28 Alberta Recreational Vehicles Service Centres

So many major issues with a new trailer & dealership has... - krismuck

So many major issues with a new trailer & dealership has not been any help. Major issues! 5 major issues

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Worst Customer Service Ever! - pounder21

Worst Customer Service Ever!! Made appointment and brought my motorhome to the Autoplex on May 19th for an Out-Of-Province inspection. Had been told that the job should take 3 or 4 hours but when I got there Ii was told there was another unit stuck on the hoist as they were waiting for parts. Had a friend pick me up and waited for their call as promised. That afternoon was told the parts they received were wrong and it would be at least one more day before my inspection could be done. Two days later I received another call and was informed that the video system needed to do the inspection was not working and would have to be repaired. That repair took 8 days and once the repair was done I was informed that my motorhome did not pass inspection and all 6 tires needed to be replaced. The next news I received was to tell me that thieves had stolen my catalytic converter (as well as 4 others) and I would need to get my insurance company involved. After a month of my motorhome being at the Autoplex I was able to drive it away. The service Manager would not talk to me face to face, the Sales manager was not around and no one seemed the least bit interested in discussing what happened, the time it took or retaining my business.

Customer service is a lost art...we took a trailer to... - rvuser

Customer service is a lost art...we took a trailer to this place in early April for warranty work (cracked linoleum). It was promised to be ready in a week. More than four weeks later, no trailer. We called them and they said they had just received the approval from the manufacturer to fix the flooring (of course, it just happened right before we called...a month after dropping it off). Then, they tell us it will be ready for the May long weekend (week five). The day before the long weekend, they call to say they haven't started because they've been busy, but they will gladly duct tape the floor so we can use the trailer and return it the following Tuesday (after long weekend). We pick it up and surprise...no duct taped floor. Return the trailer on Tuesday to be fixed Wednesday for Thursday pickup (another weekend trip starting Friday morning). On Thursday afternoon, we call and they say it will be ready for Friday morning at 8am when they open. Get there Friday morning, and they say it will be done for noon...ruining our plans to get to our destination (which is a very long drive) on Friday. We confront them on this poor customer service only to be ganged up on by many workers upon the simple mention of their lack of communication. I get very annoyed when they say that "we're doing you a favour fixing it because we might not get paid by the manufacturer." They are obviously running a charitable RV dealership. Anyway, I ask them to charge me the full amount that they'll be out so we can get our trailer the xxxx out of there and never do business with them again.This is what happens in small towns when there is no competition. Steer clear of this horrible, unethical, excuse for a business.

Warranty work - Lilcabg

Danielle in the service department is absolutely the best, she took care of all my needs, listened to what I had to say. She brought Dave out of the back so I could explain the radio problems in detail. We bought our coach state side, and Entegra recommended Uncle Ben's to take care of our warranty needs. Dave us an excellent tech. Thank you, above and beyond.

Took a trailer there to have it gone over and was the... - Roperswelding

Took a trailer there to have it gone over and was the absolutely the worst experience I have ever dealt with. Totaly unorganized and had to take back twice. Was told it was ready got there and still wasnt done. Never going back to this place again. Troy Barnes. April21/2021

Nothing but excuses for there poor work ethic - Clayton01

Drop my car off for warrenty work unexpected breakdown Was told they would have it in the shop within the hour to let me know what's wrong. Gave them 3 hours only to return and find my car outside and not touched .When I asked about it they said they would get it in right away. At first they said the car ran fine and to get the window to work I just had to shake my door . They offered me a loaner and told me they would call me and let me know. 5 days go by I had to call to find out there waiting on parts I was fine with that but a call would have been nice. The following week I called back they said they don't get parts on a Monday and I get it i don't want to work on Mondays why would dodge .I call Tuesday parts in they will call me by 3 pm by this time I needed my car by the next morning again no call from them. I call back to find again my car was not touched I got nothing but excuses about broken bolts on other cars and sick employees. It will be 12 days my car has been at this shop and excuses blaming dodge for there shipping procedures .it's never the shops fault. I will never return to this shop for anything. Kevin and the young lady working service with all there excuses has help me with that decision. Thanks for nothing wainalta