Edmonton West End Nissan - Service Center

Frustrating customer service Had our Nissan Pathfinder (2++ years old only) service for a transmission changed under warranty. We requested for a service vehicle as they have to Had our Nissan Pathfinder (2++ years old only) service for a transmission changed under warranty. We requested for a service vehicle as they have to order the parts that would take four (4) days to have it. But they said don't have available service vehicle, my husband just keep on phoning them as we have some appointments to go to and kids activities that needs transport but we don't have a car to use. Plus, going to work by taking a cab or uber is costly too. It's just frustrating having this kind of customer service while during the time of buying the vehicle you will hear the promises from them but when it's needed they are not just there to help you. More

Service Issue I recently took my Nissan Murano in to have a problem with the window fixed. Please note I have had all my servicing on this vehicle done at this dea I recently took my Nissan Murano in to have a problem with the window fixed. Please note I have had all my servicing on this vehicle done at this dealership. The vehicle is now off warranty because it is 3 years old. The driver side window will not roll up any more! After having my vehicle for the day they told me the window motor and the regulator were gone. The quote was $900 and I would have to pay for the parts before they would order them. After talking with a few friends I decided to get another quote. I got a quote from a very reputable dealer who said the motor was fine and it only need a regulator. The total cost installed was less than $500. I have owned many vehicles (some with 270,000 Miles on them) and have never had the window break down. Also further to my visit to West end Nissan when I went to pick my vehicle up they gave me the keys and I had to go looking for it in the lot on a snowy day. This is after they make you fill in a review on line.. Very sneaky. Had I filled in the review after I left the dealership my questions would have definitely been answered differently. I would not recommend this dealership. More

Terrible customer service First service I had done on my Nissan Rogue was October 2018. This was for a basic tune-up and winterizing, also had asked to have a duplicate key fob First service I had done on my Nissan Rogue was October 2018. This was for a basic tune-up and winterizing, also had asked to have a duplicate key fob made. Was asked when I booked if I was going to need the shuttle service, I said yes! After dropping off my vehicle that morning I was told that the shuttle was out, but should be back shortly, well 1 1/2 hours later I went to service desk and asked what was happening and only then was told that the shuttle had gone out to the airport and was running a little late!! No one bothered to come and let me know what was going on in all that time!? Girl at service desk then offered to drive me to my location of choice herself! Next time I went back was in December because I couldn’t get my remote car starter to work, and thought it might have something to do with the newly programmed key fobs? Was told, no, it must because I need a new battery or it was in “valet” mode and I just needed to press the buttons in a certain way, all of this was incorrect! Turns out there was a duplicate basic fob inserted under the dashboard near the steering column, that I was unaware of as I purchased my vehicle used in 2017 and it came with this Viper remote car starter that worked fine, why would I ask how? Anyway, I emailed the service manager Chris on January 12th asking what my options were to get this remote working again, and almost 3 weeks later have still had NO RESPONSE, despite the fact that he told me to e-mail him if I had any more questions or concerns?? I tried phoning today was told he had just stepped out but they would have him call me back, but no surprise, he didn’t! Regardless if you can or can’t help me with this problem, you don’t ignore your customers, RIGHT??! More

Great customer service. strongly recommend anyone to purchase vehicle from Westend Nissan . If you want to drive with peace of mind after buying a vehicle, stick to Westend strongly recommend anyone to purchase vehicle from Westend Nissan . If you want to drive with peace of mind after buying a vehicle, stick to Westend. The customer service is excellent. I am very happy with the Dealership. Thank you tinnie for your sincere and honest recommendation besides humble approach to the customers like me. New or old, they deal with every customer in the best manner. You feel more comfortable to deal with them. More

Front desk to the Service Manager are pleasant people. My experience with Nissan West Edmonton was a nice one, I took my car there for repairs and they performed a fantastic job. The service Manager and th My experience with Nissan West Edmonton was a nice one, I took my car there for repairs and they performed a fantastic job. The service Manager and the whole crew are courteous and well trained for the job. I will recommend them again for other customers. More

Service I just did change oil and asked to check my heating as there was a changes but I do believe that the coolant. I took my car and told me that its just I just did change oil and asked to check my heating as there was a changes but I do believe that the coolant. I took my car and told me that its just the engine idle they even told me that they did my tire where in I checked before and after but it wasn’t maybe because i told them not to do the major check that cost 600$$$? Before buying car make sure to understand the package in regards to warranty for change oil etc. cuz it’s not true. More

Excellent Service Bought my Murano Platinum from Nissan Go Auto (terrible to deal with) because they had the interior white on white IS THE ONLY REASON I went to this d Bought my Murano Platinum from Nissan Go Auto (terrible to deal with) because they had the interior white on white IS THE ONLY REASON I went to this dealership. I did however have a choice as to where I would like the servicing to be completed. West End Nissan is very professional, keeps you up to date and polite! Exactly what you would expect!!! Great job! More

