60 British Columbia Ford Service Centres

I was greeted with a big smile and acknowledged by - chris.belair8

I was greeted with a big smile and acknowledged by everyone I walked past. Great atmosphere and friendly people throughout!

comfotable servie advisor - Ford Mustnag GT

Thank you for telling me in a good manner He informed me well that I didn't know much about the car which is mustang of some questions while driving a car during first service of oil change. He is experienced and clearly to the customer.

Once again, outstanding service. - Debbie

Once again, outstanding service. I've never been disappointed with Ford's service department as each time has been fast, courteous and very, very helpful. It really removes the anxiety when you know the work is going to be done professionally and quickly! Thanks Service Dept., you are outstanding!

Speedy oil change service. - tana.coetzer

Speedy oil change service. very vriendly and efficient customer service. Nice waiting area. Driver drop and pickup service excellent.

Rachelle always has a positive,energentic attitude and - Christine

Rachelle always has a positive,energentic attitude and keeps you informed throughout. Great service, Ford is lucky to have her on their staff.

Excellent staff very knowledgeable and friendly makes it - grizzlyseiler

Excellent staff very knowledgeable and friendly makes it an easy choice for vehicle servicing. The service manager goes above and beyond cant say enough.

They fixed a lot of small issues and completed the the - rick.birdseye

They fixed a lot of small issues and completed the the recall items on time. Plus the shuttle service was great.

I was travelling thru to Prince George when I needed to - Tinamaxx

I was travelling thru to Prince George when I needed to charge my vehicle, due to extreme cold. The available chargers were too cold to allow my adapter to fit. Ford was wonderful and allowed us to plug in for an hour to help us get to Williams Lake. I was super impressed by their customer service, even tho I wasn’t their customer. I would have been stranded, if not for their kindness. This dealership is amazing.

Very poor customer service from the service department at - Anonymous

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again.

If I could give a zero star rating I would. - V

If I could give a zero star rating I would. I was stuck in Surrey and picked this dealership to deal with and it was the closest and really wish I didn’t. Service department was a joke wouldn’t listen to my concerns. Half xxx fixed the problem just to be back in the shop as soon as I was home less than 24 hours after being out of the shop and telling me the problem was fixed. Now being told it was the complete opposite to what they claimed was the issue. Refused to listen to me about having warranty and fighting me about it, to having to get my dealership to help out. Left me stranded for 2 days without even a loaner and being from out of town with car seats. Wouldn’t explain to me what was all included in a service they said I absolutely needed which still turns out to be not the issue. Worst Ford dealership I have had to deal with and highly DO NOT recommend it. Would rather pay a huge tow bill next time then deal with them especially being a larger dealership. Definitely felt like I was being taken advantage of.

I have recently booked service for my ford bus 2004 - Khurram

I have recently booked service for my ford bus 2004 model. The service department to pay upfront 2 hours daignostic charges around 400$. They got the list of problems and told me to pay upfront 1520$ for EGR valve replacement to fix the issue because bus was not exceeding 40Km/hr. problem was not fixed and they asked to pay upfront 223$ again for further diagnostic and then further asked me to pay 500$ upfront again approximately to fix the exisiting throttle body. After all this, they again sent me a link to pay 400$ upfront more to further diagnose the issue. But...Magic happened, they realized that they have ripped me off enough and they called me to pickup the bus saying the bus has so many issues so its really not worth to invest on it. MORAL OF THE STORY...... WHEN YOU HAVE ALREADY GOT TO KNOW THAT BUS HAS SO MANY ERROR CODES AND ISSUES THEN STOP DOING ANY xxxx TO IT AND TELL ME ON FIRST DAY ........ DO NOT PUT MONEY ON IT Finally, bus is received back as is....even their tech or someone in parking lot hit it while backing up as i saw the rear guard dent and misaligned. I have got pics in their parking lot when I dropped the bus which they may not know but I have them. Lesson learned, FORD SURREY.......RIPPING OFF

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Best white glove service every time. - Myra

Best white glove service every time. It's always a treat dealing with the staff here. They set the bar high in all areas of what service should consist of. Thank you for a pleasant experience always.

