Edmonton West End Nissan - Service Center

Service Lapses At this WE NIssan Dealer - AVOID AT ALL COSTS I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted I had a rear wiper fixed by them and discovered after I had picked up the car and brought it home that the side panel inside the car was left unbolted! no quality control. I had to take it bakc toget it fixed. I recently took my x-trail in for an oil leak and they BROKE the cover that they had to open to fix the leak and now are refusing to replace it. I checked the car underneath when I noticed the leak and saw nothing hanging loose. Their service manager didn't even know that you have to take the cover off to fix the leak but was fighting any attempts to pay for it. Also when has a mechanic NOT pointed out work that needs to be done on your car? assuming that he had noticed it, it was his place to let the customer know. Thats how they make money for heavens sake!! Even Nissan canada looked at it casually and walked away. Needless to say I will NOT but a Nissan and certainly won't step into this dealership that lacks morals, ethics and general common sense thinking. it could be because of the service manager!! More

Terrible Service Department I found myself in a situation last week where i needed a key cut for my 2001 Nissan Sentra by code as i did not have a spare. I chose to go to West En I found myself in a situation last week where i needed a key cut for my 2001 Nissan Sentra by code as i did not have a spare. I chose to go to West End Nissan as 5 or 6 years ago they had cut a key for me in the exact same way. When i got there i was helped by a young lady at the service counter ( i didn't get her name but she had red hair in two buns and was wearing Nightmare befor Christmas tights). She wasn't sure how to cut the key so she had a coworker help her. When she initially returned with the key she said something must have been wrong as the key didn't cut properly, which clearly it hadn't. When she returned with the second key the result wasn't any better really but i took the key to try it out anyway. No surprise at all it didn't work. When i returned to the dealership to let them know they couldn't explain why the cut looked like it hadn't even been cut. Their only solutions were to go to another dealership to have them try and cut a key or to have all the locks in my vehicle changed as "they're probably worn". They aren't as i have no problems with any lock on my car. This unnecessary repair would have cost several hundred dollars when all was said and done. Instead what i idid was go to a professional locksmith (should have done that in the first place) and had them cut the key using the code as well. The key that i had cut at Master Locksmith worked perfectly, in every lock and the ignition of my car. When i returned to West End Nissan the following day to get a refund on the useless key they "cut" I showed the same young lady what the key should have looked like. Her response was "ok." No apology no nothing. I mentioned to her that they might want to have the key cutting machine serviced or calibrated as it was obviously not working or they had done something incorrectly when trying to cut the key. Again the response was "ok." If you aren't going to maintain your equipment or train your staff to use it don't offer the service. Her lack of acknowledgment in not having cut the key correctly and the fact that the service managers only response was to have the locks changed in my car is really appaling. I will be buying a new vehicle in the next little while and i will NOT be going to West End Nissan to look at their vehicles. My brother in law was with me during this and he was appalled at this as well and I know he and my sister will also be buying a new car soon as well and they are NOT going to West End Nissan either. More

Service Centre work I own a 2004 Nissan Maxima and have not had to go to Dealership for repair work in over 15 years. I have my own mechanic that I always use, however h I own a 2004 Nissan Maxima and have not had to go to Dealership for repair work in over 15 years. I have my own mechanic that I always use, however he could not repair an issue that I was having and said I would have to go to a dealership. After reading reviews of all Nissan dealers in and around Edmonton, I was really afraid to take my car anywhere. I chose West End Nissan, and am happy that I did. Right from the first phone call, with Amber, to my sevice technician Rian. They were both, very knowledgeable, detail orientated, and had superb customer service. Their smiles, eye contact, and gift of making one feel very comfortable is a wonderful trait to have. My car was in and out in no time and the price for the repair very reasonable. I will certainly recommend West End Nissan to anyone. Thank you West End Nissan!! More

Took my car in for a routine first time oil change, i was concerned with my tires because after only 6 months of me havin gmy car and driving only 1500 kms, they were bulging.. dangerously. I was told there concerned with my tires because after only 6 months of me havin gmy car and driving only 1500 kms, they were bulging.. dangerously. I was told there was nothing they could do for me because they dont warrant the tires.. which makes sense.. but im a paying loyal customer and any help or advise would have been appreciated. I am currently being refused to have them PROPERLY inspect my tires after they told me they would.. and after i had to leave my car over night and busing to work, now they for some reasn have been instructed not to do so. All i want is a proper inspection to accurately decide if it was damage or and manufactures defect.. West end Nissian is one of the the worst dealerships ever. worst first time service experience. I will be terminating my lease due to them refusing to help me in anyways.. cant believe it only lasted 7 months. crappy service crappy products and parts. More

Not impressed with service shop, we had it in for brakes in november 2010(32K) and doing them again in 15K. the first time we had to wait for 1.5 week for dealer to get the brake pads, something that i thin in november 2010(32K) and doing them again in 15K. the first time we had to wait for 1.5 week for dealer to get the brake pads, something that i think any dealer would carry, complained then and was told that GM would call and he still has not called, that was 11 months ago. Now we are doing another brake job on the back and maybe i am wrong and somebody can correct me but would you not expect them to wear out around the same time. I had a ford winstar that went to 130K and did not have any brake issues and did not pay that much for the van. I am not impressed with the working aspects of the Nissan, if I have to change brakes every 30K it does get expensive. If you think that this SUV was braking hard and burning up the street I would like to tell you that my wife drives this SUV very soft and babys the darn thing. We even had to replace the 20" tires which are not cheap at 32K and the dealer would not do anything for us. Just a bad taste from this dealer. More