24 British Columbia Subaru Service Centres

2023 Subaru Wilderness Outback in for 1st 6 month - RAM

2023 Subaru Wilderness Outback in for 1st 6 month service. Thanks for your help Carol in solving a couple of issues that have come up when learning a whole new vehicle!

The service dept at langley Suburu is an absolute rip - quadrelli

The service dept at langley Suburu is an absolute rip off. I live close to them but drive all the way to Jim Pattison Subaru in Coquitlam so I can get honest service and not be ripped off. I bought my car at Langley Subaru and that went well , but the service dept is the worst.

Alvin and Mark parts and service mgrs' great help and - Pickard

Alvin and Mark parts and service mgrs' great help and solve our problems tank you

Crappy - Jerry

Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I have dealt with the Sales, Service & Parts departments - KristaW

I have dealt with the Sales, Service & Parts departments here & have always received 5-Star service. Because of this I have been a loyal Docksteader customer for 25 years even though I live down the road from JP Subaru. None of the folks who’ve always taken such good care of my vehicle seem to be there this year and the Service Dept has really gone downhill. My last visit there was terrible & I stated so on the Customer Service Review they emailed me following my service, I have yet to hear back from anyone. This fall I be getting my winter tires out of their storage & going straight to JP Subaru with them.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Just want to say Thank You to Glen in the service dept. - marsherr5558

Just want to say Thank You to Glen in the service dept. He was very helpful and knowledgeable in regards to my Forester. Also he arranged a ride for me home and also a pick up ride to return to the dealership with a uber no charge. So far very happy with the car and the dealership. Thanks Again Glen great customer service

Barry in the service department sorted out the problem... - JuliannaMarie

Barry in the service department sorted out the problem with my car in less than five minutes. He was knowledgeable and extremely courteous. Thank you!

Worst experience I have ever had with a dealership Or a - Tlongridge

Worst experience I have ever had with a dealership Or a vehicle. Transmission did not feel right from the beginning, and when I spoke to the service department, the response was have you ever driven a Subaru before. I felt patronized and gaslight. coincidentally. Once the warranty expired, I was finally listened to and the vehicle required a major repair to the transmission. The repair was not done properly as they did not secure the drivetrain to the undercarriage as the bolts fell out or were never put in. This was only noticed when I had a The repair was not done properly as they did not secure the drivetrain to the undercarriage. Either the bolts fell out or were never put in. This was only noticed when I had an oil change at a Different auto shop. Also, when I bought the vehicle, I paid extra to get the top trim, and the upholstery, which is plastic rather than leather, has started to tear and flake already. All in all I would stay away from the dealership and from purchasing a Subaru. The quality and service, in my experience is abysmal

Oil change, tire change and a/c repair. - MissSkippy

As usual great service. Vehicle came back from the complimentary car wash sparkling. I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.

I had the misfortune of having nothing but minor vehicle - Raymond

I had the misfortune of having nothing but minor vehicle issues with my wifes Subaru Forester. To the credit of ALL the staff at Subaru Nanaimo, they let me know the status of things every step of the way. I would pick the car up and another minor issue would crop up> Had it in most of the last month and picked up a couple times. Many investigation things were done at no charge ot me (greatly appreciated!!) and today when I picked it up, its running great! Kudos to front end staff, service department. Everyone I dealt with and talked to here was courteous, professional and treated me very well. I would not hesitate coming back here for service.

Not friendly, long wait, wrong parts. - Mach1

Have only been in here twice for oil filters for my Mazda 3 but both times the parts guy was unfriendly, and even though it was not busy I had to wait a long time. The first time they gave me the wrong oil filters. Not impressed.