89 Alberta Ford Service Centres

Call screening, can't even put break pads on properly, a - Psssttt

Call screening, can't even put break pads on properly, a bunch with zero talent or ppl skills. Rave to Matt in service for being the lone wolf. You sir are a cut above the rest.

The worst customer service ever, You should be ashamed of - amroumh

The worst customer service ever, You should be ashamed of yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other dealerships. I did all my services at your dealership and you guys sold me a set of tires that aren’t the ones I picked out, I was very angry so your team knocked down a $100 from original price. After 2 months I realized my vehicle was shaking and brought it to your dealer and your team said it need new brakes and rotors. I got those replaced and the vehicle was still shaking. I brought the vehicle back to you and you guys could not figure out why my vehicle was still shaking. 3rd trip your dealer realized there was a bubble/puncture in the tires.(the tires I did not order but you guys just put them on) and now your stating the bubble is what’s causing the shaking, Corey the sales manager was trying to force me in buying a new set after I just had purchased 2 months back. I was furious and I wanted to know why the tire had a bubble. Sales manager said only way we can find out is if we send the tire to the factory they’ll be able to tell if it was a pothole or curb or a manufacturer defect, he said can take up to 6months. So I had to get my old set from home to put on in the mean time. So I went back after 5 months and asked the status of the tire they initially sent out. Corey than said oh sorry we didn’t send your tires out because I know you hit a curb, when I know for a fact I did NOT. I than asked where are my tires than and he stated they threw them out and in return for there inconvenience the will give me a used set. I refused and I will never do business with drayton valley ford again and I will make sure everyone is well aware of how terrible of a dealership you are! You are literally lying in your reply to make you guys look good. Take a seat your nothing but a bunch of scammers and liars. TO Darren you should ask Amber about the promise i had from Corey to send the tire to the Factory

Best Ford Service I've ever dealt with! - gbeylerian

I used to own a 2005 Volvo V50, and I brought it to Ducharme when I lived in Bonnyville. It was by far the best service I have had. The service team was very professional and helpful. I've had a radiator replaced, tires replaced, oil changes done, and various screw-ups repaired after I tried to fix my car myself and didn't work it out. The cost is fair compared to other dealers. The service was always quick, and the advice was accurate and helped me keep my car on the road. I moved back to Calgary, and the Ford dealer here is 180 degrees opposite service wise. But I sure miss the helpfulness I had at Ducharme!

Knowledgeable and prompt service. - Dennis

Knowledgeable and prompt service. Bent over backwards to help with an issue on very short notice. Would recommend Dunlop Ford to anyone.

Just had our F150 Truck in for detailing Did an amazing... - Sherry

Just had our F150 Truck in for detailing Did an amazing job!!! (: Great Fast and Friendly service!! Definitely be bringing both our Ford vehicles in again

AVOID this sham "body shop" . - DawnY

AVOID this sham "body shop" ... got 4 reviews around town 'n had to call backk 2x's in 2wks for their appraisal. The head of the repairs, Argen, hastily gave a wildly overpriced estimate twice as much as 3 others, on the phone! He had the xxxxx to claim, "it's cus they do things right"! Guess Herbers 'n other well respected body shop professionals are loosers?!! Truth is FF is incompetent & this is the 2nd occasion I've had to call and get them to provide their estimate wks beyond the booked appointment for an estimate. And, both times no body shop person actually viewed the damage, the receptionist took cell photos! Ford should be ashamed this is their only name-brand body repair shop in Edmonton. This got one star only because a no-star "fail" wasn't an available option.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Outstanding service - Richard @ JoMax Drilling

This day and age good service seems to be getting harder and harder to find. My driver with a loaded 30’ trailer was heading through Hinton and had problems in his truck, this service staff went above and beyond even though they were booked solid to get him back on the road. I am fairly certain that nine out of 10 places would have told him to wait until the morning or something else. The problem and it up being simple and even warranty but regardless it was dealt with quickly, efficiently and professionally.