Beware. Shop around for service prices at other dealers No issues with the quality of the service or their frontline personnel. BUT Wow. $54 higher than other Alberta & BC Nissan dealers for the same routi No issues with the quality of the service or their frontline personnel. BUT Wow. $54 higher than other Alberta & BC Nissan dealers for the same routine oil change & inspection. Looking at their charge rates for oil-products, I think the customer could purchase their synthetic oil product for them cheaper & charge them for your time. Contacted Nissan Canada to see if they endorse this behavior in business practices for their loyal Nissan customers. Seems they do & they elect to see no issues with excessive charge disparity between dealerships in service charges for routine service; -("We regret the circumstances which prompted you to contact us and apologize for any inconvenience you may have incurred. In regards to your inquiry, please be advised that Nissan dealerships are free to set their individual pricing, which may differ from the MSRP, as they are independently owned and operated. Thank you for the opportunity to respond. Sincerely, Customer Care Centre") Not cool. Not "customer care". My story of service invoicing experience, as a seasoned 3rd-time purchaser of quality Nissan vehicles, otherwise having proven to be an exceptionally well-engineered vehicle (no issues there): Over a number of years, we have sought routine maintenance services from various Nissan dealerships in Alberta and British Columbia, most often in Edmonton. We typically seek that maintenance using the convenient Express Service available at many Nissan dealers. I have however noted for the past number of years some rather great disparity between Nissan dealerships in their service invoice-charges (across both standard non-synthetic oil changes and synthetic oil changes) despite this particular type of service being a rather routine, simple and quick service task. This has been evident during maintenance in our previous two Nissan vehicles the past decade prior to engaging a pre-paid maintenance plan this time, so such differences in charge-out rates have been a consistent pattern for some years now. With our current 2015 vehicle, we purchased a pre-paid maintenance plan for routine oil changes. Since we prefer using synthetic grade oil, by personal choice we do accept and expect to pay 'reasonable' net extra charges associated with that product when obtaining service. The pre-paid maintenance plans do help at least in-part, to equalize some of this dealership charge disparity, since I presume dealerships are bound by a consistent cost assumption across all Nissan dealers when under a pre-paid plan. With that said however, in my initial 2 oil-changes at 2 different dealerships in Edmonton-Alberta area during this current 2016-year (Sherwood Nissan, West End Nissan), I note rather distinctly higher charges for the additive synthetic oil product at one of those dealerships. So I naively queried Nissan Canada in an attempt to understand how Nissan Canada permits such circumstances to occur, particularly where the oil-product should be considered a component “part”, and therefore subject to more consistent Nissan pricing guidance... (apparently not so, silly me). I provided them copies of the invoices from 2 dealerships to demonstrate the gravity of charge-disparity between 2 Alberta Nissan dealers, and also checked one rather common retail auto supplier offering the identical synthetic oil product. One dealer (Sherwood Nissan) offers an extremely competitive rate for that oil-product in their service pricing, suggesting they are offering a price reflecting bulk purchases and genuinely charging only the “net cost” of price difference between the “non-synthetic” oil product covered under pre-paid maintenance plan and higher-value “synthetic” product. The other dealer (West End Nissan) evidences a rather inequitable business practice, since the invoice rate for that same synthetic oil product unreasonably exceeds the off-the-shelf rate at an Alberta retail chain, even after accounting for a suggested 10% dealership parts discount notation on the invoice. How far apart are these prices? 2016 synthetic oil prices (Mobil1): • Sherwood Nissan c.$6.45 /litre net charge (invoice) • West End Nissan c.$14.40 /litre net charge (invoice) • Canadian Tire $13.99 /litre (advertised retail price) In the end, I paid a net extra charge (pre-GST) of $86 for synthetic oil after crediting my pre-paid maintenance plan for the normative oil change cost. In this case, the gravity of net total service charge at West End Nissan is c.$54 higher than other dealership for the same Nissan service (including multi-point inspection each dealership) and same product. On the surface, this appears to be a suspicious effort in dealer cost recovery associated with pre-paid maintenance plan circumstances, and largely removes the benefit of such plans. In my perspective, left unaddressed, it also represents questionable business practices that do not reflect positively on Nissan Canada as a corporation. Well, apparently Nissan stands by their dealers in fullest discretion to charge their customers whatever pricing they wish as independent owned and operated businesses. Guess this experience lessons it indeed best to shop-around, & call for pre-quotes to compare service invoice costs, ...same corporate brand, same vehicle, same service routine, totally different prices. So much for loyalty to the customers interests. We'll seek our services at alternative dealerships. More

"Fell through the cracks" That was what I was told when the Service Center fail to call me to let me know if the parts for my 2015 Pathfinder was in. I would think that after That was what I was told when the Service Center fail to call me to let me know if the parts for my 2015 Pathfinder was in. I would think that after purchasing a brand new vehicle that had small scratches that they would be more helpful in getting these issues fixed; however the service department not only ordered the wrong parts but they kept making excuses for not having the parts in on a timely basis. It took over 3 weeks for me to get the vehicle finally fixed and had to drop it off and pick up multiple times. To be fair they did have a loaner ready for me each time but it would not have been necessary had they done the job right the first time. More

Great service.... Until they have your money I had a used Nissan vehicle (private sale) inspected here because the previous owner had all his service performed here (pre-purchase inspection). I a I had a used Nissan vehicle (private sale) inspected here because the previous owner had all his service performed here (pre-purchase inspection). I also asked them to check for a couple different problems I had noted. Their inspection report indicated a lot of maintenance items that the had been neglected, and a missing part. I asked again about the problems I had noted, and they said the problems didn't exist when they checked for them. After purchasing the vehicle, I tried to follow up with the service manager to have the vehicle's service records released to me. They said they couldn't release them without the owner's consent. I then provided proof that I was the current owner, and asked them to enter my name as the current owner in Nissan's system (for recalls and such). I also mentioned to them that the missing part was likely removed by their service guys, and not re-installed during an oil change that they had performed. I tried following up wth these three things several times, but there was never any further response. They were quite helpful right up until the time that I picked up the vehicle after the inspection, however. Explaining in detail the items that they had identified that required attention. The shuttle was very courteous and easy to use. They were also wrong about one of the extra problems I asked them to check on, and the vehicle still has the problem even though they said it wasn't present. More