Volvo of Unionville

Volvo of Unionville responded

Thank you Anja for your kind words about your experience with Paul at Volvo of Unionville. We are glad to hear that your experience meet your expectations and was worth the far drive. We strive to be transparent and honest in the information we provide, respond in a timely manner, and pay high attention to detail in order to provide our valued guest with the highest quality of customer service possible. Thank you once again for your support and recommendation of Volvo of Unionville. We hope you enjoy your new Volvo!

Volvo of Unionville responded

Please allow us to thank you for your review again, Amir on this review platform. Kindly accept our sincere apology if the fuel recommendation info was not clearly delivered on the day of purchase. Since 2016, the introduction of Volvo new generation Turbo engines, the fuel recommendation has not been changed and the recommendation label is always on the fuel door. Our sales management has also indicated to all of our sales consultants to remind customers that 91 octane rated fuel is recommended by Volvo, which is common on most, if not all, European brand vehicles with Turbo engine, so that our customers can get the best gas mileage, lower CO2 emission and in terms of air quality, it is also better to the environment that everyone lives on. More info can be found from European Chemical Industry Council - Cefic AISBL website: https://www.sustainablefuels.eu/policy-priorities/high-octane-and-co2-reduction/ Fuel consumption will vary based on different factors like the ambient temperature, the type of tires that are being used on the vehicle, traffic and road conditions etc. Accordingly to EPA (United States’ Environmental Protection Agency), a drop in temperature between 24 and 7 degrees Celsius (°C) can increase fuel consumption anywhere between 12% and 28%. The test report of your XC60 from the last visit on Jan 13th, 2023, we found the average fuel consumption was 13.6L/100km in our "city road test" and it was between -2°C to -4°C on that day. The published fuel consumptions from Natural Resources Canada are 11.7 (City), 8.6 (Highway) and 10.3 (Combined) for a 2021 316hp XC60 T6 AWD SUV, so it is not too far off under the weather condition on Jan 13th and vehicle equipment condition (with winter tires) on your richly loaded XC6 T6 AWD SUV. As per comments from Natural Resources Canada, it is impossible for a laboratory test to simulate all conditions that you may experience on the vehicle. We hope you can understand. You can find more info from Natural Resource Canada website: www.nrcan.gc.ca as well as EPA website: https://www.epa.gov/ Dealership management has also started an investigation on the documents for this purchase that took place on October 2022. We found the on duty manager accepted a signed offer from you for the purchase price which is also on the final sales contract after price negotiation, so we can only assume a customer agreed on the purchase amount before submitting an offer to the seller for the purchase. However, investigation is still on going with all the evidences to make sure we have a complete picture on this case. As a reputable Volvo dealership, we do appreciate and will accept all inputs and comments from our invaluable customers like you and this is how one can improve and grow. Thank you once again for giving us the opportunity to review, re-evaluate and become better.

Volvo of Unionville responded

Thank you Alan for your kind review of your experience at Volvo of Unionville! Your positive affirmation and acknowledgement of our team is very meaningful to us. We always strive to provide an smooth and enjoyable purchasing journey through honest and timely communication, as well as exceptional customer service. It was our pleasure that we met your expectations and we hope you enjoy your new Volvo!

Volvo of Unionville responded

Thank you Abner for you kind words regarding your experience here at Volvo of Unionville with Andrew, Rachel, and David! We are glad to have had the opportunity to provide you with a pleasant experience in buying your new Volvo XC90. We strive for excellence in friendly customer service and transparent communication during the whole process. Thank you again for your acknowledgement for Volvo of Unionville, and we hope you enjoy your new Volvo XC90!

Volvo of Unionville responded

Thank you Wen Lee for you kind words regarding your experience here at Volvo of Unionville with Bosco and David! It was our pleasure to help our loyal customer like you to find your new Volvo. Here at Volvo of Unionville, it is our priority to create a professional and comfortable environment for you to learn more about our vehicles, and for you to feel confident of your choice. We strive to provide exceptional customer service and information through all procedures during the vehicle purchasing process. Thank you again for your acknowledgements towards the Volvo of Unionville team. Your recommendation is very much appreciated. We sincerely hope you enjoy your new Volvo!

Volvo of Unionville responded

Thank you Grace for your kind review of your experience with Bosco and the team at Volvo of Unionville! First of all, congratulations on your bundle of joy! We at Volvo of Unionville always put our best foot forward to bring you a stress free and straight forward experience in vehicle purchasing. We are happy to be able to find you your dream full electric Volvo and honored that you chose us to assist you. Thank you again for taking your time to write this review and we hope you enjoy your new XC40 Recharge !

Volvo of Unionville responded

Thank you Ronald for your kind review for the Volvo of Unionville Team! We are happy that you chose Volvo, in particularly Volvo of Unionville! Here at Volvo of Unionville, we prioritize your experience through transparent and patient communication. It was a pleasure to work with you. Thank you again for choosing Volvo of Unionville, and we hope you enjoy your new Volvo XC40 Recharge!

Volvo of Unionville responded

Thank you Yanny for your positive review! We strive to provide you with a welcoming environment and professional, friendly experience at Volvo of Unionville. It was our pleasure to work with you. Thank you again for your business and enjoy your new Volvo!

Volvo of Unionville responded

Thank you Monica for your positive review of your experience with Bosco, David, Pat and Rachel at Volvo of Unionville! Our priority is to always create a welcoming and enjoyable experience , Your positive review is a honest testament to our timely communication, professionalism, and customer service! We sincerely hope you enjoy your new 2023 Volvo V60 Ultimate like you enjoyed your previous ones and thank you again for taking your time to write this review.

Volvo of Unionville responded

Thank you Paul for taking the time to write this write of your experience at Volvo of Unionville. We are humbled and heartened to hear of your high praises and your great experience at Volvo of Unionville! We strive to provide excellent services from the moment you contact any member of our team. Thank you again for your recommendation of our dealership and we hope you enjoy your vehicle!