Terrible service, and every visit seems to surface more - samson

Terrible service, and every visit seems to surface more 'money grab' problems. The last issue with them, I was rear ended in my car. The insurance company wouldn't accept that the ABS module was damaged by the collision, and Hansen backed up the insurance company's claim, rather than a repeat customer (I've purchased 3 new vehicles from their lot). Further, they over estimated the price of parts to repair by more that 30%, as I purchased the parts myself from a dealership on the other side of the country for almost half what Hansen quoted. The labor time estimates were WAY more than what the job to replace and reprogram the new module and HCU actually takes to do, claiming a full day for the reprogramming which actually only takes about 15 minutes. (I would do it myself, but Lincoln has the programming locked for Ford/Lincoln techs only for a 7 y/o vehicle). I've received no support through the entire ordeal from this dealership, and they now block my calls and emails when I attempt to get my car back on the road. Further, they kept my car for almost 2 months before even communicating to me what the diagnostics had found. Terrible customer service, no support for repeat buyers, unless of course you're an oil company buying fleets.

Bought a lemon from an Edmonton Ford dealership and - Lakemac5

Bought a lemon from an Edmonton Ford dealership and Heartland supported me through serious, expensive repairs on a number of occasions. Even recommended other businesses to get repairs done that were less expensive. Hats off to Shaun and the whole Heartland service department!

Quality Service Department - MilkRiverMan

Last summer tranny blew in my F250 diesel HD while travelling through High River. I managed to limp into the campground and drove the truck to High River Ford. After advising them I had to be on the road in three days they moved swiftly to diagnose the problem and give me options. I compared pricing for new transmissions and decided to give the job to High River Ford. The service Manager was so empathetic and accommodatiing. Not only gave me priority but also managed to pry a bit of warranty out of Ford on my behalf. Even helped me arrange a rental vehicle. We were on the road in less than three days. Very friendly and competent. Cost of all work was less than expected.

Awesome service as usual. - Gailcamb

Awesome service as usual. So sorry to see this service be shut down. Grimshaw will really miss the hospitality and exceptional service they give

Towed my escape there I was told it needed a new engine , - Derrek.neudorf

Towed my escape there I was told it needed a new engine , 14000 dollars I was told. Turns out it was only a turbo. Thieves stay away do not trust this dealer ship at any cost

One of the best places to go for outstanding service and - flyboy22

One of the best places to go for outstanding service and very helpful friendly staff that will go out of there way to help you

Taylor is such an awesome guy to work with. - Jesse

Taylor is such an awesome guy to work with. Very understandable, and any confusion always makes sure he gets the point across! Would recommend this service shop 10/10

Service department is horrible. - Disappointed

Service department is horrible. Seems like they are having trouble keeping staff because I’ve been many times and it’s different people all the time. New service manager, new customer service manager, different service advisors, different GM, you name it. Having the same issue time and time again to no resolve. Brought the car in for a recall issue and found out they damaged the paint, of course they didn’t tell me about it. Overall poor service. And also agree, they try to upsell on things that don’t need to be done. Find yourself a trusted mechanic because I cannot recommend this place at all. The only decent thing about this place is the shuttle driver. Nice guy and always on time.

