Yonge Steeles Ford Lincoln Sales Limited

Second Thoughs on Maintenance My wife and I bought a brand new F-150 here in May and the truck has been great. The people we dealt with were really good in the sales centre and it My wife and I bought a brand new F-150 here in May and the truck has been great. The people we dealt with were really good in the sales centre and it was a good experience. Not having dealt with their service department yet and considering the amount of construction going on there and the reviews that I have read here, I think that I may take it to another dealership for its first oil change and service. More

BIGGEST SCAMMERS EVER!!!!!!! We sat with Gilles when we were leasing a vehicle 4 years ago. At that time the lease allowed for 60,000 km over the 4 years. We asked if we could i We sat with Gilles when we were leasing a vehicle 4 years ago. At that time the lease allowed for 60,000 km over the 4 years. We asked if we could increase the km's. He showed us am option we could purchase so we signed up and paid $1,500.00 + to receive the 100,000 km's. Now that we have returned the vehicle, we get a bill for the km's being over the allowed amount!!!! What a bunch CROOKS!!!! They tell us we bought an extended warranty for 100,000. Why would anyone in their right mind but a warranty that would not even be used if you are only allowed 60,000!!! If we thought that we were going to go over the km's we would have returned the vehicle and paid the penalty....way cheaper than the bill we just received. I will never buy another anything form this sneaky dealership!!!! I will also encourage our company and all it's contact's to not even consider using this dealership!!!!!!!! More

doesnt get any worse Let's start with the parking. It is pathetic. Since thy build the new building it's always a traffic jam. The front lot is simply to small. Before t Let's start with the parking. It is pathetic. Since thy build the new building it's always a traffic jam. The front lot is simply to small. Before the service tech took me it was at least a ten minute wait. They all just sad there not wanting to move. When they finally took my car in I waited over 3, yes three hours for a Simple oil change. This place has become a joke. Why to many people and such an unorgaznized place. Never will I go back. More

Poor customer service The service department has let me down three times. I'm the fool. No reason for the poor service was given. I was in the shop 45 min befor opening I h The service department has let me down three times. I'm the fool. No reason for the poor service was given. I was in the shop 45 min befor opening I had first appointment made two weeks in advance my vehicle was not touched for over one and half hours for a simple oil change. Will not recommend this dealership. More

New place same problems I purchased my vehicle from them because the price was good. However the service is so slow and bad it becomes frustrating and not worth it. I think I purchased my vehicle from them because the price was good. However the service is so slow and bad it becomes frustrating and not worth it. I think I'd rather pay a little more for the car of the service was fast and done correctly. This place takes 2hrs minimum to get an oil change even though you have a scheduled appointment. I think they do that so that you don't take them up I the free oil changes they give you when you purchased your car. More

Oil change Getting your vehicle devices her for an oil change is a nightmare, not only does it take 4 hours for thus 20 minute job, I'm noticing they over fill w Getting your vehicle devices her for an oil change is a nightmare, not only does it take 4 hours for thus 20 minute job, I'm noticing they over fill with oil, I'm thinking thus is to benefit them, which will cause more engine problems having you to come in for more major problems, or their mechanics just don't care. More

Service Centre Good, But Could Be Better I wrote a review on the great experience we had purchasing a vehicle at this dealership, but the service centre does not warrant the same review. F I wrote a review on the great experience we had purchasing a vehicle at this dealership, but the service centre does not warrant the same review. For the most part, they are good. They are friendly, booking an appointment online is easy, and there is plenty of space to sit in the waiting room, but I have to emphasise the "wait" part of that. An oil change typically takes 60 to 90 minutes at this dealership. If I wasn't getting free oil changes, thus saving about $50 or so, I would be taking the vehicle to a place that can do it in about 20-30 minutes. The time is a big concern when it comes to other service, but not the only. At one oil change a while back, they recommended a brake cleaning service. When I inquired about the cost, it started at about $130, but then they said that I would need a wheel alignment if it was done, so we were looking at the $400-$500 range. I have never heard of this "requirement" so I passed on it, and stopped by my own mechanic for a second opinion. He confirmed my suspicion that the alignment wasn't necessary after a brake cleaning, and his price for the cleaning was about $90. I had him do the work, as I do for most other repairs. They can do a good job at this dealership, but it will cost you in both time and money. More

Traded older Mustang for a newer one. Ladies and Gentlemen, This is indeed a great dealership and one of the biggest out there, but if you actually would like to have a pleasant experien Ladies and Gentlemen, This is indeed a great dealership and one of the biggest out there, but if you actually would like to have a pleasant experience with truly genuine customer service. You must see Vera Krcic. I have been with the dealership for a while and this is not my first Ford/Lincoln vehicle, during those years I was exposed to a lot of different sales representatives, which will fool you with custom tailored suites and articulate speeches. To repeat myself, if you truly want solid service without any unnecessary hype, please go see her. Thank you. More

Bought a used Mustang Will follow up after I pick up my 'new' used car but so far I am quite happy, had a misunderstanding or two but in the end it was all dealt with in a Will follow up after I pick up my 'new' used car but so far I am quite happy, had a misunderstanding or two but in the end it was all dealt with in a professional manner. Personal thanks to Derek, Malek and Lidija for their terrific help. More

Poor customer service, and low quality product We've had a horrible experience at this dealership and with our truck. Bought a 2016 F150 in September and there have been problems since day 1. It's We've had a horrible experience at this dealership and with our truck. Bought a 2016 F150 in September and there have been problems since day 1. It's been in for service 4 times, issue still isn't resolved, now they say the issue doesn't exist, even though the mechanics admitted it does. The dealership also dented our tailgate; not only did they not tell us, they didn't even apologize when we told them. They didn't replace the tailgate, they 'fixed' the dent, however it is still noticeable. To make matters worse, our check engine light has been on twice in the last 4 weeks. The first time because something was 'frozen inside'. Its winter, in Canada!! We haven't taken it in yet to get it checked for a second time as we dread going in there.. We've made complaints to Ford of Canada and after 3 mos, we are still trying to get this resolved. So not happy. Would think spending $40,000 on a brand new truck would be a positive and fun experience, but it has been horrible Will NEVER return to this dealership and will probably never buy a Ford again. More