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Was very helpful and got repairs done in a timely manner... - Leblancgreg36
Was very helpful and got repairs done in a timely manner , also accommodated us with a loaner vehicle
Parts department excellent, service department needs... - lollyog
Parts department excellent, service department needs better communication between advisors, mechanics & customers! They need to LISTEN to customers instead of ignoring what is being said. 3 times I took my jeep in for new key fobs, they wasted my time! Had problems with key fobs working off and on for a few months, they assumed it was because batteries were placed wrong. It takes 1/2 hour to program them but had jeep entire day, then didn’t replace them. 2nd time waiting 3 1/2 hours but hey, they threw in a free wash! 3rd time jeeps alarm kept going off cause new fobs still were not programmed right. But they charged me 2 times for labor! Not happy at all! Gave Angela 5 stars as she was my second service adviser dealing with this, drove my jeep right to mechanic herself & didn’t leave until we were sure simple key fobs were working!
Service department did not do job requested charged for... - rdminer
Service department did not do job requested charged for it and won’t back there work. Making all sorts of crazy claims and not taking responsibility for the shoddy work
It was a good dealership. I gave Bridge City a lot busy... - Ashrod
It was a good dealership. I gave Bridge City a lot busy in service & buying a lot of car/trucks too. Found they weren’t willing to work with their long term clients & I was forced to leave this dealership. Because of this I wouldn’t recommend going to this dealership. This dealership has cut me off & didn't want to work with me. The service manager doesn't care about his customers & poor services. I'm adding this complaint at the time I stopped going this dealership because poor service & management didn't care. I had some parts that had order in they were topper for 1 ton truck & thule for my van. I didn't back from parts department or the dealership. This shows the dealership didn't care wasn't interested in their customers...If anyone interested resolving this problem. I have contacted BBB & AMVIC. It's interesting that the dealership doesn't want resolve this problem & I tried calling the dealership too...
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.