When we first purchased our vehicle, we told them we wanted the base model and didn't want the extra rust protection package. They wrote it up for the "convenience" model ($4,000 more) and added the rust protection package. We had to argue with them to convince them we didn't want the rust protection package.
When we paid our deposit on, they said they found a car the colour we want on a boat and it wouldn't be in for 2 weeks and wanted to charge us $500 for "finding" it, which we refused. We were a bit surprised when we got a call 2 days later saying the car was ready and wanting to know when we could pick it up. Of course it wasn't ready and it took 2 more weeks, including a trip to the dealership to pick it up, only to find it wasn't ready after all.
For the reasons above, I've avoided Wolfe Subaru as much as possible, but when the 3 year service came up, felt it was probably better to have it done at the dealer. The first attempt at making an appointment failed because no one in the service department picked up. When I finally go through, they said it would take 90 minutes to do the service. That seemed reasonable, so I took it in. From when they took my keys and drove it into the service area until I got my keys back, it was 3 hours and 20 minutes. Not even close to 90 minutes and they didn't indicate they encountered any problems.
While we love our Forrester, when it comes time to replace it, I'll be very hesitant before dealing with Wolfe Subaru again.