Volkswagen Villa

Simply a great dealership with strong client focus. The sales specialist whom I dealt with at the Volkswagen Villa was very professional, courteous and sincere, which made the car buying experience abs The sales specialist whom I dealt with at the Volkswagen Villa was very professional, courteous and sincere, which made the car buying experience absolutely a smooth one. As someone who wasn't from GTA, the sales staff member went above and beyond with customer service in addressing my concerns. Traditionally, car shopping can be such a stressful experience as the sales team is often interested in making a quick sale instead of listening to the customers' needs. In addition, both sales specialist and the Business/Financial Services Manager were helpful/knowledgeable regarding Volkswagen products/services and did not apply any hard-selling tactics which was awesome. Overall, this dealership is very transparent and will go beyond to make sure you are satisfied! More

I leased the new VW TAOS from VW Ville, Connie was helping me to lock a good deal and the overall process from show room, test drive and review the lease term was smooth. Thank you Connie. helping me to lock a good deal and the overall process from show room, test drive and review the lease term was smooth. Thank you Connie. More

With some misgivings in potentially purchasing our first all electric vehicle, Vincent Lee and Jack Yu at the dealership was able to put us completely at ease. They were straight forward and was able to pr all electric vehicle, Vincent Lee and Jack Yu at the dealership was able to put us completely at ease. They were straight forward and was able to provide all the answers to our many questions It was a most pleasant experience and we strongly recommend this dealership. More

Just bought a GTI from VW Villa. My sales rep Vincent was a pleasure to deal with and very professional from start to finish. The delivery of the vehicle was very smooth and the spec My sales rep Vincent was a pleasure to deal with and very professional from start to finish. The delivery of the vehicle was very smooth and the specialist Giulio explain all the details of the car to us. Thank-you again to Vincent and the team at VW Villa!! More

It was pleasure to meet with Sales representative Dave Dhrumit. Excellent service and excellent car. I am enjoying my new Tiguan 2022. Dhrumit. Excellent service and excellent car. I am enjoying my new Tiguan 2022. More

My experience with Volkswagen villa was very positive. Alireza helped me make the purchase and he was very helpful, efficient, responsive and professional. I would recommend him to my friends and family! Alireza helped me make the purchase and he was very helpful, efficient, responsive and professional. I would recommend him to my friends and family! More

I recently purchased a 2022 Taos from VW Villa dealership. The salesperson, Ali Ronaghi, was very responsive, professional and helpful throughout the whole process. I'd even go as far to say it dealership. The salesperson, Ali Ronaghi, was very responsive, professional and helpful throughout the whole process. I'd even go as far to say it was a pleasant experience from the time we initially spoke to the time I drove the car off the lot! Overall, I was pleased with to work with Ali and the staff at VW Villa. More

This is my second car that getting from VW Villa,great atmosphere, very professional and knowledgeable,friendly and helpful person.My contact was Vincent that effort a lot to help me out to get my brand n atmosphere, very professional and knowledgeable,friendly and helpful person.My contact was Vincent that effort a lot to help me out to get my brand new Tiguan patiently with great service as usual. More

I was completely prepared to JUST look and compare a couple models that were in my mind as this was the first dealership I step in. But with the help and friendly services I got from Brandon Hu, I event couple models that were in my mind as this was the first dealership I step in. But with the help and friendly services I got from Brandon Hu, I eventually made up my mind for getting the car and Brandon made the effort to get the price within my budget. Thank you Brandon! More

I purchased a used vehicle and was told the moment I sat down "This car is priced to sell so there will be no further discussions of price adjustments." That should have been my first sign to walk. I too down "This car is priced to sell so there will be no further discussions of price adjustments." That should have been my first sign to walk. I took the vehicle for a test drive and he came with my partner and I; I've never experienced that before. After taking it for a test drive I specified I wanted the vehicle but asked about chips in the front of the vehicle being repaired. I didn't try to haggle, I wasn't a complicated customer. The rep assured me that was they would take care of this before I picked it up. I am called 5 days later to pick up the vehicle. When I arrive I am told that due to an oversight they were unable to complete the chip repair. I was not happy about this; I wish I was told this instead of being told to come and pick up the car as they stated it was ready. I was then told that I can bring the vehicle back in a week tp be repaired. I travelled several cities away and was not prepared to come back. He then said it is all he can do. I then asked to speak to the manager and he came over to ask "So what is it you want me to do?" in a tired and annoyed tone. I told him that that was his job to figure out. He then offered me "I don't know, what about a water bottle or t shirt?" At this point it was clear the type of professionals I was dealing with and despite being lied to, taken advantage of and jerked around, I loved the vehicle and the colour so I just wanted to leave. The sales rep then escorted me to my new vehicle. As we were walking my father met up with the rep and I. He noticed that the car was not repaired and asked the rep again about it. I interjected to let my Dad know that I already discussed it. My father then rudely said "used car salesman that lies, surprise." I completely agree my father was out of line but what happened next was ridiculous. The sales rep took extreme offense to this, started swearing and getting in my Dad's face. He was actually lunging at us trying to intimidate us. When we asked for the dealership owner he said "I don't know her, never met her." I almost called the police but instead took my keys and left. After getting in the vehicle there was mud smudged all in the door jam and the gas tank was at 1/3 full. A day later, I inquired after about who would be touching up my car. I was then told that I Would get an email in the next few weeks. A week and a half goes by and I am sent an email from rep asking when I can bring it in so HE can touch it up. I told him that I thought a service member would be doing it and he said that he is always the one to do so. Overall the rep had a poor attitude and said verbatim "It's used, what do you expect?" I then opted to have the touch up pens sent to me as I would not want someone with his type of work ethic touching my new car; even though to him its clearly a used piece of junk. When I called back asking for the owner I was told she would call me back. That was 3 months ago; I guess she's busy dealing with all the upset customers. More