14 British Columbia Lexus Service Centres

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I went to get my vehicle service at Jim Pattison Lexus - LS

I went to get my vehicle service at Jim Pattison Lexus North Shore for the last couple of years and this time the customer service was extremely unacceptable. I had an annual service conducted and purchased a part which was on ordered, I let the maintenance manager know I would pay for the annual service and the part which was ordered once the annual service completed, I paid for the annual service and the part and had to wait up to two weeks for the part to come in as it was coming from the states no worries here. Last Tuesday, the maintenance manager at Jim Pattison Lexus North Shore let me know my vehicle was ready for pick up via text message and to pay online which I thought was weird because I never received this kind of message with my previous service from Jim Pattison Lexus North Shore being in my opinion so pushy with payment, I messaged the maintenance manager back letting him know I would pay upon arrival of picking up my vehicle. Once I arrived I was presented with my invoice which also had the part on their as well, Jim Pattison Lexus North Shore had to look into regenerating the correct invoice as I already paid for the part with the annual service, no worries here. While I was waiting I asked if my vehicle was washed. The lady at the service desk went out to my vehicle to check if my car was washed, came back and gave me my keys. I waited 20 mins for Jim Pattison Lexus North Shore to sort out my Invoice to pay for the labour to installed the part, no worries here. I asked the Jim Pattison Lexus North Shore receptionist where my vehicle was as I did not see if pulled up by the staff member in the lane beside the service door as it normally was with all my previous services. The Jim Pattison Lexus North Shore receptionist said she did not know, then I said they must of left it in the customer service area, I saw my vehicle off to the side close to the road, no worries here. I proceeded to my vehicle which was parked in a stall close to the street on the Jim Pattison Lexus North Shore lot 20 mins later after the invoice was settled and as I was walking toward my vehicle I noticed my mirrors were not folded in, my gut sinking, raised my anxiety level (sign telling me my vehicle was left not locked), then I looked at my door and all my locks were up my door, my doors were not locked, alarm would not go off if someone went into my vehicle, my gut sank again. I locked my vehicle. I then proceeded back into Jim Pattison Lexus North Shore to ask the lady at the maintenance customer service counter why my door was left unlocked and said she left my vehicle unlocked when she checked to see if my vehicle was washed, I am not sure why she had to unlock my vehicle to check to see if my vehicle was washed, she took accountability with no apology for putting my safety and my vehicle at risk, I understand people are human, however this is extremely dangerous, unacceptable customer service. Luckily no one entered my vehicle and nothing was stolen. This could of been worse, locks are on vehicles for a reason and all Jim Pattison Lexus North Shore staff need to ensure the vehicles are locked while leaving them unattended. I have been coming to Jim Pattison Lexus North Shore for a couple of years as the maintenance technician provide great service in a timely manner, however I am not sure if I will be bringing my vehicle back to Jim Pattison Lexus North Shore anytime soon until they make some maintenance customer service procedural changes in raising their standards of safety to lock there customers vehicles and at least apologize to the customer. General Manager, Michael Chase - Lexus North Shore I look forward to connecting with you to let me know your vision on raising Jim Pattison Lexus North Shore Customer service standards to ensure vehicles are locked when conducting services on the vehicles.

Thank you Rick and Samantha for looking after me! - kar

Thank you Rick and Samantha for looking after me! While visiting from Calgary and just a day before I was to drive back home, my tire needed repair and your help was so appreciated. Samantha, you sure know your Lexus information solidly. I'm very grateful for this and for your kindness and care. Happy summer to you, Kar

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Service Quality - Dave121

This dealership have always done a very thorough and professional job of maintaining my 2007 RX 350 over the last two years and having just bought a 2013 RX 350, I am looking forward to continued great service. They are knowledgeable and offer very good service advise. They even noticed small things like a burnt out running exterior light in the front end. Car is always ready when promised.

AIR Filter Replacement as tricky Extra Charge - D

Service. I am not coming back ! Every time their estimate is one number but ending with some mandatory extras .. they call you “during the service” and asking you (one example) “if you like AIR FILTER to be replaced”? if you ask them kindly if is possible to clean it with compress air, .. No, they insist to be replaced. On the very end bill much higher than estimated!!, That “Major” service consisted of changing Oil, Oil Filter, and Brake fluid. Everything else is checking, checking, checking . . . Taking huge money for $100 job. I’ll stay away from them.

if i could rate as a 0 . - lexusrichmondservicestheworst

if i could rate as a 0 . i will give them a 0 for the services . this dealer service manager jenifer doesnt do her job properly. it is been almost two year ,they keep telling me to do the small services ..the major services was due for more than 1 &half years . my break and tire rotation needs to be replaced for 18 months. but Jennifer team ,the services Richmond keep telling me everything is good after car maintenance . not just one time i was thinking , the team might want to kill me . for god sake ,for keep yourself be alive , dont go . these people not taking their job / customers seriously.