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Wally's Nissan of Latham - Service Center

Latham, NY

4.7
1,781 Reviews
Call Service Center (518) 288-9593

1,781 Reviews of Wally's Nissan of Latham - Service Center

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May 18, 2024

Had a damaged tire just before a long trip. Eric & Totaram got me right in, took care of the road hazard warranty and got me back on the road. More

by geoh080
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Totaram Ram
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May 18, 2024

Would never use this dealership never keep there promises always lie was much better when it was the other owners More

by wbortlej
Recommend Dealer
No
Employees Worked With
Nikkie Traficante
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 18, 2024

I was made to pay for labor for a part that is covered under a recall. I suggest you find a dealer that will treat you fairly. Also, as I went to drive out of the dealership a warning light came on tha More

by ctaylor26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Gagliardi
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024

Buying experience was excellent. The staff was knowledgeable and made the purchase fun. The service department is great, friendly and fast. More

by grattans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Wally's Nissan of Latham responded

Dear grattans4, Wow, thank you for the amazing 5-star review! We're glad you had a fun and informative buying experience with our knowledgeable staff (especially Eric Messier, Phil Gagliardi, and Kelly Vincent!). We're also thrilled you found our service department to be excellent in all aspects. Is there anything specific you loved about the sales process we could highlight? Thanks again for recommending us! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 10, 2024

It was a ridiculous wait! I had an 11:45 AM appt and they took 2 hours to tell me what was wrong when I already had told them what Midas had said. I will say though after th More

by SUNBEACH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people
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May 11, 2024 -

Wally's Nissan of Latham responded

Dear SUNBEACH21, Thank you for taking the time to share your feedback with us at Wally's Nissan of Latham. We appreciate you acknowledging the courtesy of our team in providing a loaner car and resolving the issue with your vehicle. We understand your frustration with the wait time, and we sincerely apologize for the inconvenience. We are constantly working to improve our service efficiency, and your feedback helps us identify areas for improvement. We will take your experience into consideration as we strive to better meet our customers' time expectations. Regarding service pricing, we encourage transparency and can assure you our prices are competitive and reflect the expertise of our certified technicians. We'd be happy to discuss this further with you if you'd like to reach out to our service department directly at (518) 278-0766. Thank you again for your feedback and for choosing Wally's Nissan of Latham. We look forward to serving you again in the future, hopefully with a much smoother experience. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
May 04, 2024

Friendly, timely and professional service. The waiting room was comfortable too. It was a positive experience. More

by RESILIENT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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May 09, 2024 -

Wally's Nissan of Latham responded

Dear RESILIENT1, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service friendly, timely, and professional. Creating a comfortable environment for our customers is always a priority for us, so we're glad to hear that you enjoyed the waiting room as well. If you ever need anything in the future or have any feedback to share, please don't hesitate to reach out. We look forward to serving you again! Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 27, 2024

I was very happy with Mike the salesman. He was able to get me into my new car on the day I walked in. He also followed me to return my rental. More

by sliver1160
Recommend Dealer
Yes
Employees Worked With
Michael Costello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Wally's Nissan of Latham responded

Hello Silver1160, Thank you for your positive feedback about your experience with Mike, our salesman at Wally's Nissan of Latham. We're delighted to hear that he provided excellent service and efficiently assisted you in getting into your new car. We appreciate your recommendation and are pleased to know that you had a smooth and satisfactory experience with us. If you have any further questions or need assistance in the future, please feel free to reach out. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 18, 2024

Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More

by GINNYBRIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 17, 2024

Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More

by balderman308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Messier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Helpful
April 12, 2024

Awesome job thanks so much for doing such a great job! Quick and reliable service More

by shellylillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Wally's Nissan of Latham responded

Dear shellylillian, We're so happy to hear that you had a great overall experience with Phil and our service team! Thank you for the kind words and for recognizing their efforts to provide quick and reliable service. We always strive for top-notch service in every aspect. Would you mind sharing a bit more about what might have impacted your ratings for service price transparency, workmanship, and service time? Your feedback helps us pinpoint areas for further improvement. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

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