Wheaton Honda - Service Centre

Great Sales Experience. Service could use some more training My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is will My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is willing to assist in other departments to keep their clients happy. More

"Express" Lane Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as mea Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as meaning well UNDER an hour. Else....why not make an appointment when I can plan on being there longer. If this is how you operate your express line, a courtesy might be to let your costumers know that before they drive to Honda and waste their whole morning. Only positive thing was the Tim's coffee we got down the street after we left. Poor service, poor experience, poor in general. More

Replacement part quality problem handled very well A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, re A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, remedied the problem, fully explained the parts issue and even sent me home with a biodegradable product to help clean up the leaked oil. I felt that is going the extra mile. Thanks Hock. More

The WORST Service EVER!! I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweel I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweeling sound coming from my engine which I told them I thought might be the belt. Meaghan, the Service Advisor advised me that the sound sounded like the brakes, not the engine and that if there was another sound then we were dealing with 2 seperate issues. After the mechanic looked at the car Meagan advised that both my front and back brakes needed replaced, and that they didn't hear any sound other than the breaks, but that they checked the belt and it was in good condition. 2 days later I took my car to Tire Warehouse (on 99thSt) and within minutes they told me that the sound wasn't just my brakes. It turns our it was a belt tension pulley that needed replaced. I DO NOT understand how a HONDA mechanic can look at a HONDA and not see the issue (even though I directed them to the right area), yet a private mechanic diagnosed the issue within minutes! When I asked Meaghan she advised that they didn't look at the belt tensioner, they just checked the belt itself. ALSO, turns out that ONLY my front brakes needed repleced while my back brakes were in good condition (Meaghan told me I needed all 4 replaced!). Meaghan was NOT pleasent to deal with and kept treating me like I had no idea what I was talking about/was dumb. I was NOT impressed by her attitude from start to finish. This is VERY typical of the service I've recieved to date at Wheaton Honda. AVOID IT AT ALL COSTS. I will never return, even for FREE service. More

Perfect I expected to pay $350 to $400 on a service. The work came out to be under $175, and everything was done perfect! Happy me! I expected to pay $350 to $400 on a service. The work came out to be under $175, and everything was done perfect! Happy me! More

Misdiagnosed an oil leak Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewh Poor experience. Misdiagnosed a simple oil leak and was going to charge for unnecessary work. Correct diagnosis and work at half the price done elsewhere. More