Willowbrook Chrysler Jeep Dodge RAM

Horrendous customer service My husband and I bought a brand new jeep trailhawk from them in April and have had nothing but problems with it ever since. We came in with a budget o My husband and I bought a brand new jeep trailhawk from them in April and have had nothing but problems with it ever since. We came in with a budget of 20k and somehow left with a $42k vehicle after A LOT of persuasion and pressure and promises that it was the safest vehicle to get to put a new baby in (I am now 7 months pregnant). Well 2 days after we got it the license plate light burnt out (simple fix, not a big deal, I get it.) we took it into them to get fixed. 2 weeks later the speaker in the back broke. We don't listen to loud music or anything. It just stopped working. We took it into them again to have it fixed. Then a couple weeks later an awful rattling sound was coming from the back seat, we took it to them again and it was determined the whole base of the seat needed to be replaced. We waited for a week for the parts to come in and took it back to them yet again. They replaced the seat base then washed it. And scratched the xxxx out of it. Now cue me calling and complaining for having to take it back and fourth to them several times already for all these issues.. plus they scratched it up. Nice. I speak with Curtis the manager. He tells me to come back and they'll have it waxed and polished and give me a rental in the mean time. I booked the appointment. The day of the appointment I left work early to make it to the dealership before they closed. I had a funny feeling so I called to double check my appointment and sure enough they had no record of it and did not have a rental ready. The girl on the phone said she would ask Curtis about it. She comes back on the phone and of course, he had zero recollection of the conversation. I explained everything to the girl and she was quite nice and waited the extra time after closing for me to get there. Brutal. It gets worse. I show up at the rental place to pick up the vehicle and they asked why I was renting a car. I explained the situation and about them scratching my brand new car. They all laughed and I asked what was funny.. they literally told me this happens ALL THE TIME with willobrook Chrysler. Lovely to hear. Now, the steering wheel is malfunctioning. It is making a rubbing sound and actually getting stuck. I almost got into a major accident last week because of this sticking. I've had enough and wanted to speak with the GM because we feel this vehicle is a lemon and not safe. I cannot get through to anyone. I've talked to 3 managers who have all promised to call me back and nothing. I've called 9 times over the past 2 weeks and they all seem concerned and willing to help when I actually have them on the phone but then I never hear from them again. I spoke with a supposed high up manager (Ray) on Friday who promised me they would fix the situation and that he needed the weekend to get everything sorted and swore up and down I would hear from him on Monday (today) and nothing. I called again and guess what.. it's his day off. Why the xxxx would he promise me a call back knowing he wouldn't even be in??!! I have left 3 messages for Steve (the GM in all those annoying radio ads) and all have gone unanswered. But of course if you're shopping you'll have 5 guys jumping down your throat and bending over backwards for you. This was my husband and I's first large purchase and were swayed to willowbrook Chrysler because of their self proclaimed "outstanding customer service" that we have yet to see. We 100000% regret buying from them. Your first vehicle purchase is supposed to be exciting and stress free but this has been nothing but a horrible nightmare. I've given them the benefit of the doubt and plenty of opportunity to fix the situation and make things right but since no one gives a xxxx I will not hesitate to spread the word of their hideous customer service and lack of help when you unknowingly buy an unsafe $42,000 LEMON. More

New ride Recently bought a new van from willowbrook dodge, my salesman Ravi was great, easy going and no pressure. Thanks for the help Ravi and steve (sales m Recently bought a new van from willowbrook dodge, my salesman Ravi was great, easy going and no pressure. Thanks for the help Ravi and steve (sales manager). More

Excellent service! I have had the best experience dealing with Willowbrook Chrysler. The entire staff was great, and very accommodating. I will recommend this dealership I have had the best experience dealing with Willowbrook Chrysler. The entire staff was great, and very accommodating. I will recommend this dealership to everyone. I will return to purchase from this family, friendly dealership again in the future. I would like thank the entire staff for the best service. More

To John and Staff Very happy with the service and after service I received at your dealership! Very happy with my purchase 2017 Dodge Promaster Van! Many Thanks Caro K Very happy with the service and after service I received at your dealership! Very happy with my purchase 2017 Dodge Promaster Van! Many Thanks Caro Klis, TSK Footwear ,Sundre, Alberta More

Awesome My car dealer David Procknow was awesome finding us the right van. We had looked other places and they trying to push in to other cars we didn't want My car dealer David Procknow was awesome finding us the right van. We had looked other places and they trying to push in to other cars we didn't want More

Top Notch Service! Having shopped around, I knew I was with the right dealership from my first contact. Tracy W listened to every aspect of what I required with her thor Having shopped around, I knew I was with the right dealership from my first contact. Tracy W listened to every aspect of what I required with her thorough knowledge, so by the time I arrived at Willowbrook Dodge, my time was well efficiently well spent. From test driving, to questions about cars, to signing, I knew I had made the right choice coming here. Tracy, thank you for all your help and outstanding service. You sure know your cars and I will recommend you over and again. More

Amazing. Chris Masse. And Dave Procknow are the ones to see! You want friendly, funny and professional? Well these are your men! Unbelievable service though it Chris Masse. And Dave Procknow are the ones to see! You want friendly, funny and professional? Well these are your men! Unbelievable service though it all! Always on top of it all and never leave you with unanswered questions. I recommend everyone I know to these two lovely gents! More

Perfect place and people! Couldn't be happier! Joe & David worked tooth/nail to help buy my dream work truck! No pressured & left ready to take on the world! Couldn't be happier! Joe & David worked tooth/nail to help buy my dream work truck! No pressured & left ready to take on the world! More

Piece of mind service I would like to say thanks to the great team in service at Willowbrook Chrysler led by Preet Sidhu. Preet will give you courteous, respectful and on I would like to say thanks to the great team in service at Willowbrook Chrysler led by Preet Sidhu. Preet will give you courteous, respectful and on time on budget service. Thanks Preet and team for really giving "Piece of Mind" service" More

New Purchase Jeep Renegade Trailhawk Was a very helpful dealership.. Kevin Barnaby was fun and brought in a vehicle just right for me. All the people there are very friendly as well. I Was a very helpful dealership.. Kevin Barnaby was fun and brought in a vehicle just right for me. All the people there are very friendly as well. I would recommend to other people for sure. More