This is a follow-up on my recent post describing some - steve
This is a follow-up on my recent post describing some questionable service from an Rally Subaru, Edmonton. I received a fair amount of feedback to my original post that I had been scammed.
Given the dealership contacted me, apologized and refunded the cost of the belly pan bolt replacement, I cannot say I was scammed but given my complaint was accepted so readily I do now wonder why I was charged in the first place.
My first rate a dealer review indicated my initial e-mail complaint was ignored . I receive DMARC mail delivery status reports from all the major e-mail providers, and I did receive one from outlook indicating my mail was accepted.
When the service manager contacted me she advised that e-mail address was no longer used. If an email address is no longer used it should not be publicly available.
The Rally Subaru service manager was responding to the review I had posted on rate a dealer.ca not my email. She said if my email had been read they would have taken action.
It is commendable they acknowledged fault and made recompense but it does raise the question why I had to pay for the service in the first place and only when I complained was action taken.
Almost seems like they intended to take advantage of me if they could. Not really a scam but not really behaviour with integrity either.
They did offer me a free oil change for my next service, however, given this experience and my unanswered question why this happened, I am not sure if I will take them up on that offer.
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