We actually purchased two Ford/Lincoln vehicles in the last 3 months. One was from our friends at White Oak Ford, the other unfortunately was at a location downtown Toronto. Being able to compare the two sales gives me a unique perspective.
I've purchased from John Wickham twice - both times he was incredibly thorough - he went over every single detail with us and after we had left he called to clarify anything that was unclear - this is something you take for granted but believe me, it is not a given that the dealership will do this. He outlined the timeline and what was required from us to close the transaction - there were no surprises on the day of pick up and everything was ready to go when we got there - we didn't need to wait around, it was organized, efficient and best of all, easy.
The credit process was also incredibly easy. I am a small business owner and am often faced with a bit of a administrative nightmare when processing loan applications as I do not get T4's or pay-stubs to verify my income like a full-time employee would. Ana kept things simple for us and the entire process was quick and efficient.
Diane helped us close out our previous lease - she helped to facilitate multiple extensions as we needed a little extra time to figure out exactly which vehicle we wanted to purchase. She was incredibly patient throughout the process and worked hard to ensure that it was a seamless, worry free transaction for us.
I would happily recommend White Oak Ford others - I personally will not buy a vehicle from anywhere else.