31 British Columbia Hyundai Service Centres

Took my car to Openroad Hyundai in October of 2023 to - Unhappy

Took my car to Openroad Hyundai in October of 2023 to have an issue with the rain sensing wipers. They found that the sensing pad that is stuck on the windshield was starting to come away from the glass. Asked if they could order a replacement and they said they would. Called in January of 2024 to see if they had it yet and was told nothing had arrived. Called Jim Pattison Hyundai to see if they had a replacement pad and had the pad 2 days later. Seems that Openroad is not interested in helping customers out. I'll be dealing with Jim Pattison Hyundai going forward.

The service advisor was very attentive and knowledgeable - Leninalynn

The service advisor was very attentive and knowledgeable the issues with my vehicle diagnosed quickly solutions were found to fix my problem quickly.

First of all I would like to thank Mike Vandenbrink for - TMAC

First of all I would like to thank Mike Vandenbrink for being so kind when I showed up at the end of his day to book my appointment. He took the time to make sure my parts were in stock and then booked me at my earliest convenience. I appreciate you very much Mike! Once I arrived for my appointment I was treated to Hannah Hart. What an incredible Service Advisor. She greeted me with a smile and took me through the process. She was kind, efficient and very knowledgeable. Hannah is the kind of person everyone wants to deal with when they arrive at a service department. Finally, I was treated to an amazing shuttle ride by Erin. She is a very safe and conscientious driver and very nice to talk to. Thank you so much for the incredible service! I love this dealership!

People was amazing and service was done quick and - Lotfi

People was amazing and service was done quick and perfect, i am happy for that

The worst customer service I have ever had. - Queen of the Clouds

The worst customer service I have ever had. My engine seized and was under recall. It took their recall center 7 months to give an okay to replace the engine. The wrong paperwork was sent in. No one returned my calls. I was NOT offered a courtesy car. Mistake after mistake was made. When my car was ready for pick up it was unwashed after.sitting in their lot for 7 months. And damage had been done to my front bumper while in their lot? So they have offered to replace it? I was offered ZERO compensation for the inconvenience they caused. Taryn was their one shining star who tried to smooth things over. However I feel I was treated terribly. I will never deal with them again. Worst customer service I have ever had!!

I recently bought a 2020 Hyundai Elantra from Victoria... - Jerry

I recently bought a 2020 Hyundai Elantra from Victoria Hyundai and I couldn't get my voice recognition on my steering wheel to access my contacts on my android phone, I had a few people tried to get it to work with no luck. Called the service dept. and got in touch with Megan. She said to come on down and see if they can get it going for me. When i got there Megan got in touch with Carmen from the service dept. With in 10 minutes Carmen had my voice recognition in my car working. Made my day

Not even backyard mechanics! - RichardW

Not even backyard mechanics! Told me I had a broken crank it was the waterpump impeller! Told me I had a failed catalytic convertor it was the turbo! I wouldn't take a vehicle under full warranty there or ever buy another Hyundai!!!

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Big shout out to Nathan Jackie and Shawn for trusting me - Paulajrod

Big shout out to Nathan Jackie and Shawn for trusting me and looking after a situation that was complicated and made it correct I am as a woman truly impressed with your outstanding service I recommend many people to there service department because they care Big Thanks

Awesome awesome awesome awesome awesome awesome awesome - donna40

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome great service great staff

They provide great service for regular appointments. - rebdan

They provide great service for regular appointments. In my case, they also analyzed a problem carefully. Unfortunately, Hyundai sent a defective part and so I had to come back. They gave me the news with good humour so that I never felt annoyed and made sure I had a loaner so that I would only have to return when they knew the car was ready. Jim, the service advisor who helped me, is special.

My 2022 Santa Fe spent 50 minutes in the shop being - gbrown11

My 2022 Santa Fe spent 50 minutes in the shop being serviced by a single technician,and my labor costs were $375. I felt that this was worthy a 5 Star performance rating, not so much for the mechanical work, but rather the mathematical wizardry required to manipulate the labor costs. So I send a big thank you to the Service Department for such a memorable experience. Unfortunately I am unable to afford another one. I'm going to miss you guys! Grant Brown

Always feel comfortable at JP Hyundai. Service... - SandiP

Always feel comfortable at JP Hyundai. Service appointments are always efficient and pleasant. The purchase of our Santa Fe in 2019 was a surprisingly pleasant experience! No anxiety……which is rare for me!!

