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Whiteoak Ford Lincoln Sales - Service Centre

4.3

37 Lifetime Service Reviews

3285 Mavis Rd, Mississauga, Ontario L5C 1T7

37 Reviews of Whiteoak Ford Lincoln Sales - Service Centre

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July 02, 2019

"They never return calls and quotes for estimate also lies"

- Girl next door

Still waiting for appt. Placed 2 msgs with live people on fixing recalled airbag for 08 Fusion. Nothing as of yet. Last visit. Quoted $150 for absolute diagnoses of problem 3 hours later I called them Said needed $150 more and 15 min later said yep, sure the problem same as what $150 fifteen min earlier was. They are a DEALER. THEY KNOW THEIR CARS. THEY TREATED ME (WOMAN) as fool. Worse, they knew a service centre in area had misdiagnosed me costing me $1200, and then took me for more. FYI , PROBLEM was a drain from radio. Not that complicated. Steven evcasually defended the Advisors actions verses apologize and own their mistake. A cost for a diagnoses should not double. Period. Too bad. Me and my husband know trading in and buying new Explorer AND Edge at Thorncrest this month.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ryan
June 13, 2019

"NOT PROFESSIONAL! Service Manager Avoids Calls and Emails"

- Reviewing Public

I recently booked an appointment to check my wife's car air conditioning and thought I would change the winter to summer tires. I booked about a week prior to the appointment and was told to bring the car in Saturday morning before 8:30am. Well the service guy told me around 2:00pm that the a/c servicing machine at the dealership does not work and that my wife's tires (mint condition with about 10k on them michelin energy tires on rims with sensors had been thrown out due to leaving them there too long. They did not let her know that they were discarding them. This despite us buying a new vehicle there and servicing two cars there at the more expensive dealership rates. I asked the service guy to talk to the service manager Steve Ledrew at Whiteoak service and was told he knew all about it and in fact told him what to say. I have called and left messages and even emailed the service manager. NO RESPONSE WHATSOEVER! This isn't courteous or professional or what Ford is about!

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Recommend Dealer
No
Employees Worked With
March 18, 2019

"Always been helpful and fair. Good pricing too."

- Bob

I have purchased several cars, both new and used from Steve over the years. No hassle, fair and very understanding of the products he sells.

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Recommend Dealer
Yes
Employees Worked With
Mar 18, 2019 -

Whiteoak Ford Lincoln Sales responded

Glad to hear Steve was so helpful throughout your time here at Whiteoak Ford. Thanks for all the positive feedback, Bob!

March 09, 2019

"Excellent Customer Service-Second to none"

- Escape lover

Leo’s mannerism, professionalism, patience is second to none . He followed thru on ever step of the way , excellent customer service I Would definitely recommend him to friends and family Marie We knew Steve and he recommend Leo which turned out awesome Thanks Gentlemen Great service

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Leo DesRoches
Mar 11, 2019 -

Whiteoak Ford Lincoln Sales responded

Glad to hear you had such a great experience with our salesman, Leo. Thank you for taking the time to leave us a positive review. Hope to see you again, and enjoy the new Escape!

February 07, 2019

"Good service"

- Matt T

Staff are friendly and quick ro assisste you whit your issue the sale staff exelent in service quick to help and always willing the help i would not go any place else the whitoaks

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Leo DesRoches, Roxy Yeung
Feb 08, 2019 -

Whiteoak Ford Lincoln Sales responded

We appreciate the kind words, Matt, Thanks for taking the time to leave us a positive review :)

February 02, 2019

"Great costumer service"

- Mpires

I just leased a F-150 from WhiteOak. I had Ricardo Tourinho was my sale rep., which helped from the beginning to the end. He had showed and explained very well the lease and the alternatives together with his manager Daniel Burstein who tried as best he could to fulfill my budget to get the truck. I am very satisfied and hope to keep our business in the future.

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Recommend Dealer
Yes
Employees Worked With
Feb 04, 2019 -

Whiteoak Ford Lincoln Sales responded

We appreciate all the positive feedback on your leasing experience. Thank you for choosing Whiteoak Ford to get your new F-150, and we hope you enjoy it as much as we did helping you out.

October 30, 2018

""Free" Service Loaner??? "

- FordF150

I was on the White Oak website and I noticed there is a free service loaner while your vehicle is in for serivce.. I called the dealership to make an appointment and the person i spoke to on the phone was very rude and disrespectful towards me and insisting i pay for a service loaner (whien it's on the website "free"). I definately won't be returning due to the lack of customer service and communication with all of the service dept. Hopefully everyone else does the same..

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Recommend Dealer
No
Employees Worked With
Leo DesRoches
Nov 08, 2018 -

Whiteoak Ford Lincoln Sales responded

Hi, At our dealership we do not provide free loaners to everyone. We have in house Lincolns and use rental cars as well. We have tried to access your name in our system but was unable to find you. We do apologize that you felt disrespected and the person on the phone was rude. We are normally known for our great customer service and do not condone customers leaving with a bad experience and we do we apologize for the miscommunication. We want to solve this situation and turn it around to a positive solution. If you’d like to discuss this further, please contact our General Manager or our Service Manager. John Brimo (General Manager) Phone: 905.281.4600 Email: Jbrimo@whiteoaklincoln.com Steve LeDrew (Service Manager) Phone: 905.281.4610 Email: Sledrew@whiteoaklincoln.com

October 11, 2018

"Excellent mechanic!"

- Eric

James is an excellent mechanic. Straight to the point, and won't rip you off like other mechanics out there might. He showed me what needed to be done to my car, suggested options to save time & money. Will be taking my car here from this point on for service work. Thank you James!

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Recommend Dealer
Yes
Employees Worked With
September 28, 2018

"Straight forward and professional"

- Mrsomeone

Expensive labour but honest to the point, first time ever Ive been to big dealer and was impressed, they got themselves a customer, I will dump all the randoms scammer mechanics I go for service

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Recommend Dealer
Yes
Employees Worked With
September 23, 2018

"whiteoak services "

- KarenAnne 987

I have been taking my car to this dealership since I purchased my car. I found they treat me well and explain the challenges concerning my car whether it is simple maintenance or repairs. The service manager Steve Ledrew had always taken extra time with me and helps me understand any issues.I also appreciate that they have longer hours and are open on a Saturday as when you work full time there are far more extra hours that you can work with. In addition, I am aware that friends will tell me that I pay more as my car is serviced at the dealership, however I feel safer as I believe that Ford will stand behind the work performed on my car. I would hope that when I am ready to purchase my next car, that the number of years of support at this dealership could be taken into consideration. I will await any response.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Arash Babaei
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