32 Alberta Toyota Service Centres

Is Toyota taking advantage of people who use finance... - dickmcfadden

Is Toyota taking advantage of people who use finance options on parts and services? Are they charging different  and higher prices for the same parts and services to people who have no other option  but to finance? We purchased tires through an add on market place for Toyota City. They offered a finance option.  Since I'm am out of work due to covid this seemed like a good Idea.  However I wanted to ensure I was not getting taken advantage of. I asked if the price of the tires minus interest would be the same through the add as if I went directly to Toyota city. I was told yes it would be. I called Toyota city to get a quote to ensure I wasn't being over charged.  The quate was $287 less through Toyota city directly. When I inquired about the difference I was told it was a mistake and the higher price was correct. I told them that was a big difference.  They responded that they checked with their manager and parts guy and that the higher price was correct. So taking there word for it we went ahead with purchase via the financing option.  Now I find out that it wasn't a mistake and they over charged us by $287.  I also found out that when they said they confirmed the price they didn't actually confirm anything.  .Since I brought this to the attention of the manager he said the price difference was because one tire was an LT and the other was a P ratting, that is not correct because they don't make an LT in this size. He agreed to do a independent quate.  Once he did the quate it showed that we were being charged more then we should have. After being caught in multiple lies Toyota City has offered us a credit. Apartmently they can't adjust the financing price and refuse to reimburse us the difference. I was told that all this information has been brought to the attention of general manager and he says that since we agreed upon this price they won't do anything more then an in store credit.  Yes we agreed on the price however we were told multiple lies to get us to agree to that price.  I have all those lies documented with proof. They can keep their credit.  I would rather spend my time posting and sharing this information to potential customers  than  arguing with them about doing the right thing.  FYI the tires are Duratrac they are an awesome tire.  Good job to the technician as these are very hard tires to ballance and he did an amazing job using minimal weights. They ride perfectly at all speeds.

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