The customer service was amazing! - Maryam.darvish@hotmail.ca

The customer service was amazing!! I brought my car in for service and they were so quick to get everything done for me and Nygel always goes above and beyond, he’s the best!

Zaid Rahiman Of the Hyundai dealership in Guildford - Linda Dee

Zaid Rahiman Of the Hyundai dealership in Guildford Surrey B.C. was amazing helpful beginning ti end he Got the job done Quick. Thx Zad customer care 5 star Was gonna go elsewhere you cared.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

I called on Tuesday (November 21) Wednesday (Nov 22) and - breannavmp

I called on Tuesday (November 21) Wednesday (Nov 22) and did not get a call back until Thursday (Nov 23.) They called during my working hours, so I called back when I got home. I had to call that day, Friday (Nov 24) and 5 times Saturday (Nov 25) to be able to pay for my part. I then called Monday (Nov 27), Tuesday (Nov 28) and three times Wednesday (Nov 29) to be told my part would not be available until Friday (Dec 1) and then transfered to be told it wouldn't be ready until at least Dec 5. I think asked for a refund (on $460) and was told it would not be issued for 7-10 days! I just ordered this part on rock auto for $55. Axel was the only person who was generally kind, everyone else was rude, useless or impatient. One guy told me to call back - but gave me the number for a clinic in downtown Vancouver...

Had my first service. Awesome. Highly recommend. They did... - yahmon

Had my first service. Awesome. Highly recommend. They did an amazing job with buffing out a few scratches. The service was completed before the time they gave me. All over great experience.

Anzah Was very friendly, honest, and helpful. - deepwater55

Anzah Was very friendly, honest, and helpful. He went above and beyond to make sure I was satisfied, Great service.

Accommodated me on my only day off. - Riana

Accommodated me on my only day off. Answered all my questions. Very respectful and polite

I have been having my vehicle serviced at Vernon Hyundai - dabee2009

I have been having my vehicle serviced at Vernon Hyundai for the past 7 years. I’ve always been really pleased with the auto and customer service. Recently I had a comprehensive insurance claim due to rodent getting under the hood and chewing wires and leaving a terrible smell in the cabin. Hyundai took the photos and provided the requested information to the insurance within a day or two from my vehicle being towed to them. The time it took for the insurance company to approve the claim was ridiculous -over 8 weeks (I don’t recommend *Family Insurance* for comprehensive coverage) This timeframe all came down to an incompetent insurance agent. The team at Hyundai were very sympathetic and equally annoyed by the totally avoidable delays from the insurance company. They spent a ton of time contacting the agent and inevitably the management to get things moving along. I appreciated their time and effort immensely. Definitely alleviated my stress load. This is undoubtedly the longest review I will ever share but for good reason. As soon as the insurance claim was approved Hyundai had the repairs completed within a couple of days which was great. Unfortunately I had more bad luck when it came to having the car detailed after the repairs were done. I made the mistake of choosing Super B’s in Vernon. I didn’t know it at the time but this place has a terrible reputation . The owner lost my keys and Fob and he was actually laughing when he called to tell me and subsequently ask for my other (only other) set. I was apprehensive to give him my last set but didn’t have much choice. He quoted $800 and tried to bill more in the end. When I got the vehicle back after 10 long weeks I was disappointed that my windshield was so streaked I could barely see through when the sun was shining on it. There was a greasy film left all over the interior and windscreen presumably from the chemical bombs that needed to be done to clean the rodent smell. My gearshift lock cover was missing. Worst of all they killed the battery and didn’t tell me. Presumably the lights were left on while he was locked out. The owner Brian has had such poor dealings with other local businesses that they won’t do business with him anymore. I learned this because he wasn’t able to get a new key and fob made locally to replace the ones he lost. He told lies to me on more than one occasion. I had to wash down the interior myself and clean the windshield in order to drive it. The chemical smell is still prevalent but it was much worse before I washed and wiped down the interior. I can’t imagine how angry a customer would be to pay $800 plus and get a vehicle back in this condition. Dan in service and the service manager Mike at Hyundai were so helpful and understanding during this entire ordeal. Mike took over so I didn’t need to deal with Brian any further The dealership replaced my battery at no charge which was not their responsibility at all. They truly went above and beyond. If you value exceptional customer service and quality mechanics you’ll definitely appreciate this team!