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Volkswagen Victoria

4.8

85 Lifetime Reviews

3329 Douglas St , Victoria , British Columbia V8Z 3L2 Directions
Call (250) 475-2415

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85 Reviews of Volkswagen Victoria

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March 22, 2016

"Ultra-Satisfied Customer"

- Trevor Weber

Good day readers, I write this review following an excellent experience at VW Victoria: My wife and I have spent the last 4 years in a Golf GTI, we loved the car and had every intension of upgrading to another once our lease was up. Recently, VW offered us the opportunity to end our lease early (3 months in fact) in order to take advantage of some limited time offers on the new 2016 Golf. We drove away happy in a new 4 x door white Golf with ultra low financing. To bend the rules I'll use names here today. Our Salesmen was Brent, Brent was easy going, honest, knowledgeable, helpful, and to our surprise, Brent didn't use obvious leverage avenues to push a sale, it was a very comfortable experience for us. You will find this to be a typical trait for the sales staff at VW Victoria. The second name is Daniel, Daniel is part of the management team. Daniel did what it took to guarantee that my wife and I drove away knowing that we received the best deal possible. In conclusion, My wife and I have a high quality car, every aspect of the car suits our needs and wish lists. We were able to take advantage of special offers as well as ultra low financing by getting out of our lease 3 months early. We drove away 100% satisfied - this all because of the Management and Sales staff at VW Victoria. My wife and I will take this opportunity to give a special thanks to both Brent and Daniel, plus an extended thanks to the balance of the VW Victoria team! Cheers, Trevor

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Recommend Dealer
Yes
Employees Worked With
Brent Moroz, Daniel Shaver
November 20, 2015

"Untrustworthy, rediculous prices, poor service"

- thisdealershipsucks

This dealership charges obscene rates for any type of repair/maintenence, show no customer loyalty and have well below average customer service. Do yourself a favour and go ANYWHERE else for you volkswagen needs.

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Recommend Dealer
No
Employees Worked With
Unknown
September 11, 2015

"Unreasonable waits"

- New golf owner

I went to the dealer to buy replacement keys. $500 for two, plus $60 to code them. Cost more than a cell phone and does much less. Made an appointment to get them coded at 11:30. Was told it couldn't stat until after lunch time. So why make an appointment for 11:30? I asked if I could run errands and come back after lunch, they said yes, and made another appointment for 1. Came back and was told it's another 1 1/2 hour wait! Stupid bloated system.

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Recommend Dealer
No
Employees Worked With
Passmore.
September 19, 2014

"Fair Pricing, No Pressure, Great Customer Service!"

- corey.doell

We found the model with options we wanted in Victoria from our lower mainland home. They where great on the phone. We came to a great deal, supplied all information in an email. They even picked us up at the ferry! The car and deal went exactly as planned. We did not find any hidden costs or deception. Very friendly and easy to get along with. They even threw in the floor mats for us making the trip from the lower mainland. I would recommend them any time!

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Recommend Dealer
Yes
Employees Worked With
Brent
September 18, 2011

"kept tacking on undisclosed administrative charges -..."

- daisybear

kept tacking on undisclosed administrative charges - totaled over $1600 when done. When we complained we were told there was a waiting list for this type of vehicle and we didn't have to buy it - so we cancelled our deal.

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Recommend Dealer
No
Employees Worked With
2
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