I found the dealers salesman and the finance manager very - nick_ino@hotmail.com

I found the dealers salesman and the finance manager very helpful and very knowledgeable Thank you

Excellent service and thanks to everyone servicing my - sjnorton

Excellent service and thanks to everyone servicing my Mustang, which I purchased from Cam Clark! They value my time, assist me with my questions, and each team member is very professional. Always a positive experience!

We had a full service, tire rotation and inspection... - Bob P.

We had a full service, tire rotation and inspection completed while enroute to Prince George. The front desk staff made a special effort to fit us in, and the work completed by the technicians was great. They provided us with a very clear summary of our vehicle condition post service and were friendly and helpful. We give a thumbs up to the service staff......Thanks!

Chilliwack Ford has awful customer service! - Swag

Chilliwack Ford has awful customer service!!! First my husband was scheduled for a recall issue. When he arrived, turns out they didn't have the part that they made the appointment to fix the part of. So they rescheduled to come and pick up the vehicle and bring it to the dealership to fix then return. They called my husband once and figured since he didn't get a hold of them that he would just know that they could no longer pick up his vehicle. I (his wife) works from home and offered to make myself available for them as he is a shift worker. So after they didn't show up, I called and they advised that they just "didn't have that many drivers on Wednesday to Friday" which was one of the dates THEY made the appointment. They came later and picked up the vehicle. Later we received a phone call indicating it may not be ready and they may have to keep it over night. I asked why wasn't this discussed since they know how long it takes and how long they have the vehicle compared to other services. Nothing but awful communication and I would not recommend them to anyone.

Twice I have been to this dealership for the same reason.... - missrnjen

Twice I have been to this dealership for the same reason. I am severely disappointed with the service. Can’t be trusted. Even called day before to confirm my appointment with the condition they had the part. They said yes and we took the time off to get our 94 Mustang in on time only to hear our part was not in, apparently the part was crushed by the wrecking ball the night before. Any suggestions on another Ford Mustang dealership who can handle a Collector vehicle? Why not go the extra mile and call me before I drive on the lot? And I have to say while the service department is busy and works so hard I am sad to watch the older man who sits on the other side of the wall who orders the parts isn’t helping the service department as he sits in his chair with legs on desk not doing anything until time to go home. I would recommend that the man responsible for ordering the parts get in the pit with his coworkers and have his head around what needs to be done. You would like to see a car wash go with the tap on my credit card.

service to my 150 truck which included rotating... - Ericwickham

service to my 150 truck which included rotating tires. Tires did not get rotated, I got charged for it. Did the oil get changed I have no idea? Quoted $500 to fix the back door handle. Bought the part for $20 on the Internet and fixed it myself.

March 4th we picked up our Ford. After 5 weeks in the... - witzkedk

March 4th we picked up our Ford. After 5 weeks in the shop and hopefully a fully working car we got it back with a broken windshield and an extra 1200K on the Odometer. When we reached out to Ford to get an explanation of the extra added Kilometers on our car they said that the wrote the wrong Odometer number on the Service documents!! So please do your self a favour and document everything on your car before taking it for repair or service. Ford did offer to pay for the windshield though.

service feedback - Ford fan

I recently purchased a 2008 Ford Taurus AWD from this dealer. Some weeks later it appeared that there was a leak in the trunk. I took the car to Dave Landon Motors for repair. It determined that it was in fact condensation. The carpet was removed and cleaned and a prevention tip was provided by the dealer principal, Todd Landon. The cost was reasonable, the problem solved, and I was impressed with the service level. I continue to be pleased with my purchase, and will certainly return to this dealer for any future service needs. Brian Thurber

Do not go there for service or buying a car the worth - Nideau

Do not go there for service or buying a car the worth dealer and customer relations