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Wheaton Honda - Service Centre

Edmonton , AB

1.5
110 Reviews

110 Reviews of Wheaton Honda - Service Centre

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April 25, 2016

Happy with service Got an oil change done on my 2011 Honda Odyssey, the whole service change went fast and quick with appointment. I would go back again. More

by 2011-Odyssey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Anderson
April 11, 2016

Incomplete service done Took our Honda Pilot in for Airbag recall and oil change. horn fuse not reinstalled and worse yet, the fuse box cover was left laying upside down on More

by pilot,owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Meaghan Hallett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2016 -

Wheaton Honda responded

Hello Ms. Stadnick, I just wanted to follow up again after my last message and apologize for the experience you have had in our Service department, especially with regard to your vehicle being without a functional horn for several days. As you can appreciate, employees from all types of businesses make mistakes, and our technician made a mistake when performing work to your vehicle. I have gone through your repair order and verified with each person who was involved that your oil change and the airbag recall were definitely completed, but that in the technician's haste, he missed plugging the horn fuse back in, closing the fuse box, and putting it back in its place before we returned the vehicle to you. I have spoken with the technician and our Service Manager at great length to find out what could have transpired, and knowing the placement of the fuse box under the hood, I can confirm that no further damage could have been caused by having the fuse box not replaced, but do agree that no vehicle should ever be without a functioning horn. The technician in question has been working on Honda vehicles for many years, and performed thousands of recall repairs to vehicles; this is the first mistake he has made, and he does not take it lightly. I would still like to find out what we can do to regain your confidence in our dealership, and would love to speak with you directly to see how we can move forward from here. I am available to speak by phone at (780)463-7888 or in person at the dealership at your convenience. Please let me know what works best for you. Ian Clark, Assistant General Manager

October 22, 2015

Racist Representative We went to honda wheaton early today to check if what rims/mags they have available in store. We were assisted by a man (which I forgot to get his nam More

by HondaCarUser
Friendliness
Recommend Dealer
No
Employees Worked With
Eric Malkewich, Tim Noonan
Nov 05, 2015 -

Wheaton Honda responded

Thank you for your review - I also sent this message privately on October 23, 2015. I am concerned that you had a negative experience at our parts department and that you feel it may have been racially motivated. I have spoken with the employee that would have assisted you, and he is both surprised and apologetic that this was the impression he gave to you, as it was not at all his intention to not answer your question directly. I believe there may have been a miscommunication where he simply rushed to answer what he thought was the question without fully listening to what was asked of him, but as I did not witness the interaction, I cannot fully speak to the specifics. Wheaton Honda has always welcomed people of all races, religions and walks of life, including our Service Manager Hock Oon Yeap, who has been employed with us for more than 35 years. I'm glad to hear that you have always been happy with the service you have received at Wheaton Honda previously, and sincerely hope our relationship continues. If you would like to speak with me about this matter further, please contact me directly at t.clark@wheatonhonda.com. Ted Clark, General Manager

September 26, 2015

Customer Service Focused I dropped my vehicle off at the dealership for service using the overnight key drop and was happy with their focus on ensuring a quality customer expe More

by Eddie12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know, Karen Germscheid
August 22, 2015

Not satisfied with diagnose. This service centre just finished the recommended service on my 2012 Honda odyssey. Breaks were inspected at that time. I came to know when I drove to More

by Mani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Avery Yeung
August 16, 2015

Great Customer Service I visited Wheaton Honda and I was impressed by their Great customer Service. Evan is very professional in his approached and attend to me promptly and More

by eangel13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
August 08, 2015

Professional Service Went in for a routine oil change. Several other problems were found with my car. Some cost were reasonable. But the big ticket items were quite More

by Narajin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Caroline, Kayliegh
July 27, 2015

Great followup After I purchased my used Acura from Wheaton, there were a few things that were not yet fixed when I came to pick it up. Carlos was assigned to my cas More

by Christy2009
Recommend Dealer
Yes
Employees Worked With
Carlos
July 08, 2015

Efficient and timely Since I bought my CR-V several years ago, this is the only place that I get it serviced because the staff knows what they doing. I trust their traini More

by pdangsta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hock Oon Yeap
June 30, 2015

Always considerate Each time we have been to Wheaton Honda for service, they have made it as quick and pleasant for me and my children as possible. Free donuts?? Always More

by brandimorp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The girl in the quick service office, very courteous and pleasant. Sorry, don't remember her name!