30 Alberta Honda Service Centres

Little bit Wait but was worth it. - Sharon

Little bit Wait but was worth it. Fast and efficient. Thank you for the excellent job.

Went here with a friend for a quick service. Staff were... - Rstewart

Went here with a friend for a quick service. Staff were very friendly and accommodating, I would recommend this service department to all friends and family!

Our minivan needed service, and Hondawest had a used car... - Scott

Our minivan needed service, and Hondawest had a used car that we were interested in. Both the dealership and service department had excellent customer service, so we will be returning customers!

Nancy in Service took care of organizing and booking in - dwsuther

Nancy in Service took care of organizing and booking in my Honda Element for recalls and mechanical inspection. She was awesome start to finish. Hospitality with coffee and snacks plus a video to show mechanical issues and explaining the repairs and costs. Complete clear communication verifying the issues and giving me the option to book in at my convenience or take care of it myself so I like the no pressure communication and would be comfortable booking in with her for future repairs. A pleasant friendly place to be in my stay there.

I purchased a new vehicle 5 years ago and was advised I - don

I purchased a new vehicle 5 years ago and was advised I would receive free oil changes for life as long as I kept the vehicle. After 5 years they have cut off my free oil changes unless you get all service work done at the dealership......including work that you can get done at another shop for less cost. That is not what I was told when the vehicle was purchased and they have no paperwork to back up their position...ie - breach of verbal contract!! As an aside, over the years, they have installed the wrong battery which created other issues and more recently after a factory recall, they didn't put the dash back together properly. They eventually fixed those issues but it makes you wonder about the service dept.. This is my 5th new vehicle (4 were Acura and 1 Honda) from Honda.....very disappointed they didn't keep their word on the oil changes......so BE CAREFUL!!!

Dan Vocey took care of my transmission issue. - Ric

Dan Vocey took care of my transmission issue. So far the dealership is A+, i would recomend them.

I call to make an appointment they got me in within the - Nathan

I call to make an appointment they got me in within the next 2 days and had my car back within the next day for a timing cover reseal that they were able to cover under warranty. fast but efficient services performed and professional and nice staff to deal with. Thanks Honda.

Exceptional! - Jen

The service department is superior. Ziad, Shannon and Dean are always so approachable and very friendly. The service department really helped me out last week. I was sitting in my car for about an hour with the radio on and talking on the phone. The battery died and it was soon time for me to pick up my son. I was close to Honda so they quickly came to me and boosted my car. This is so appreciated! Thank you.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Liars, Cheaters, Scammers, They're Sorry You Feel That Way - unhappyHondarippingmeoff...deal breakers

Terrible experience getting service. Supposed to get free oil changes for as long as I own my vehicle. No funny business, no fine print, no mileage limitations, no extra service required. That was my contract and agreement. To get it in writing, already they start their scam, their squeezing. I finally got a slip of paper....don't worry, our service department will be there. No way. They resist heavily when you go in for your FREE oil change. I've tried to address the issue, they just stonewall...squeeze a little more. Last time the idiot general sales manager makes a ridiculous point about how services cost money. Ridiculous. Then the crybaby runs away, didn't listen to a word. Even worse, moron service manager Derek. Just a straight lying, cheating xxxxxx. As dumb as he is greasy. Doesn't listen to my agreement, just stonewalls. Does nothing for me. Dealership typical liars. They don't honor agreements. Derek the Moron tells me free oil changes don't make good business sense. Yeah, I guess you would've preferred not to make that deal....but you did! And I'm going to buy 25 more cars in my life. Now it will never be Honda and not from this cheating dealership. Does that make good business sense you idiots? Terrible scammers, nothing more.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

If I could give a negative- I would. Very poor service... - df2017

If I could give a negative- I would. Very poor service regarding warranty items. Best bet is to look towards Edmonton. 2017 and onwards service declined badly.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