I had my tire change at Marlborough Ford last 20th of... - Cesar Chan

I had my tire change at Marlborough Ford last 20th of March 2021, Saturday. I was not satisfied with the workmanship the serviceman provided because after the job was done my remote start won’t work. Before coming to Marlborough Ford on that day, I used my remote starter, and it was working fine. I proceeded to the Ford service centre to get the job done. After the tire change was done, I got the key, and pressed my remote start key to get the engine starting. The engine did not start running. I noticed an engine light on in front of the dashboard so I spoke to the service advisor the whole thing about the remote starter. He said that he can’t do anything, since the technician who should check is not available on Saturdays. So I was told to come back during the weekdays to get it checked and diagnosed. Besides, the service advisor said that there is no connection between the remote starter and the tire change. But I let him know that whenever I get a tire change or an oil change, I always see the engine light showing up on the dashboard. This engine showed up many times. I do not know how the tire change, or an oil change can affect the engine’s functionality, as well as the remote starter, but that thing always certainly happens. However, there could be a resetting of some sort to get the engine light off the dashboard, as I understand, there are safety features associated with this tire change or oil change. I consider this a job not fully done well, and it has to be fixed by Marlborough Ford as it was an INFERIOR WORKMANSHIP. I was disappointed. Last time, the engine light that showed up after a tire change was fixed without any cost by Ford’s technician. The technician only took him 15 minutes to resolve the engine light. Then my remote starter began working again. I proceeded with my appointment already booked for 26th of March. I never had any choice but take a day away from work without pay. When I came to Marlborough Ford on this day, 26th of March 2021, Friday, I was told that I needed to pay $100+ to authorize the engine diagnosis. I did not agree with the payment since I understand it was too much for me to pay that amount, and then, it becomes precedence that I will have to pay this engine diagnosis again whenever I get my tire change, or my oil change. Marlborough Ford service advisors are sometimes cruel, and they have no room for compassion and kindness. They only think of their profits to make more money. They do not care about their customers. So, I went away taking my car back, and left. MY EXPERIENCE WITH MARLBOROUGH FORD’S SERVICE WAS NIGHTMARISH, SICKENING, DISAPPOINTING, AND FRUSTRATING. I hope their service advisors will change for the better, and improve their service.

Friday July 09 2021 I brought my Ford Edge in to Metro... - icyred64

Friday July 09 2021 I brought my Ford Edge in to Metro Ford Calgary for "The Works" Package and to get estimate for Replacement Passenger Side Mirror. I Was quoted by text by Christina $96.75 with install +tax. I said Ok please replace and she said she needed to order and booked me back in for Tuesday July 13th. I brought my Car in, Holly took my car and texted me with updates. Then Texted me that the vehicle was ready and total was $1203.01. I asked how when i was quoted $96 and she said that Christina must of misquoted but they cannot do it for $96 and the best they could do is $781.03. I cannot afford that so she said she could get the tech to put the old mirror back on. So for wasting my ENTIRE DAY. Misquoting me for the work and then CHARGING ME $186 for their screw up and I didnt end up with a new mirror or anything. Paying $186 for NOTHING.... WARNING To Buyers and Those looking for SERVICE

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY - RLB39

BOOKED DIESEL TRUCK IN WITH 8AM DROP OFF ON A MONDAY MORNING. WAS FIRST IN THE DOOR. WENT TO CHECK ON IT AT 2PM BECAUSE I HAD NOT HEARD ANYTHING ABOUT IT, AND IT HAD NOT EVEN BEEN LOOKED AT YET. EXCUSE WAS THAT IT HAD TO GO THE DIESEL TECH, WHICH THEY KNEW WHEN I BOOKED THE APPOINTMENT, BUT HE WAS STILL WORKING ON YESTERDAY'S JOBS, THIS IS MONDAY, SO NOT "YESTERDAY" JOBS!!! WAS TOLD IT MIGHT SEEN BY 230 AT THE EARLIEST FOR DIAGNOSIS, THEN MAY NEED TO ORDER PARTS EVEN THOUGH I TOLD THEM WHAT IT WAS COMING IN FOR. AN EXHAUST BRACKET, A NEW HOOD RELEASE CABLE AND 1 DIESEL ISSUE, WHICH COULD REQUIRE PARTS- YES ..... ABSOLUTE xx. NOTHING HAD BEEN DONE. NOT ALL THOSE ISSUES ARE DIESEL SPECIFIC!! WHAT A WASTE OF A DAY! WILL NOT RETURN!!!

We recenctly needed a timing belt changed on our Fiesta, - CE

We recenctly needed a timing belt changed on our Fiesta, and the level of service from Nisku Ford was outstanding from beginning to end! The quote from Clarence was very reasonable, the work was completed without issue and ahead of schedule, and the final bill was even less than the original quote (this speaks to the honesty and integrity of this dealership). Thank you Nisku Ford for a wonderful experience!!