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Vernon Toyota

Vernon, BC

3.8
57 Reviews

3401-48th Ave

Vernon, BC

V1T 9W1

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57 Reviews of Vernon Toyota

January 17, 2024

Non pressure sales team and welcoming environment. The front desk lady is so friendly! I quite enjoyed my car buying experience here and will share my praises to others about it. I've returned for rou More

by Sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arthur Brienen, Dylan Enair, Vik Arora, Michelle Ross, Lindsay Melbourne, Avery Brownell, Chloe Siemens
January 03, 2024

Always delivers, never disappoints. Professional well polished team with customers in mind. There are a lot of hurdles getting new vehicles, but that's outside the dealers control. More

by OO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Orlie
December 20, 2023

Worst dealership ever. Customer service non existent. Everybody is a manager and an owner. No accountability More

by harrisoneali
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everybody is a manager
Jan 03, 2024 -

Vernon Toyota responded

Hi Elaine, I understand your experience was laboured and frustrating and we apologize for that. It did take some time to uncover the information you were after, I'm glad we were able to get to the bottom of it in the end.

December 16, 2023

Friendly staff, great customer service. The mechanics did a great job of explaining exactly what I needed and why. I felt confident I was getting the best service. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
December 13, 2023

A very friendly and welcoming staff all around. I do all my services as well at Vernon Toyota. More

by ToyotaGuy91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Orlie
December 13, 2023

Best sales department in town. Highly recommend to anyone going through the process of car shopping to make them your first stop! More

by Chris S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Orlie
December 13, 2023

Easy, transparent and hassle free! Sales team was very informative about features and pricing of vehicles. There was a lot of customization options for winter tires/ wheels/ accesso More

by Calsonicz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Orlie
December 13, 2023

Love my Toyota and the staff at Vernon Toyota. Service and sales department are excellent to deal with. More

by amber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver Orlie
November 27, 2023

From sales to service, all of the interactions in between. Our family has been happy with each of the experiences we've had with the several team members at Vernon Toyota. We've recommended this deal More

by H.S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Enair , Oliver Orlie
October 30, 2023

Absolutely the worst customer experience I have ever experienced. I do not recommend dealing with this outfit. More

by jjmuir73
Recommend Dealer
No
Employees Worked With
Broden
Oct 30, 2023 -

Vernon Toyota responded

Hi Jason, sorry to hear of your frustration. I just spoke with Broden since this isn't indicative of the feedback we normally received on his performance. He mentioned you've had a hard time reaching the service department about some potential warranty work. We have had staffing issues and it's reflected on our response times which is unfortunate. We have a service advisor reaching out immediately to see how we can assist further.

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