22 Alberta Lincoln Service Centres

I have been a customer at Koch for 54 years and I - dmjj1

I have been a customer at Koch for 54 years and I continue to use Koch as my “go to” dealership.

Courteous, efficient, prompt and friendly always willing - Shirley.rechlo

Courteous, efficient, prompt and friendly always willing to go the extra mile. Very impressed with Kelvin and his assistance. Kept me informed throughout process, explained everything.

Our car, which hadn't been cleaned inside since we bought - mypixforu

Our car, which hadn't been cleaned inside since we bought it new in 2020!, was completely detailed inside and out in several hours less than they had estimated originally. I couldn't believe how good it looks. Maybe even better than when I picked it up. Kudos to Service Manager Austin Peinhaup. He's a problem fixer if you need one. I highly recommend the detail department! Great work!

I bought a Ford F150 back in January of 2023. - tony08internoscia

I bought a Ford F150 back in January of 2023. For $ 14,000. Then I found out that it was involved in an accident. In April I went back to the dealer and by June the dealer took the truck back but only gave me $8,000. So they ripped me off on that. Then they got me another truck a 2017 Ford F150. After a week of driving it. The problems surfaced transmission issues. Was told that it was my problem on. So within 6 months I got 2 lemons. So I’ll never deal with UNIVERSAL FORD ever again. So I lost out on a lot of money. I got rid of the truck and got a real truck.

Caring, Friendly, best customer service around - pambusby

These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Terrible service, and every visit seems to surface more - samson

Terrible service, and every visit seems to surface more 'money grab' problems. The last issue with them, I was rear ended in my car. The insurance company wouldn't accept that the ABS module was damaged by the collision, and Hansen backed up the insurance company's claim, rather than a repeat customer (I've purchased 3 new vehicles from their lot). Further, they over estimated the price of parts to repair by more that 30%, as I purchased the parts myself from a dealership on the other side of the country for almost half what Hansen quoted. The labor time estimates were WAY more than what the job to replace and reprogram the new module and HCU actually takes to do, claiming a full day for the reprogramming which actually only takes about 15 minutes. (I would do it myself, but Lincoln has the programming locked for Ford/Lincoln techs only for a 7 y/o vehicle). I've received no support through the entire ordeal from this dealership, and they now block my calls and emails when I attempt to get my car back on the road. Further, they kept my car for almost 2 months before even communicating to me what the diagnostics had found. Terrible customer service, no support for repeat buyers, unless of course you're an oil company buying fleets.

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY - RLB39

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY MORNING. WAS FIRST IN THE DOOR. WENT TO CHECK ON IT AT 2PM BECAUSE I HAD NOT HEARD ANYTHING ABOUT IT, AND IT HAD NOT EVEN BEEN LOOKED AT YET. EXCUSE WAS THAT IT HAD TO GO THE DIESEL TECH, WHICH THEY KNEW WHEN I BOOKED THE APPOINTMENT, BUT HE WAS STILL WORKING ON YESTERDAY'S JOBS, THIS IS MONDAY, SO NOT "YESTERDAY" JOBS!!! WAS TOLD IT MIGHT SEEN BY 230 AT THE EARLIEST FOR DIAGNOSIS, THEN MAY NEED TO ORDER PARTS EVEN THOUGH I TOLD THEM WHAT IT WAS COMING IN FOR. AN EXHAUST BRACKET, A NEW HOOD RELEASE CABLE AND 1 DIESEL ISSUE, WHICH COULD REQUIRE PARTS- YES ..... ABSOLUTE xx. NOTHING HAD BEEN DONE. NOT ALL THOSE ISSUES ARE DIESEL SPECIFIC!! WHAT A WASTE OF A DAY! WILL NOT RETURN!!!

This has the best service we have every experienced. - debbi

This has the best service we have every experienced. We were out of towners with a new Ford 350 truck with a check engine light on, and Vitalii Iavorivskyi took the time and energy to help us out on a Saturday! Everyone and everything was professional and with great care and concern to help us out. They are the greatest!!

Very happy with my service on my vehicle. - Donna Kiryliuk

Very happy with my service on my vehicle. First time being there I was treated very well and the staff showed that they really do care about their customers. Laurie did an excellent job! I will definitely go back. Keep up the good work! 👍🏻