Willowdale Subaru

great dealership Kent help me to get my trade-in, he was nice. punctual, and honest. he’s gonna give you a good deal & try his best to make you satisfied. Kent help me to get my trade-in, he was nice. punctual, and honest. he’s gonna give you a good deal & try his best to make you satisfied. More

Very bad experience Worst experience ever had Got the best car Subaru wrx Once you sign documents These guys starts playing around Beware Think twice before gett Worst experience ever had Got the best car Subaru wrx Once you sign documents These guys starts playing around Beware Think twice before getting something from these guys More

2018 Subaru Out ack I just picked up my Subaru Outback, my salesman Kent Zhang provided prompt and knowledgeable service. If you are looking for quality customer service I just picked up my Subaru Outback, my salesman Kent Zhang provided prompt and knowledgeable service. If you are looking for quality customer service and a competitely priced car I would highly recommend Kent and Willowdale Subaru. More

I recently bought a new 2019 model. I had a great experience buying the new car, from the first moment I entered the office in Willowdale location I felt welcome and enjoyed individual a I had a great experience buying the new car, from the first moment I entered the office in Willowdale location I felt welcome and enjoyed individual attention. Mr. Taher Rezaee the sales consultant made it so easy and enjoyable it is absolutely a pleasure to make a good deal with him. I highly recommending this office for purchasing a new car. More

Excellent experience so far I recently purchased a new 2019 model. All told it’s been a great experience so far. Grace Long is the sales person. Very knowledgeable and took care I recently purchased a new 2019 model. All told it’s been a great experience so far. Grace Long is the sales person. Very knowledgeable and took care of everything. Second time buyer of this brand now. Hopefully many many years of safe and enjoyable motoring !! Well done 👍 More

Very satified customer I purchased a car from Willowdale Subaru in January. Th overall service from the dealership from when I walked in to buying the vehicle was a very I purchased a car from Willowdale Subaru in January. Th overall service from the dealership from when I walked in to buying the vehicle was a very high standard.The Saleslady Grace Long was very knowledgeable about the vehicle (Legacy) I purchased. I was so impressed with the vehicle that after a month I bought my wife a car from Grace. I have now had my car for nine months and would recommend Subaru brand to anyone looking for a Great reliable vehicle More

Good sales services I can get what I want through the salesman Grace, she has such a great knowledge of the product and with her hospitality in the dealer. This is a good I can get what I want through the salesman Grace, she has such a great knowledge of the product and with her hospitality in the dealer. This is a good experience to buy my new car there! More

Worst customer service I would definitely tell everyone to stay away from Willowdale Subaru as far as possible simply because I had a horrible experience with the sales lady I would definitely tell everyone to stay away from Willowdale Subaru as far as possible simply because I had a horrible experience with the sales lady named Grace Long at this local Subaru Willowdale location. I wanted to get a new Subaru Impreza so I did some homework on the car and some price comparison, finally I have decided to come to Willowdale Subaru dealership to make the purchase (also because it was close to where I lived). Grace Long was the sales lady that greeted us as soon as we walked into the door. We didn't want to waste any of her time so we kindly asked her if she can honor the price that we received from the Richmondhill Subaru dealership. she didn't want to honor the price at first and not only that she shamed us and called us cheap. We negotiated for a bit then she took my credit card and pressured me into making a quick decision and implied that she would not give back the card unless I decide on that day. My family and I really like the car so we had no choice...After she made the sale, Grace told me to give her 10/10 on the customer service satisfaction survey which I will receive in the email in a few days. I believe sales people need to earn their good reputation not by begging so of course I didn't give her a perfect score, right after that she called me up and humiliated me over the phone (called me a lair, insulted my family members...). To make things worse, the Willowdale Subaru dealership didn't have the vehicle onsite on the date I made the purchase, Grace Long told me to wait for a week before I can drive my new car. So I waited a week, when I came in to pickup my new car, she gave me the keys and also rushed me out of the dealership. It was only the next day, I found out they put my license plate sticker in the (front) registration plate instead of the back plate. And when I called in to service department, they didn't seem too surprised and told me to fix it myself. Grace Long is a very aggressive and deceptive sales person. I am very disgusted by her dishonest and questionable sales tactics. She only cares how much commission she will make out of you so stay away from her if possible!! More

They don't honour service appointments. I called for an appointment for one-hour routine servicing before a 2 p.m. appointment the next week with sales, A young woman said service staff I called for an appointment for one-hour routine servicing before a 2 p.m. appointment the next week with sales, A young woman said service staff knocks off for lunch so I should come at 11 a.m. This seemed unreasonable so the service manager personally booked me for 1 p.m. for one hour. In the event, it wasn't ready until 2:30 p.m. Due, it was said, to service staff having lunch. The sales managers's position that the appointment was only to turn up for a line up. After all, he said, doesn't a doctor keep you waiting? You may be as unconvinced as I was. He admitted fault, waived charges, and said its wouldn't happen to me again, though it could well happen to others. I told the sales manager I wouldn't buy from a dealership with a service department that thinks it can run behind as reprehensibly as doctors, with less reason. More

it was a great service experience .. I took my Subaru for service today April 11..and it was a great experience.. Mr.Dibo Wang took care of the service thoroughly and everything just went I took my Subaru for service today April 11..and it was a great experience.. Mr.Dibo Wang took care of the service thoroughly and everything just went smoothly..great staff and the service is superb. Looking forward to my next service call..thanks willowdale subaru!! More