictures would need to be taken. The work involved consists of plugging the module in to an electrical plug and mounting on a strip of Velcro. Doesn't get much minor than that. In regard to pictures I would think this could be done by almost anyone. This is the second one I had to get replaced in 5 years and the dealer installed and checked the wiring twice now. will not purchase here again.

Awful service - Thelma

On August 11 2017 I took my 2016 Ford Fusion to Marystown Ford with what turn out to be a cylinder head gasket gone now over a month later I still have no car ...they have given me every excuse in tha book why my car is not repaired....the car is schedule to go in tomorrow to be done...I'm waiting until noon tomorrow to she if the car is in if not my first stop is to the bank to stop payment on her and then I will be speaking to the media....this is the worst customer service I have ever encounter

Lied to my wife - Brad12345

Brought my wife's car to the service centre in Marystown cause it would not start. Made an appointment for 3 weeks after but left the car at the dealer incase they had an opening. 3 weeks passed and so did the appointment and never heard anything. So another week passed and my wife decided to call and check on her car. The service guy lied to her and told her the car was in the garage that day and moved back outside because something came up. I went to the dealer to check on the car and it was not moved from where I left it. We decided to leave it for another week, but still nothing. The car wasn't moved from where I put it. I had the car towed to a dealer in St. John's, which is 3 hours away. They put it in the garage immediately and in 4 hours had the problem solved. 2 weeks later I got a call from the Marystown dealer saying that we owe them for a bill. The service is absolutely non existent and they wanted to charge us for nothing.

By far best service ever! Honest, dependable customer... - toledolinda11

By far best service ever! Honest, dependable customer oriented. From the moment you walk in you are treated like a human being. No hidden fees, surprises or gimmicks. If you want your vehicle looked after, PLEASE GO HERE!! David and his team of technicians are an experienced excellent crew to deal with. April greeting you is always a pleasure, and they follow all Covid protocols! Kudos! 100% the way it should be! HAPPY CUSTOMER! THANK YOU!

Awesome Friendly Service. - Thewinsors

Awesome Friendly Service. I would recommend this dealership to anyone looking for fast reliable service! They actually send you a video of your vehicle showing any problems it may have, and do not complete any repairs unless you approve them. There is no shady business at their Service Department. Service staff are hands down the best I’ve ever encountered at a dealership!

Excellent Service! - Fastfreddie

My name is Fred Power from Carbonear, I was in Gander on Business and my Tacoma broke down and being this far from the dealership where I purchased the car I turned to the Gander Dealership. I spoke to the Advisors and told them what had happened, they immediately got me in discovered my battery was dead, and replaced it, and had my truck back that same afternoon. Excellent service from these guys! I would highly recommend them and a big thank you to that Dealership. I work in the same business and I know how busy they get. They went over and above to help a customer from another town and I won't forget it guys! Thank You, Fred Power