My 2007 Honda Element developed random misfires on - KingFisher

My 2007 Honda Element developed random misfires on multiple cylinders. I replaced the spark plugs and coil packs to no avail. Decided to take to GP Honda as I wanted someone who would have experience on working on my motor and was willing to pay premium price for their expertise. They diagnosed the problem as being a stretched timing chain that was throwing my timing out and so it would need to be replaced. After waiting a month and a half for parts(Supply Chain Issues) I received a text on Thursday Feb.16, 2023 that parts had arrived and they would be starting on it tomorrow. No call on Friday, Saturday, (Monday was Holiday), Tuesday or Wednesday. On Thursday Feb 23, 2023 I received a message that they are still waiting on parts. I missed their call on Friday and so on Saturday I called in to be told that my car is now back together but that I now have a bent valve. I met with B.B. the Service Manager on Monday to discuss. I asked if they had put a bore scope down the cylinder. They had not. When I asked why not he had no answer. I asked to see my old parts and was told they had been thrown out. Agreed to remove head to confirm valve problem. Then I suggested that first I wanted a bore scope to go down first to see if anything was visible. Low and behold cylinder 4' s exhaust valve has a large chip missing. As my Honda Element is an interference fit engine, the first thing they should have checked was that the valves where okay due to the trimming being off. The simple bore scope test would have done that. As a customer satisfaction discount of 15% it dropped my bill to $1900.00 for new timing chain and associated parts on an engine that is now headed to the scrape pile. Open opening my hood I noticed that none of the parts they had worked on had been cleaned either. That is what professional shops do. So disappointed and when I voiced my displease I was told that if I was given any more discount that they would be losing money. I asked about the $1900 that I was losing and got a shrug of the shoulders. So unprofessional. I will never return.

Staff in service department were amazing very helpful - Chann

Staff in service department were amazing very helpful when booking oil change for my vehicle. Very friendly

Excellent Customer Service that exceeded my expectation! - Amar

Excellent Customer Service that exceeded my expectation! My SUV needed major engine overhaul and another dealer misdiagnosed the issue. The leadership of Steve V., Assistant Team Leader, Service Department at Okotoks Honda, in resolving this issue was exemplary. Kudos to his clear and concise communication I was able to understand the complex technical issues and applied mitigation strategy for the corrective action.

If I could rate a 0 I would I called last week for a - Rosie123

If I could rate a 0 I would I called last week for a quote on my vehicle to get detailed the lady told me 270.00 I booked it in. The Monday of my appointment I get a call tell me in tripped in price. 600.00 I said no I just need the back done. He goes 519.00 I said nope I would pick it up. I wasn’t going to pay that just to get the back of my vehicle cleaned. The manager of services called me and tells me 300 as there’s a miscommunication somewhere. 350.00 just to clean the back of my van what a rip off take your vehicle to Mississippi jacks for a full detail if you want to spend 300.00 on a full detail. Not going there for detail again

On Nov. - Bitter, disillusioned old man

On Nov. 9th my car unexpectedly came to a standstill and after having it towed to Sun Valley, they took several days to look into the problem. When they did so, they concluded that the timing belt had somehow lost its timing settings and the engine would have to be removed in order to reset the timing. By the time they did so, almost 2 weeks had passed and I was presented with a bill of >$1000.00. Two days later (or 111.6 km. later), the car again came to a standstill. Despite their observation that the engine was covered in oil, they refused to accept any responsibility or acknowledge that they had left the engine oil cap off, or loose. The diagnosis now rose to a $6000.00 complete engine replacement. They were able to immediately provide an interim diagnosis this time - in order to disclaim all responsibility! (It is now Nov. 29th) I will NEVER EVER return to Sun Valley Honda for maintenace/service work. This was the last in a long list of unsavoury dealings that I have had with them. I honestly don't know why I decided to give them another try this time but they managed to deprive me of more than my entrie Christmas budget and have totally DESTROYED my holiday season!! Thanks a million Sun Valley Honda! I hope the favour is returned to you some day! ...a now broke and vehicleless old man.

Had a type b service and block heater install. - Carguy

Had a type b service and block heater install. Front end crack to install block heater and service lights not reset . Went to the dealership and they tell me that's how they do things. Real pros here . 1k for service.

Excellent Service - Raj Mazumdar

For the last few visits at Village Honda, my Service Advisor has been Aidan McIntaggart. I am truly impressed at his handling of my car issues at those instances. I have never before had a service advisor that is so technically knowledgeable. To add to that, the listening skills, customer service attitude, personable demeanor, pleasant and courteous mannerism, attention to detail, follow-up and closing – it is difficult to find the blend of all those qualities in the correct balance that Aidan possesses indeed. He made sure that I was fully satisfied before I left their service shop each time. He takes the time to explain about the different details of the service performed on my car and why they were necessary rather than just straight-facedly quoting/reading those out of the work-ticket. And at the closing, I do not feel ‘pressurized’ into making further commitments for a future service event; just a sincere reminder for only the crucial service events is what I am given – just the way I prefer it to be. Hope he is going to be my dedicated service advisor for the next little while… also, wishing him all the best.

"Leverne was great and I would recommend him for... - ravipatel

"Leverne was great and I would recommend him for anyone Leverne was great and I would recommend him for anyone looking for a vehicle! He wasn’t hard explained everything and enjoyed the conversation while I was test driving he was explain everything about all features. I really appreciate Thank you Leverne